Tanya Hooper Email and Phone Number

• Create Excel and Word worksheets / documents for requirements in office and on site• Eque2 System / Sage - purchases orders, data capture• General Office Work.• Handling external or internal telephone communication to members of staff and departments• Maintain and manage Staff Holiday Calendar, Meetings and Events etc.• Maintain Training Matrix for staff and contractors, arrange and update training as well as applying for grants • Maintaining a clean and enjoyable working environment• Management of office equipment, monitoring stationery levels and re-ordering stocks• Managing clerical or other administration work that is required in the office• Organizing, arranging and coordinating travel, van hire and accommodation for onsite jobs• Photocopying, scanning and printing, filing, archiving and updating files and records• Prepare O&M Manuals, reports, set up new jobs and quotations for tender contracts• Update Excel Spreadsheets, Health and Safety documents for audits

• Adding/capturing all legal documents to Accutrac ...• Archive and retrieve legal documents for CMS Law to and from storage companies on and off site• Creating and adding new clients and data information to system• E-mails/ Responding to daily emails (document requests from lawyers, legal secretaries and admin)• Excel Spreadsheet (creating reports and tables)• Filing of all customer records and lawyers reports and notes• Photocopy and scanning of documents to be stored in Filesite• Searching for records on data programs that have been achieved and need to be retrieved ...

• Customer Service on telephone and face to face• Debit collected payments on completion of jobs• General Office Administration / Reception / PA to partners/ Capture, reconcile accounts• Managed all social media advertising, and created advertising flyers for company as well as power point presentations• Ordered all the components for the orders to be processed in the factory• Project managed installation of doors and windows with customers and factory• Purchase Ledger Entries and reconciled accounts for payment • Reconciling of all purchases, creditors and debtors, as well as filing of all documents and handling any account queries• Resolving complaints at first point of contact• Sales Ledger Entries and reconciled accounts for sending statements• Time Sheets - completed weekly time sheets and submitted for payment• Updating Client Records and Fitters Records with new information• Worked with Word, Excel, Publisher, Outlook and Google DocumentsI created an accounting program to work for the company to keep track of purchases, sales and customer records, as well as an active diary for reps to log in and contact clients for quotes. I also set up employment contacts for new employees.

• Organizing and arranging deliveries to clients and organize Pre-fits for Fitters (re: installations)• Chasing outstanding invoices and payments via telephone and email• Completing BACS payments on behalf of Accounts Department• Creating Spread Sheets in Excel, using formula’s• Customer Sales, Remedial, Complaints and Feedback of all work undertaken• General Administration / Reception / PA / Accounts• Making outbound calls to Potential Clients to Book Design Sits (Sales Calls)• Plan and schedule meetings for Reps • Receptionist - Answering all incoming calls, fielding all calls to each recipient• Reconciling of all purchases, creditors and debtors, as well as filing of all documents • Resolving complaints at first point of contact• Updating Client Records and Fitters Records with new information• Working with Word, Excel and Publisher, Outlook and Google Documents• Customer Service by telephone and face to face

100% Customer Service, Sales, Telephonic Sales and Cold Calling, Processing Orders, Following up on production, and keeping the customer informed of their order process.EQ System proficient, Full Microsoft Office, Excel, and Publisher.Designed brochure's for advertising purposes, as well as sending in PDF format to clients.I increased the sales within 3 months of starting and build up an excellent customer relationship with my clients. I believe in delivering on what is promised and to continue delivering on service after the sale is complete.

Sales (Telephonic), Complaints, Product Info, Orders, Refunds, Deliveries and Queries, as well as BACS payments

Designed the Web Site for HOOPERS ( http://www.thehoopers.co.za/ ), manufacturing of Office Furniture, Kitchen & Bedroom CupboardsPrograms used: Dream Weave, Photoshop, Photo Fireworks and Publisher

Office DutiesOrdersDebtorsReconciliation of InvoicesAccount PaymentsSage Entries and Pastel Payroll (10 people)Sales PurchasesCreditorsDebt CollectingReceptionist

Sage Pastel AccountingSage Pastel PayrollDebtorsCreditorsPurchasesSalesQuotesCorrespondenceMicrosoft OfficeFollowing up on outstanding monies, Debt Collecting

This was a network game center. It was a family run business, where the computers where build up from scratch, programed and loaded with fun interactive games. We created a safe environment for children to interact, and have fun playing network games. It was the hub of the area, and parents where happy to drop their children off, where they had hours of fun, knowing that there was strict supervision, and kids could purchase food and beverage from the tuck shop.

• Purchase Ledger Entries • Sales Ledger Entries• Debit / Credit Note Entries This was my first introduction to computers. I was a data entry clerk of all input for accounts, consisting of invoices, credit note, delivery notes, etc. I also did receptionist fill in's. Left the company to start a family.

Salon Kurlene - Worked there as an apprentice, as well as a qualified hairdresser, once I had passed my apprenticeship exam. I also completed a nail art exam at the same time. This salon was in a 5*Hotel on the Port Elizabeth beachfront, where we did a lot of hair and nails for tourist, from all over the world!