Tanya Knowles, Certified Safe Pm/Po, Cspo Email and Phone Number

•Partner with the Product Manager to create epics and features and maintain the roadmap. In addition to PI planning, and executing UAT with the business.•Partner with Scrum Master to drive agile methodologies with the Dev & QA teams.•Write stories for new functionality and enhancements for web and mobile apps.•Collaborate with stakeholders to prioritize features, understand their pain points, and document them in technical and user stories.•Collaborate with the business on Prod support issues through to resolution•Ensure cross-functional team dependencies of systems upstream and downstream systems are planned and accounted for.•Ensure all stories for front-end and back-end systems are planned for in the correct order.•Collaborate with other Product Owners to understand needs and dependencies.•Facilitate backlog refinement meetings, with the team for upcoming sprints.•Coordinate and execute UAT with the business to get signoff, and report results to leadership; sharing issues identified if any and suggested enhancements from stakeholders.•Train the business on new functionality.•Participate in agile meetings like Daily Standup, Retrospective, Sprint Planning, and PI Planning.•Manage the product backlog by prioritizing user and technical stories to ensure work focuses on the highest business priority.•Focus on the execution of day-to-day tasks with the team, as well as, collaborating with cross-functional teams.•Collaborate with the business and PM to create clear acceptance criteria.•Facilitate weekly Product & cross-functional team meetings to discuss design solutions; as well as, capture and document needed requirements for user and technical stories.•Open defects and prioritize in sprint defects.•Perform bi-monthly demos on new functionality and enhancements for leadership and stakeholders.•Lead User Acceptance Testing with business stakeholders, get signoffs, and report results to leadership; sharing issues identified and suggested enhancements.

•Lead digital mobile app scrum team for Zelle Mobile App new feature functionality.•Provided business direction to the scrum team, created and refined sprint stories, and drove closure of new Zelle feature functionality.•Created API, iOS, and Android technical and user stories from features.•Worked closely with API, iOS, and Android Devs to understand nuances between the two, that need to be called out in stories or need more discussion with the business.•Contributed to large-scale planning as it relates to the execution of the Digital roadmap.•Participated in PI Planning by presenting and reviewing stories, that will be worked on for the given PI; as well as, identifying dependencies and collaborating with the scrum master on publishing the planning results for leadership.•Lead team to meet project deliverables while utilizing solid understanding of digital initiatives and following compliance requirements for Zelle.•Prioritized the product backlog in Rally.•Lead feasibility and refinement meetings weekly, introducing and reviewing stories with the scrum team inclusive of the Tech Lead, Dev, QA, UX, UI, and Content specialist.•Worked closely with UX, UI, and Content to solidify assets needed for the development team prior to iteration planning.•Presented feature goals to the analytics lead so they can develop an ‘analytics plan” for the development team.•Coordinated and collaborated with cross-functional teams to execute testing sessions.•Stood in for the scrum master, for all daily standups, Iteration Planning, Demo's, and Retros, as needed.•Collaborated with QA to create the release playbook for the Zelle Mobile team.•Validated production releases.

Digital Client Success Advisor/Business Analyst – Digital (Nov 2021 – Feb 2022) CVS HEALTH (Contract via Beacon Hill Staffing – Charlotte, NC)•Contracted to work as a member of the Digital team to understand PBM client requests, both the technical scope and business requirements, to achieve the intended outcomes.•Worked with Implementation, Development, Account Management, and PBM clients to understand project scope. •Submitted, tracked, and updated intakes and cases in Salesforce•Tracked and monitored intakes through the estimation process for any ambiguity or questions that might have arisen.•Worked with Product Management, Development, Production Support, and Account Management via working sessions to identify the root cause of an issue, as Development •Provided support during Open Enrollment conveying digital statuses and updates•Gathered project status updates from the Implementation Manager and Product Management lead, for SDK and Messaging development, for reporting

• Transitioned to Product Management to work with new and existing initiatives that help expand new technologies and optimize the integrations of inbound and outbound flow of inventory for the Supply Chain. • Manages the product features related to end-to-end supply-chain functionality across (14) bulk distribution centers for 3PL providers • Works to develop and communicate time-specific business visions for Lowe's Distribution Centers, influenced by the business • Works with upstream and downstream teams to handle complex product launches and make smart trade-offs in identifying MVP (time vs. effort vs. features) • Leads an ongoing API Integration project, connecting BDC external 3rd party warehouse management systems to Lowe’s systems • Works with Developers to create user stories from the perspective of the Operation Managers who oversee key distribution centers • Drives design decisions and builds out the product roadmap based on business needs, priorities, and bandwidth of the technical team • Works with leadership to establish priorities and track product execution (vision, goals, tenets, roadmap, and product status updates) • Leads agile ceremonies with cross-functional team to address priorities, story grooming, retrospectives, and daily stand-ups as needed • Manages pre-release product user activities, including user acceptance testing in collaboration with Business and Development teams • Developed process maps in Visio to depict process flows, with the Business and Software Architect.

• Recruited as a member of the Digital Interface team to plan, design, manage, and test all lowes.com and mobile application releases • Led the QA teams efforts on the Lowe’s Digital Transformation, inclusive of the search, the product page, and the product detail page just to name a few, along with, continued release testing of cart & checkout enhancements • Led agile, dedicated teams (onshore and offshore), including mentored lower level quality analysts and delegated QE tasks • Interviewed candidates, sharing findings to the QA Manager, and trained new hires on team processes, tools, and procedures. • Owned and coordinated testing efforts for routine updates and system integrations for the iOS, Android, and desktop applications • Performed and led the QE process of the testing of new development and maintenence releases for the company’s digital automation and manual teams • Met project deliverables through each testing phase and created QE reports to update the Release Management and Leadership team • Analyzed testing requirements, developed test plans, and executed tests to verify the quality of the product’s digital functionality • Led test plan review meetings to review design/mapping document(s) that ensure testing activities were aligned with project needs • Led Manual testers and Automation Engineers, in test case reviews, verifying test coverage, and reviewing found defects based on acceptance criteria. • Participated in all agile ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement) • Tailored QE information to appeal to the level and interest of Developers, Business Analysts, Project Managers, and Scrum Masters • Managed the Sprint/Kanban boards when needed and provided leadership when addressing system defects in defect triage meetings • Worked with integrated technologies (CQ and Akamai); as well as, tested web services and tested data using SQL queries.

• Recruited to a cross functional QA Team to implement and test the quality of systems that monitor Hospital & Clinician Performance and Outcomes • Promoted as a Team Lead/ SME to lead and perform all aspects of agile Software Development Life Cycle (SDLC) testing activities • Developed a QA prioritization list to assist a team of Analysts in executing the implementation of health systems and new releases • Designed test plans for manual testing and generated data in the early phase of developing the new corporate healthcare application • Collaborated with Product Owners, BA’s, Developers, and Scrum Masters throughout all phases of the agile project lifecycle • Wrote and executed test plans, identified software defects, and worked with Development to report system issues • Used SQL technical skills to create test data and validate data in databases for monthly software maintenance releases • Developed materials for project updates and analyzed changing business requirements to support the delivery of major IT projects • Worked with cross-functional Scrum teams to coordinate system integrations and ensured QA metrics are reported • Used Quality Center to create test cases and used JIRA stories from requirements set by Business Analysts and Product Owners • Led the test execution for functional, integration, and regression testing in lower environments, writing SQL queries to validate data • Served as a Liaison between the User Acceptance Testing and Development teams, troubleshooting any UAT findings as discovered • Provided feedback and QA/Product recommendations in requirement reviews, sprint planning, scrum, and story pointing meetings • Documented system defects in JIRA, coordinated with upstream and downstream systems, and assisted with triage on critical issues

• Contracted to work closely with cross-functional teams during the design, development, and test phases of software development • Prepared QA testing reports, including (28) reports that presented Banking Trusts and Securities data for internal and external users • Used Mercury Quality Center to write test cases in SQL and tracked software defects in Clear Quest for the Finance System project • Trained new members of the QA team, assigned tasks, and facilitated QA Project meetings to foster a proactive work environment • Communicated opportunities to improve QA throughout the project lifecycle and validated reporting data by querying the database

• Recruited to gather post-closing business requirements that effect technology systems and develop solutions to improve their process • Served as a technical Subject Matter Expert to troubleshoot system functionality for web-based applications used by internal partners • Worked with cross-functional teams to establish test plans for monthly releases and track testing results using a waterfall approach • Led and managed reporting software defects and manual test scripts for new functionality, regression, and user acceptance testing • Validated business system data by writing SQL statements for Oracle databases and managed the post-implementation testing process