Account Executive & Customer Success Lead
• Drove SaaS sales growth through proactive outreach to educational institutions, government agencies, and corporate clients, achieving a 30% increase in platform subscriptions by demonstrating the ROI of General Assembly’s education solutions. • Managed end-to-end SaaS sales cycle, from lead generation and qualification to contract negotiation and closing, achieving a 95% renewal rate with high customer satisfaction through tailored onboarding and ongoing client support. • Developed and executed B2B marketing and sales strategies, leveraging channels such as social media, trade events, and direct outreach to capture high-quality leads, contributing to a 20% increase in pipeline efficiency. • Partnered cross-functionally with product and campus teams to ensure seamless implementation, training, and customer success, reducing churn and increasing platform adoption. • Leveraged CRM tools (Salesforce, Greenhouse, and HubSpot) to optimize data tracking, automate lead generation, and report on key performance metrics, facilitating a 25% improvement in the speed of sales cycle completion.• Influence, guide and partner with internal managers to identify, attract, assess and hire the best talent.• Attended college career events and host career day sessions.• Researched and sourced passive candidates through multiple channels. Included internet prospecting,networking, employee referrals, internet ads, database searches and employee referrals.Tools: Workday, Greenhouse, Salesforce, HubSpot