Tanya Gresham-Davis Email & Phone Number

Provided direct customer support for appointments, issued problem tickets for the technicians to work in order to resolve problem issues for customer orders.•Answered various questions via phone from customers and route them to the appropriate department.•Responsible for updating customer records on the internal database.•Ensured customer satisfaction and retention.

Managed 10-15 employees to ensure efficiency of daily operations and scheduled in home decorators for customers.•Utilized professional judgment in decision making to resolve complex customer service issues and consistently resolved personnel related issues under the direction of human resources.•Responsible for staffing schedules including new hire training, orientation, and necessary documentation to begin employment.•Merchandising to enhance products for increased sales and average daily sales goals of $35,000-200,000K per customer orders.•Provided direct support to customers, managed setting up appointments for home decorators to go out to the customers’ house to provide custom product pricing and finalize sales.•Handled a portion of payroll duties for employees time sheets, ensured accurate daily sales were met, handled audits, and processed nightly deposits; managed budgeting, reconciling ledgers, and daily close out receipts.•Tracked how many times a customer returned merchandise both in the store and online, call customers to set up orders, track shipments to ensure timely delivery to the customers.•Demonstrated knowledge of numerous products and services to increase sales and improve customer satisfaction.•Worked collaboratively with other departments to resolve problems, facilitate solutions, and enhance customer service offerings.