●Coordinate and manage executive calendars, meetings, and conference calls for department CEOs, Director, and Executive team members, enhancing maximized productivity ●Maintain and monitor multiple email accounts, promptly responding to inquiries, drafting, and proofreading correspondence, ensuring effective communication with clients and colleagues●Organize physical and digital files for easy retrieval and proper record keeping, as well as performing Excel data entry and Word document formatting tasks with a 99% accuracy rate●Actively support and coordinate all departmental projects, contributing to successful outcomes●Facilitate domestic and international travel arrangements for executives, booking flights, hotels and transportation, securing itineraries are comprehensive and well organized●Prepare document and presentations for meetings including agendas, handouts, and PowerPoint slides

● Analyzed sales data and prepared comprehensive monthly reports highlighting key trends and recommendations for improving sales strategies on products by 50%● Executed various administrative tasks for two CEOs, including travel arrangements, scheduling meetings, submission of expense reports and calendar management● Developed and conducted training sessions for new administrative staff, leading to faster onboarding and smoother integration● Achieved a 90% reduction in call wait times by implementing a more streamlined call routing system and effectively managing multiple phone lines

● Implemented a simplified appointment scheduling system, reducing wait times and optimizing owner’s schedule to increase patient satisfaction● Successfully resolved insurance billing discrepancies, resulting in a 20% decrease in claim denials and improved reimbursement rates● Answered phone calls and emails, addressing inquiries, scheduling requests, and general administrative tasks in a timely and professional manner● Managed records and files, maintaining confidentiality and accuracy in documentation according to HIPAA