Tanya Koopman Email & Phone Number

Managing Team of 4 people in operations and 25 DriversPerformance management and trainingo Sign off all sales and service levelso Remediation of controls and risk areaso Driving remediation on daily deliverables to gain efficiencies o Sign off on all written communication(E-mail) o Consistently demonstrating a professional and friendly tone by maintaining faultless grammar and spelling standards.o Sign off on all client detail and data to the call of service intervention efficiently and accuracy.o Resolve all client queries within acceptable time frames.Quality Assurance is a key responsibility in my position even.Offer a solution-based approach to all customer interaction tailored to the needs of the individual client.Planning of Daily SchedulesAM and PM Routes - Arrange for enough fleets for daily routes:o Hospitals and Clinics for different Routeso City of Cape Town – Purchase Orders are allocated to different pick up routeso Tours: Allocation of Busses and Couches for all driveso Schedule std drivers on the Eastern Cape routes: From Stock Road to UmtataMonitor all tracking devices on Itrack Live. All vehicles are strictly monitored and tracked at all times.

o Retrieve Client information from databaseo Call clients requesting supporting documentso Submit all documents to various institutionso Obtain feedback from institutionso Notify clients of the outcome of applicationso Setup meetings for clients to sign various contracts at various institutions