Dynamic, optimistic and determined, I enjoy life and can find fun in almost everything I do. I relish challenges and delight in achieving the impossible. With over 20 years in both regulatory compliance and front line customer service roles, I excel in these areas. with both formal and on the job mediation training, I have developed an understanding of people and conflict. De-escalation techniques are second nature to me.I thrive best in busy, fast-paced environments where I sm called upon to make decisions and evaluate priorities on a regular basis. I seek out varied experiences and the learning opportunities that novel situations provide. I remain calm under pressure and always have a smile and a kind word for everyone I meet. I'm efficient and type an average of 70 WPM. Having lived in the early days of computer development, I am extremely proficient with computer systems and learn the tricks and traps of any system I encounter. I often find myself troubleshooting these problems. I have a strong interest in the field of data science, specifically on an international level. Compliance and investigations, especially those with a regulatory framework are areas where all my abilities and skills work together. I provide concise, neutral reports that are factually-based, providing all relevant details in a logical and focused manner.