•Proficiently navigating various ticketing systems, encompassing Salesforce Essentials, BMC Service Desk Express, Krono Desk, and SNOW. Coordinate and execute PC deployments, upgrades, and inventory operations.•Actively support Financial Applications such as Check Image, RevQ, DXR, and Form Fusion while embracing additional supportive responsibilities.•Manage the infrastructure of onsite servers, Printer servers, VM servers, and storage boxes with meticulous attention to detail, executing tasks including backups, routine maintenance, and monthly Check Image uploads.•Proficient in installing both 18-bit, 32-bit, and 64-bit versions of Oracle.•Design website development and enable essential web presence establishment and maintenance.•Expertly install and configure backend databases in Oracle, employing Excel and Access Applications to access databases from shared accounts seamlessly.•Undertake the comprehensive design, evaluation, integration, security, testing, maintenance, and upgrading of all facets of network VOIP and wireless hardware and software technologies. Additionally, contribute to formulating, developing, and implementing disaster recovery and network test plans. Provide comprehensive VOIP support, encompassing troubleshooting and educational assistance in voicemail setup.•Experienced in deploying pre-scripted driver configurations, ensuring seamless integration into the user registry for efficient system operation.•Skilled in rigorously testing database connections using pre-configured TNS names, ensuring uninterrupted access to critical resources.•Demonstrated expertise utilizing Coreview for comprehensive system management, including report generation, user administration, security group management, license tracking, and multi-authentication implementation. •Proficient in utilizing the Exchange Management Console (EMC) to export and backup user data, including mailbox contents, to PST files, ensuring data integrity and accessibility.

•Addressed user issues promptly and effectively using remote access, email, and instant messenger, thereby minimizing the occurrence of repeat tickets.•Managed printer server operations, including clearing printer queues, updating software, and adjusting settings, ensuring smooth printer functionality.•Conducted diagnostic and troubleshooting tasks independently, meticulously documenting help desk tickets and resolutions for future reference.•Provided comprehensive training to staff members on new procedures and technology implementations within the company, facilitating seamless integration and optimal utilization.•Ensured the installation and maintenance of equipment adhered to manufacturer specifications, maintaining high performance and reliability standards.•Managed user permissions in the active directory, accurately adjusting rights based on individual positions and statuses to maintain security and access control.•Identified and resolved system issues promptly, implementing solutions to prevent recurrence and maintain operational efficiency.•Updated printer servers by reconfiguring IP addresses or server names for all Dell Printers while performing system administration tasks to optimize server performance.•Provided comprehensive training to the successor, ensuring a smooth transition of responsibilities and maintaining continuity in service delivery.

•Conducted thorough reviews and meticulous documentation of Affordable Care Act Rate Increase Attestation forms to ensure compliance with Texas Medicaid/Healthcare Partnership standards.•Proactively communicated with medical providers to address any discrepancies in the forms, thereby facilitating the achievement of increased payment rates.•Demonstrated self-reliance in managing a high volume of ticket processing, averaging over 30 tickets daily and consistently surpassing predefined productivity targets.•Consistently delivered exceptional customer service and executed duties precisely, resulting in quality assurance evaluations consistently ranking above the 99.5% mark.

•Managed the active directory efficiently by promptly adding and removing employees based on their titles, ensuring accurate access permissions.•Successfully diagnosed and repaired Zebra Label Printers, maintaining uninterrupted printing operations.•Provided comprehensive technical assistance to staff members, resolving issues related to desktops, printers, PC unlocking, and email password resets in a timely and effective manner.•Implemented and enforced network security protocols, ensuring adherence to LAN/WAN security policies, procedures, and standards to safeguard organizational data.•Thoroughly tested network switches and performed regular power cycles on devices, hubs, routers, modems, and computers to optimize operational efficiency.•Identified and resolved software glitches, contributing significantly to streamlining the loan processing workflow.•Deployed software patches across multiple servers on the network to enhance system reliability and security.•Automated the setup of exchange accounts and password resets through script execution, improving efficiency and reducing manual workload.•Proactively utilized problem-resolution skills to minimize troubleshooting time, thereby enhancing productivity and service delivery.