Tanya Devgan Email and Phone Number
Tanya Devgan personal email
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I am a result-focused professional with 4+ years of experience across digital marketing, client relationship management and support operations. Bringing to the table strong multi-functional capabilities, I assimilate data from various sources, employ technology tools and make relevant digital content. I also assist in making judgment-based decisions that yield measurable commercial outcomes for client organizations. My specialties involve managing social media handles for healthcare (OTC) brands and Social media monitoring for Australian clients. For UK clients, I have been working as customer service representative and for Indian clients I have been providing working as freelance content creator Over the years, I have been managing Facebook, Instagram and YouTube profiles. My key role is to lead end to end digital content delivery projects within set timelines. In addition, I oversee digital marketing functions, comprising SEO auditing, social media comment responses, social media reply rubrics, social listening & website performance in order to make recommendations to the overall digital strategy. Also, I have pragmatic exposure to managing customer escalations in high volume environments. Through my tenure, I have gained insights in continuous Improvement of support and problem resolution procedures. As such, I have received numerous client appreciations over email for being proactive and attentive to customer needs. Throughout my tenure, I have strived towards brand advocacy, trust and accountability while interacting with people from highly diverse backgrounds and creating healthy business partnerships. I have demonstrated a high level of enthusiasm, motivation, and the ability to support and drive change across my areas of responsibility. I firmly believe in the power of marketing science and bring forth the creative ability to translate it into winning actions. As an effective communicator and client relationship manager, I showcase excellent communication, negotiation, analytical and presentation skills with a confidence in dealing with people across various levels of business. Kindly connect with me or drop me a line on LinkedIn or tanyadevgan@gmail.com
Asentech India Pvt. Ltd.
View- Employees:
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Operations Team LeadAsentech India Pvt. Ltd. Jan 2023 - PresentIndia
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Social Media SpecialistAsentech India Pvt. Ltd. Oct 2020 - Feb 2023Pune, Maharashtra, IndiaI am presently handling social media handles for clients which includes reviewing and scheduling content across a variety of social networks. This includes optimizing content for social media with effective thumbnails and copy, monitoring social media accounts, gathering performance data and generating reports and recommendations. At ASENTECH, I have ben interfacing with client teams, digital marketing specialist and stakeholders, to brainstorm on social content and digital activation ideas as part of the overall social media promotion strategy. Some of my key responsibilities as Social Media Monitoring Specialist includes: ✔Document internal processes for new projects including creation of project progress tracker, reporting adverse events, social listening and brand comparison ✔Implement Social Media strategy to increase our online presence and improve our marketing and sales efforts ✔Manage all aspects of social media content and define most important social media KPIs (key performance indicators) ✔Play a vital role in measuring the success of every social media campaign ✔Define digital media strategies to increase engagement, fostering community and maintaining a positive community sentiment
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Content WriterFreelance Sep 2018 - Oct 2020Pune, Maharashtra, IndiaI handled the full lifecycle of Content Writing Assignments from gathering project requirements from Clients and led high-level research on industry-related topics across a range of online & offline sources. The assignments involved writing SEO friendly content and delivering clear marketing copy to promote products/services in the form of well-structured drafts using Content Management Systems.
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Senior Customer Service RepresentativeExl Sep 2015 - Jul 2018Noida, Uttar Pradesh, IndiaFor EXL, I was tasked with resolving client escalations over telephonic conversations. To achieve this, I proactively identified and assessed customer needs to achieve satisfaction as per compliance requirements. I also created escalation reports & executive summaries that enabled an improvement in customer satisfaction scores. Notably, I contributed to the successful implementation of a Lean project that achieved vital customer satisfaction enhancement while leading a small team of OJT batches as an SME. -
Customer Service RepresentativeWipro Limited Aug 2014 - Aug 2015Noida, Uttar Pradesh, IndiaAt Wipro, I delivered an excellent standard of service over the phone while ensuring that customer queries are answered quickly and responded to within the company’s agreed response times and compliance guidelines. I managed a large number of incoming calls and also generated sales leads for revenue generation. My role also extended across resolving payment issues raised by clients, issuing bills, receipts and invoices and informing clients regarding outstanding debts and deadlines. As and when specific problems arose, I delivered innovative solutions as a billing specialist. Also, a large part of my work was devoted to ensuring legal adherence and best practice implementation for customer and data
Tanya Devgan Education Details
Frequently Asked Questions about Tanya Devgan
What company does Tanya Devgan work for?
Tanya Devgan works for Asentech India Pvt. Ltd.
What is Tanya Devgan's role at the current company?
Tanya Devgan's current role is Operations Team Lead.
What is Tanya Devgan's email address?
Tanya Devgan's email address is de****@****ail.com
What schools did Tanya Devgan attend?
Tanya Devgan attended University Of Delhi.
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Tanya Devgan
Bachelors In Business Administration From Tilak Raj Chadha Institute Of Management & TechnologyChandigarh, India -
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