Tanya Chesher Email & Phone Number

Sydney, New South Wales, Australia

Challenger is undertaking a significant and exciting program of work to uplift the customer experience using digital technology. The Senior Change Management Lead works with the broader Customer, Product, Distribution, Marketing and Technology teams along with representatives across almost all business units within Challenger to deliver change for our.

Leading the Change required to implement a new front door experience (ServiceNow) for CBA and Bankwest staff to engage with the Legal Department

Sydney, New South Wales, Australia

Leading the Change team responsible for supporting ASX employees with the successful implementation of the CHESS Replacement system.

Leading the Change management behind establishing a new Enterprise Delivery Function within a new stand alone Colonial First State (CFS) company post divestment from CBA. Leading the Cultural Change required within CFS Information Technology department to move from being a part of a large IT department within Australia's largest bank to being a one stop.

Leading the transition of the changes regarding Australian Prudential Regulatory Authority (APRA) obligations including Group Liquidity reporting, current Financial Claims System obligations, new Electronic Financial Statement (EFS) reporting, existing Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA) process and reporting from.

Sydney, New South Wales, Australia

Leading the transformation required to move a government department from a silo work based structure to a collaborative customer focused team. Providing cultural change web analysis. Driving the implementation of change through peer assessed capability based performance management, improved communication structures and channels, executive coaching.

Sydney, Australia

Leading the Global Change Management for the transformation of Human Resources from divisionally aligned to a truly global service offering. Responsible for managing all aspects of the change from offshoring operations, implementing simple standard global processes and the implementation of Workday, a cloud based human resources management system across.

Sydney, Australia

Consult on knowledge Management strategy and approach within the Australian Operations including the use of online collaboration tools, and knowledge sharing through communities of practice, coaching and mentoring. Development of plans to capture knowledge from critical knowledge holders within the business to reduce key person risk.Implementation of.

Overall responsibility of the Change Management for the Stronger Super ERollovers and EContributions project within NAB Wealth.Responsible for:- Team leadership of change managers, analysts and technical writers- Stakeholder engagement- Change Management strategy- Detailed Impact assessments- Process and procedure design and development

Sydney, Australia

• Overall responsibility of the Change Management for the Supervision and Monitoring program within Wealth ManagementResponsible for
• Change Management Project Management of an ASIC driven project.
• Implementation of the Change Strategy in accordance with ASIC’s implementation plan, including Change Analysis, Stakeholder Engagement, Detailed Change Impact Assessment, Communication, Training, Business Readiness and.
• Stakeholder engagement with Price Waterhouse Coopers as ASIC’s representatives
• Change Management for organisational restructure, including updating role profiles and key performance indicators
• External vendor management of training providers

Sydney, Australia

• Change Management Project Management of a Superannuation Guarantee campaign under both a general and personal advice prototype.
• Change Management Project Management of a new customer strategy including a new customer segmentation model and it’s implementation across the business.

Macquarie Park, Sydney

• Change Management Project Management of the staged implementation of a new Campaign Management process for marketing to all Optus Consumer customers including the introduction of a new Customer Relationship Management.
• Change Management Project Management of a single implementation of a new Human Resource Management system (Employee Connect) affecting all Optus employees.
• Budget forecasts to aid in the companies Capital Efficiency Program planning.
• Development and implementation of the Change Strategy, including Change Analysis, Stakeholder Engagement, Detailed Change Impact Assessment, Communication, Training, Business Readiness and User Adoption.
• Human resource management of the Change Management team.

Sydney

Consult on Human Resource improvements in line with industry best practice. Implement online performance appraisal system incorporating new key performance indicators across the firm.

Manage the Change team for Perpetual Private Wealth through the implementation of a new CRm system, SalesForce.Develop Change plan, incorporating governance, communication, stakeholder engagement, user acceptance testing, training and ongoing support.

• Reporting to: Chief Executive Officer Key Achievements:
• Lead and motivate a team of learning and development professionals to improve customer satisfaction rating from 2.5/10 to 7.5/10 within twelve months
• Develop an end to end business process to tap the market void of providing detailed estate planning advice to RetireInvest clients. Develop and implement adviser training for this process.Responsible for:
• Liaison with Managing Director and Executive team to ensure the strategic direction and offerings of the Learning and Development Department align with the strategic direction of RetireInvest.
• Develop Annual Training calendar that provides tailored training solutions to maintain professional competence as well as increase adviser skills, hence improving franchise profitability across Australia.
• Project management and implementation of training solutions to develop adviser skills in new target areas of risk and estate planning advice.

Reporting to: Group Head Commonwealth Financial Planning AdviceKey Achievements:Scope, Design, Develop and implement a complete training program to develop bank employees into financial planner candidates in 4 months.Responsible for:Development of Commonwealth Financial Planning Graduate program.Development of Commonwealth Financial Planning "Gateway".

• Reporting to: Macquarie Financial Services (MFS) Division Head Key Achievements:
• Project managed the required communication, training and development solutions to move approximately 80% of Macquarie’s adviser force from non PS146 compliant to PS146 compliant.Responsible for:
• Strategic direction and staffing of the training department. Managing training resources to ensure they meet the needs of the business.
• Ethics Committee chairman, developing and delivering ethical training across the business.
• Identifying and Implementing Leadership development initiatives to increase Macquarie Financial Services competitive advantage.
• Coaching managers and staff with the performance appraisal process and setting key performance indicators.

• Reporting to: Human Resources Manager Responsible for:
• Assisting staff from three companies newly merged in understanding the companies new goals and objectives, and encouraging the creation of a new company “culture”.
• Design and National delivery of newly developed Human Resources performance and appraisal system complete with new policy and procedures

• Reporting to: Human Resources Manager Responsible for:
• Training and Development strategic consultation for Sydney Managing Partner, and Business Head Partners. Co-ordination of the training function within the Sydney office.
• Assisting business improve their client satisfaction and retention through development and implementation of service training for their staff.
• Internal marketing of training and development and its impact on business goals and objectives.
• Selling Arthur Andersen to new recruits through the organisation and facilitation of the Graduate Leadership Conference. Professional Year support counselling.
• Developing career paths through documentation of job competencies for business organisational development.

• Reporting to: Human Resources ManagerResponsible for:
• Identifying training needs and sourcing solutions for all staff throughout New South Wales, Queensland, South Australia & the Northern Territory.
• Providing equal learning opportunities to all staff regardless of their geographical location

• Reporting to: Management Development ManagerResponsible for:
• Identifying training needs of the Regional and Branch Managers to increase performance. Designing, delivering and evaluating training courses to meet these needs.Incorporated Role: Instructional System Delivery.
• Delivery and evaluation of all lending and teller branch employee training.

Sydney, Australia

Assisting in the day to day administrative issues of a large law firm, including the supervision of the printing and photocopying rooms.

Diploma, Teaching

Graduate Certificate, Adult Education; Training

Advanced Diploma Financial Services (Financial Planning), Financial Services

Diploma Financial Services (Financial Planning)., Financial Services

Certificate Iv In Workplace Training And Assessment, Adult Education

Education record