Tanya Kushner, Cxad

Tanya Kushner, Cxad Email and Phone Number

B2B Customer Experience Professional @ Atlantic Packaging Products Ltd.
scarborough, ontario, canada
Tanya Kushner, Cxad's Location
Greater Toronto Area, Canada, Canada
Tanya Kushner, Cxad's Contact Details

Tanya Kushner, Cxad work email

Tanya Kushner, Cxad personal email

About Tanya Kushner, Cxad

Tanya Kushner, Cxad is a B2B Customer Experience Professional at Atlantic Packaging Products Ltd.. She possess expertise in customer insight, market research, customer experience, marketing strategy, strategic planning and 40 more skills. She is proficient in French, Hebrew and Spanish. Colleagues describe her as "I have worked with Tanya for a number of years and have always found her to be an exemplary employee. Tanya is highly analytical, able to absorb and organize a broad range of information into insights, and able to reach conclusions that lead to implementable recommendations. She is highly reliable, and very proactive in her thinking often considering new ways to approach and solve problems. Her greatest strength lays in her ability to listen to her peers, consider their opinions and absorb the information to create better solutions to problems. She works well in teams, is always friendly, and very approachable. Thank you Tanya for all your efforts over the 9 years. you have contributed greatly to TMG's successes!" and "Tanya has a highly strategic mindset and always has the big picture in mind. Leveraging consumer and analytic data, she always looked for solutions to our consumer/business challenges with an objective of benefiting the entire organization. She coached others on brand development tools and methodologies, as well as consumer and market insights, and created highly effective presentations to help the marketing and sales teams gain listings with the Liquor Boards. Tanya likes to challenge the status quo. She went above and beyond her objectives and completed a number of high-profile, important and successful projects. Namely, she designed and launched an internal process to drive innovation, from white space analysis through to idea generation and initial concepts, through to gaining alignment with the ELT and across the organization. I would highly recommend Tanya for any role that requires strategic thinking. "

Tanya Kushner, Cxad's Current Company Details
Atlantic Packaging Products Ltd.

Atlantic Packaging Products Ltd.

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B2B Customer Experience Professional
scarborough, ontario, canada
Website:
atlantic.ca
Employees:
572
Tanya Kushner, Cxad Work Experience Details
  • Atlantic Packaging Products Ltd.
    Sr. Manager Customer Experience
    Atlantic Packaging Products Ltd. Jan 2024 - Present
    Canada
    - Setting corporate B2B CX Strategy and Plan- CX Change Management- Cross-functional CX Implementation- CX Measurement- Customer Journey Mapping
  • Tmg International Inc
    Customer Experience Manager
    Tmg International Inc Feb 2015 - Jan 2024
    Toronto, Canada Area
    - Assessed the state of customer experience and developed CX strategy, creating internal alignment and engagement - Developed and implemented brand strategy, creating brand DNA, value proposition, positioning, brand messaging - Developed and implemented a pricing strategy, by conducting price elasticity study and establishing key price points resulting in a 6% increase in revenues - Created and implemented change strategy by maximizing stakeholder adoption and minimizing resistance within the organization through communications - Lead the development of customer journey maps and personas, identifying opportunities to improve CX, and effecting change - Conducted customer churn assessment and developed customer retention strategy - Developed and implemented Customer Experience Strategy through Contact Centre Improvements - Worked across all levels of the organization and across various departments to bring CX Focus to life- Implemented CX reporting and dashboard
  • Docbraces
    Contact Center Manager
    Docbraces Mar 2020 - Jul 2021
    - Call centre strategy, analysis, and continuous improvement - Expansion and change management- Day-to-day operations and people management
  • Beam Suntory
    Customer Insights Manager
    Beam Suntory Jun 2011 - Feb 2014
    Toronto, Canada Area
    - Designed and created the Consumer Insights function for the Canadian office. - Acted as the customer voice in cross-functional projects- Developed and launched product innovation process
  • Level5 Strategy Group
    Marketing & Business Development Manager
    Level5 Strategy Group Dec 2009 - Sep 2010
    Toronto, Canada Area
    - Designed and launched social media program based on the company’s long-term strategic goals - Developed and executed marketing plans and business development strategies (as well as new business development tools and processes)
  • Level5 Strategy Group
    Brand Strategy Analyst
    Level5 Strategy Group Dec 2006 - Dec 2009
    Toronto, Canada Area
    - Developed brand strategies- Managed primary research and provided insights- Project management, secondary research, analysis
  • Level5 Strategy Group
    Project Coordinator
    Level5 Strategy Group Aug 2005 - Dec 2006
    Toronto, Canada Area
    - Assisted with project management, primary/secondary research and strategy development- Lead the development and launch of the new corporate web site
  • Bca Research
    Marketing And Sales Associate
    Bca Research Apr 2004 - Jun 2005
    Montreal, Canada Area
    - Built a new to the organization role, to expand the subscription base and improve loyalty - Designed and lead the launch of new software to mine database and customize customer communications. Within the first 6 months my accounts grew by 25%
  • Niola-Press Publishing House
    Marketing Associate
    Niola-Press Publishing House Jan 2000 - Jan 2001
    • Coordinated execution of marketing initiatives (direct mail, contests, etc.) • Conducted market research and analysis

Tanya Kushner, Cxad Skills

Customer Insight Market Research Customer Experience Marketing Strategy Strategic Planning Market Analysis Strategy Project Management Strategic Thinking Brand Architecture Marketing Communications Consulting Integrated Marketing Management Brand Development Brand Positioning Strategies Leadership Brand Strategy Brand Management B2b Marketing Management Consulting Value Propositions Market Planning Business Strategy Critical Thinking Analysis Creativity Presentations Contact Centre Assessment Workshop Facilitation Marketing Marketing Management Voice Of The Customer Operations Management Agile Project Management Life Skills Personal Development Time Management Business Analysis Decision Making Communication Teamwork Organizational Leadership Design Thinking Contact Center Consulting

Tanya Kushner, Cxad Education Details

  • The Cx Academy
    Customer Experience
  • Moscow State University Of Printing Arts (Mgup)
    Moscow State University Of Printing Arts (Mgup)
    Business/Managerial Economics

Frequently Asked Questions about Tanya Kushner, Cxad

What company does Tanya Kushner, Cxad work for?

Tanya Kushner, Cxad works for Atlantic Packaging Products Ltd.

What is Tanya Kushner, Cxad's role at the current company?

Tanya Kushner, Cxad's current role is B2B Customer Experience Professional.

What is Tanya Kushner, Cxad's email address?

Tanya Kushner, Cxad's email address is ka****@****ail.com

What schools did Tanya Kushner, Cxad attend?

Tanya Kushner, Cxad attended The Cx Academy, Moscow State University Of Printing Arts (Mgup).

What are some of Tanya Kushner, Cxad's interests?

Tanya Kushner, Cxad has interest in Social Services.

What skills is Tanya Kushner, Cxad known for?

Tanya Kushner, Cxad has skills like Customer Insight, Market Research, Customer Experience, Marketing Strategy, Strategic Planning, Market Analysis, Strategy, Project Management, Strategic Thinking, Brand Architecture, Marketing Communications, Consulting.

Who are Tanya Kushner, Cxad's colleagues?

Tanya Kushner, Cxad's colleagues are Christian Pitters, Sara Kaur, Jim King, Sayanthan Sellathurai, Alex Clarke, Julius Falle, Rick Curley.

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