Tanya Doherty Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Canada Area

Vancouver, Canada Area

• Managing all inbound phone calls to deal with client inquiries/issues.• Determining whether the call is a Sage accounting or IT help desk issue.• Informing the right departments to address the client's call.• Logging tickets into Infor CRM and reviewing calendars and assigning to consultants.• Back-ups in ConnectWise.• IT Glue admin tasks.• Preparing and scheduling packages for shipment.

• Participated in daily stand-ups, user story sessions, reviewed product backlog using JIRA’s Kanban board to track WIP for continuous delivery. • Basic automation skills using Eclipse IDE, Selenium WebDriver, SVN, Maven, JUnit framework and Java.• Created estimates, test strategies, test scripts, chaired walkthroughs/daily status calls, environment set-up, sourcing test data, logged defects, provided sign-off documentation, performed all testing techniques while adhering to CMMi standards for audit purposes• Collaborated with developers and business analysts and reported directly to project managers and team leads providing test status reports and testing results as UAT Coordinator• UAT tester on IBM Open Pages model governance web application. • UAT tester on InsPro application for Long Term Care, setting up the UAT environment, scheduling region refreshes, and sourcing client policies for use case execution.• Created SQL queries to verify nightly batch updates for a reporting database from daily InsPro LTC processing.• Coordinated the engagement and mentorship of internal and offshore resources• Multiple business trips to the USA/India to build on business knowledge, transition workload and support Production releases• Assisted team lead with hiring of new team members

• QA lead role with online ABC (Anti-Bribery Corruption) .NET application and tested using IOS devices, which received an annual ‘Business Value’ team award.• Tested the new Prudential portal against web designed wireframes.• Chaired daily defects calls with internal team members and third-party vendors.• Tested bundled software packages Workshare and Desksite before production rollout to U.S Prudential Lawyers.• Reimaged and build machines for enterprise software installations, troubleshooting issues in preparation for Production rollouts.• Promoted to Senior QA Tester.

• Processed Life Insurance transactions, queued and validated letter output.• Adhered to the CMMi process through the SDLC and tracked all QA artifacts to closure• Participated in daily project status calls and reported to senior team members and management • Promoted to Systems QA Tester.

Bachelor Of Science (Bsc), Computer Science, 2:1

Software Engineering Computer Science Database Systems Multimedia Technology HCI/Legal & Ethical Issues Comparative Programming.

Cobol Programming (6 Months), Cobol, Pass

Coding and Programming Cobol 1, Coding and Programming Cobol 2, Program Design Techniques 2 Programming Cobol 3 Placement in Pramerica