1. Strategic Leadership and Planning- Develop and Implement Marketing Strategy- Brand Management- Market Research and Analysis2. Team Leadership and Development- Build and Lead Marketing Team- Performance Management3. Integrated Marketing Campaigns- Campaign Planning and Execution- Content Strategy4. Digital Marketing and Innovation- Digital Strategy- Technology and Innovation5. Customer Experience and Engagement- Customer Insights and Analytics- Engagement Programs6. Sales and Revenue Growth- Sales Collaboration- Revenue Targets7. Public Relations and Corporate Communications- Media Relations- Corporate Communications

- Developed new and improved training programs to fit underserved areas.- Delivered robust training courses via classroom and e-learning programs.- Created unique materials to support training programs.- Trained and mentored new personnel hired to fulfill various roles.- Developed lesson plans, instructional materials and written practice tests for New Hires and Tenured training courses.- Created and oversaw monthly training programs for operations.- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.- Decreased training time by designing effective new training programs.- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.- Created curricula, instructions, documents and written tests for various types of training courses.

-Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.- Partnered with management to create, develop and implement quality initiatives.- Edited, proofed and critiqued phone scripts to improve functionality.- Created presentations, flowcharts and graphs to prepare for various meetings.- Collaborated with management to provide training on improvedprocesses and assisted with creation and maintenance of quality training.- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.- Developed and maintained quality assurance procedure documentation.

- Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.- Partnered with management to create, develop and implement quality initiatives.- Monitored inbound and outbound calls made by the employees to provide constructive feedback.- Created and revised procedures, checklists and job aids to reduce error disputes.- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.- Implemented test scripts and recorded results.- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.- Crafted training materials and ran on-boarding sessions to train incoming team members.