Supporting the National Payroll team administratively daily, delegating over 100 work requests from the payroll inbox and actioning overflow tickets, while maintaining a consistent customer satisfaction score of 90% or higher from completed information requests.

Maintained adherence to records retention policies and pinpointed opportunities for process enhancement, improving HR and office efficiency. Fostered productive relationships with internal and external vendors through transparent, professional communication and shared understanding of operational needs.

Effectively managed over 100 daily customer service inquiries, converting inquiries into actionable sales leads and cultivating new customer relationships. Demonstrated expertise in identifying and assessing customer needs to deliver high levels of satisfaction.

Credit Card Inquiry representative assisting clients with unexpected credit card charges, preventing chargebacks and fraudulent activity.