Highlights• Manage the infrastructure projects and track asset management to maintain and improve systems reliability by updating or adding existing hardware and software for over 80 workstations, 5 physical servers, 16 virtual servers, as well as networked printers, receipt printers, ticket printers, cash drawers• Managed and configured 36 credit card pin-pad devices then executed the change plan including communications and training• Managed the project and the digital transformation to accesso Siriusware software for daily tickets, annual passes, groups, reservations in ecommerce and at POS’• Managed the change process to rollout accesso Siriusware software for all year-round profit center managers• Manage the procurement process when obtaining external support including research, vendor negotiations and selection and contract agreements to ensure the highest quality products and services for the best possible price• Ensure the project team understands all aspects relating to their responsibilities and fulfilling timelines and deadlines• Manage the portfolio of IT projects and vendors to ensure projects are completed on-time and on-budget and coordinate communications between departments for consistency and transparency• Liaison between Bogus Basin and MSP • Responsible for all upgrades of accesso Siriusware modules on servers, total modules of 6• Install, configure, and maintain accesso Siriusware applications on individual POS’ and manager workstations• Develop, maintain and prioritize fiscal budget for expenses within the department• Provide accesso Siriusware in-house tech support for all modules• Provide support and repair of equipment, including but not limited to: workstations, printers, outdoor handheld scanners

Highlights• Manage the processing of the ticket and season pass sales that make up over 50% of annual organizational revenue of $8M• Manage the daily ecommerce sales up to $1M per day for specific sale items• Develop, maintain and prioritize fiscal budget for labor at three locations and other expenses within the department• Created, implemented and increased pre-season ticket programs by 70% through marketing and sales with new demographics (ski shops, military, local hotels)• Managed and implemented “bonus cash” gift card sale increasing annual gift card sales by 30%• Provide strategic, operational, and fiscal leadership while maintaining strategic alignment to the mission and vision• Oversee hiring, training, scheduling and monitoring of managers and sales associates at four locations, total staff of 20+