Tanya Erickson Email and Phone Number

Manage various corporate strategic projects, with direct accountability for project implementation and overall leadership to project team(s)• Work with project sponsors to establish performance goals, metrics, and resources• Use standard practices, tools, and software to maintain project documentation, work plans, and deliverables• Ensure compliance to organizational and departmental policies and procedures • Identify ongoing opportunity for informational presentations and trainings • Analyze datasets to determine opportunity to align enterprise processes and practice optimization• Establish and maintain effective communication with team members, stakeholders, and external contacts

Supervise over 20 direct report staff and support daily operations of an inbound call center with call volumes exceeding over 1.5 billion annually• Hire, transfer, discipline, train and review performance of Local 12 Union staff• Support Epic optimization projects by partnering with clinic leadership across primary and specialty care clinics • Ensure compliance to organizational and departmental policies and procedures • Organize and execute department trainings and projects as assigned by manager• Oversee and resolve patient complaints including those that involve other departments across the organization• Analyze department workflows and procedures, implementing change as needed to achieve department goals

Manage EHR Staff and oversee ongoing functioning of EHR across all 9-sites of the organization • Implement and maintain reporting processes to ensure consistent and accurate billing charges according to service rendered • Establish EHR Steering committee and facilitate ongoing Committee initiatives across a multi-disciplinary team • Supervise ongoing optimization projects by partnering with leadership across the organization • Create Performance Improvement policies in collaboration with HR related to electronic documentation• Utilize process improvement strategies to increase the integrity of the data provided to leadership and financial partners• Review, analyze and assist in creating and maintaining reports for the organization

Facilitated the review, resolution and response of complex complaints and grievances• Track and trend data to determine process improvement opportunities • Assist with root cause analysis for adverse events • Interface with department leaders to provide service excellence and de-escalation coaching • Consult cross-functionally with leadership and staff to minimize organizational risks• Comply with internal policies & industry standards (HIPAA, CMS, JCAHO) • Draft and edit communication to external organizations and patient-families • Coach operational and clinical staff organization-wide in conflict resolution in effort to establish trust and thereby minimize liability risks• Attended various committees and department meetings as necessary

Served as single point of contact to coordinate all levels of adolescent Eating Disorder treatment• Developed and maintained patient treatment plans on a daily basis• Liaised with internal and external resources to determine the needs of our patients• Supported the implementation of new EHR system by serving as a super-user• Managed all outpatient, intensive day treatment and residential candidates • Provided leadership to front-of-house operations staff • Assisted in the on-boarding process of all staff • Conducted successful utilization review for incoming and current program participants• Created a functional workbook in Microsoft Excel to organize and track over 300 clients• Utilized Microsoft Access to define and create custom reports for various stakeholders• Implemented an algorithm for triaging patients to more efficiently provide care• Developed a process to quantify total number of patients screened to increase client retention rate

Supported staff in front-office operations and provided outstanding customer service• Verified insurance benefits and facilitated utilization review process as necessary• Provided clear and concise communication organization the organization• Established and maintained the schedules within the Practice Management system• Mentored new employees using a training manual to expose them to consistent processes and procedures • Designed and implemented a work flow procedure to ensure compliance with release of medical records

Managed all aspects of day-to-day operations of a bariatric program • Spearheaded the creation and launch of the Patient Care Coordinator position • Coordinated Weight Loss Surgery bi-monthly informational sessions for up to 40 patients • Consulted monthly with pharmaceutical vendors to update clinical data and resources• Presented at informational sessions to make sure patients were well informed of surgery • Assisted in marketing the program by completing a Lean Sigma 6 project • Co-facilitated the acquisition of obtaining ‘Blue Center of Distinction’ designation• Implemented a ‘Bariatric Protocol’ in a disease management application of the EMR• Facilitated monthly case review meetings to review potential surgery candidates

Worked closely with patients and dieticians to prepare meal tray accuracy in accordance to individual dietary needs• Communicated with clients individually, daily to discuss dietary needs and preferences • Reviewed menus to account for an average of 350 hospital patients and provided cook with updates as needed throughout the day• Worked cross-functionally with hospital dieticians and medical staff as needed to verify a client’s dietary input requirements• Monitored tray assembly prior to delivery to patient floors to ensure accuracy which limited potential for adverse events related to food allergies or intolerances

Performed tasks related to clinic management Assisted in communicating process and procedures to prepare staff and clinics for visits from Joint Commission and other healthcare inspectionsProvided root cause analysis for adverse events occurring at either clinicDesigned reports in disease management in order to effectively facilitate chart auditsPerformed monthly budget analysis and compared the results across clinicsCoordinated physician and staff requests for time off and created schedulesManaged patient grievances over the phone and in person effectively by collaborating with clinic staff and patients improving overall patient satisfaction