• Driving business operations for AI+Research leadership, including workforce management, financial management, and space management. • Manage the Research Intern Program, bringing in ~500 PhD interns annually.

• Chief of Staff to CIO of Retail IT.• Built Business Management Office that integrated Procurement, Supplier Management, and Financial Management.• Implemented Asset Management processes and controls for national IT equipment inventory.

• Act as Chief of Staff for IT Operations VP – advising on key initiatives, strategic planning, attending VP Strategic Council, and facilitating weekly leadership meetings• Manage a team of 37 in Bothell and Atlanta with direct responsibility for HW/SW management and related $106M maintenance, change/incident/problem management, and business operations reporting• Lead planning cycles and prioritization of $100M capital and $190M operating expense annually, for the IT Operations organization of ~400 employees• Lead ITIL Service Management maturity: Technology Business Management, Service Catalog, CMDB• Established License Management team focused on optimizing renewals and compliance automation, with $20+M in maintenance savings and avoided spend• Overhauled monthly Operations Review to be SLA driven, dynamic and actionable • IT Program Manager for AT&T infrastructure integration related to 400+ applications