Tanya Chesher Email & Phone Number

Sydney, New South Wales, Australia

Challenger is undertaking a significant and exciting program of work to uplift the customer experience using digital technology. The Senior Change Management Lead works with the broader Customer, Product, Distribution, Marketing and Technology teams along with representatives across almost all business units within Challenger to deliver change for our people and our customers.

Leading the Change required to implement a new front door experience (ServiceNow) for CBA and Bankwest staff to engage with the Legal Department

Sydney, New South Wales, Australia

Leading the Change team responsible for supporting ASX employees with the successful implementation of the CHESS Replacement system.

Leading the Change management behind establishing a new Enterprise Delivery Function within a new stand alone Colonial First State (CFS) company post divestment from CBA. Leading the Cultural Change required within CFS Information Technology department to move from being a part of a large IT department within Australia's largest bank to being a one stop shop for all IT requirements for a divested Superannuation business.Providing Leadership coaching and support to transition away from Commonwealth Bank and transform the CFS business.

Leading the transition of the changes regarding Australian Prudential Regulatory Authority (APRA) obligations including Group Liquidity reporting, current Financial Claims System obligations, new Electronic Financial Statement (EFS) reporting, existing Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA) process and reporting from project managed through to business as usual within Group Finance, Group Treasury and Group Compliance. Lead the Change for the Australian Tax Office Auskey security replacement program across CBA Group. Change Lead for the Oracle Enterprise Performance Management implementation program.

Sydney, New South Wales, Australia

Leading the transformation required to move a government department from a silo work based structure to a collaborative customer focused team. Providing cultural change web analysis. Driving the implementation of change through peer assessed capability based performance management, improved communication structures and channels, executive coaching, management development, team building & role clarity. Supporting the commencement of a new Compulsory Third Party Insurance Act requiring new processes and systems.

Sydney, Australia

Leading the Global Change Management for the transformation of Human Resources from divisionally aligned to a truly global service offering. Responsible for managing all aspects of the change from offshoring operations, implementing simple standard global processes and the implementation of Workday, a cloud based human resources management system across Europe, Latin America and Asia Pacific.

Sydney, Australia

Consult on knowledge Management strategy and approach within the Australian Operations including the use of online collaboration tools, and knowledge sharing through communities of practice, coaching and mentoring. Development of plans to capture knowledge from critical knowledge holders within the business to reduce key person risk.Implementation of functional (Sales and product development) Communities of Practice as well as technical (product specific underwriting) Communities of practice to improve global networking, consistence business processes to achieve best practice.Consult with Leadership and sales teams to determine issues with Salesforce adoption, develop strategies to overcome these and other sales roadblocks to help deliver profitable growth within Intermediary Distribution channels. Development and Deployment of new sales processes supported by change strategies to embed a new sales culture and way of working.Developed Change approach for the deployment of Sharepoint Team sites, Project Sites and External sites

Overall responsibility of the Change Management for the Stronger Super ERollovers and EContributions project within NAB Wealth.Responsible for:- Team leadership of change managers, analysts and technical writers- Stakeholder engagement- Change Management strategy- Detailed Impact assessments- Process and procedure design and development

Sydney, Australia

Overall responsibility of the Change Management for the Supervision and Monitoring program within Wealth ManagementResponsible for• Change Management Project Management of an ASIC driven project.• Implementation of the Change Strategy in accordance with ASIC’s implementation plan, including Change Analysis, Stakeholder Engagement, Detailed Change Impact Assessment, Communication, Training, Business Readiness and User Adoption.• Stakeholder engagement with Price Waterhouse Coopers as ASIC’s representatives• Change Management for organisational restructure, including updating role profiles and key performance indicators• External vendor management of training providers• Partner Management of external e-learning solution design, build and release• Team leadership of over twenty change management professionals.• Development of Impact assessments for all impacted roles within 7 difference financial service Licensee groups and all central service and support teams.• Developing and executing a companywide communications strategy to support all change.• Developing and delivering over 30 tailored training courses to more than 1,000 employees.• Consultation regarding process and procedural impact of the new system.

Sydney, Australia

• Change Management Project Management of a Superannuation Guarantee campaign under both a general and personal advice prototype.• Change Management Project Management of a new customer strategy including a new customer segmentation model and it’s implementation across the business.

Macquarie Park, Sydney

•Change Management Project Management of the staged implementation of a new Campaign Management process for marketing to all Optus Consumer customers including the introduction of a new Customer Relationship Management marketing system (SAS).•Change Management Project Management of a single implementation of a new Human Resource Management system (Employee Connect) affecting all Optus employees.•Budget forecasts to aid in the companies Capital Efficiency Program planning.•Development and implementation of the Change Strategy, including Change Analysis, Stakeholder Engagement, Detailed Change Impact Assessment, Communication, Training, Business Readiness and User Adoption.•Human resource management of the Change Management team.

Sydney

Consult on Human Resource improvements in line with industry best practice. Implement online performance appraisal system incorporating new key performance indicators across the firm.

Manage the Change team for Perpetual Private Wealth through the implementation of a new CRm system, SalesForce.Develop Change plan, incorporating governance, communication, stakeholder engagement, user acceptance testing, training and ongoing support.

Reporting to: Chief Executive Officer Key Achievements:• Lead and motivate a team of learning and development professionals to improve customer satisfaction rating from 2.5/10 to 7.5/10 within twelve months• Develop an end to end business process to tap the market void of providing detailed estate planning advice to RetireInvest clients. Develop and implement adviser training for this process.Responsible for:• Liaison with Managing Director and Executive team to ensure the strategic direction and offerings of the Learning and Development Department align with the strategic direction of RetireInvest.• Develop Annual Training calendar that provides tailored training solutions to maintain professional competence as well as increase adviser skills, hence improving franchise profitability across Australia.• Project management and implementation of training solutions to develop adviser skills in new target areas of risk and estate planning advice.• Management of the Professional Development of all RetireInvest and ING Financial Planning staff and advisers.• Managing the implementation of the programs on time and within budget.• Managing training resources to meet the needs of the business.• Skills assessment and training needs analysis of ING Financial Planning advisers.• One-on-One Coaching of new ING Financial Planning advisers.

Reporting to: Group Head Commonwealth Financial Planning AdviceKey Achievements:Scope, Design, Develop and implement a complete training program to develop bank employees into financial planner candidates in 4 months.Responsible for:Development of Commonwealth Financial Planning Graduate program.Development of Commonwealth Financial Planning "Gateway" program, designed to develop existing Commonwealth Bank employees into financial planning candidates.Consultation on current structure, resourcing and strategic direction of Centre for Adviser Development (training department).Managing the implementation of the programs on time and within budget.Managing training resources to ensure the projects meet the needs of the business.Design and delivery of training aimed at increasing the quality and number of referral to Retail and Private Banking financial planners and insurance specialist from their referral partners across the banking network.Induction skills coach and skills assessor.

Reporting to: Macquarie Financial Services (MFS) Division Head Key Achievements:• Project managed the required communication, training and development solutions to move approximately 80% of Macquarie’s adviser force from non PS146 compliant to PS146 compliant.Responsible for:• Strategic direction and staffing of the training department. Managing training resources to ensure they meet the needs of the business.• Ethics Committee chairman, developing and delivering ethical training across the business.• Identifying and Implementing Leadership development initiatives to increase Macquarie Financial Services competitive advantage.• Coaching managers and staff with the performance appraisal process and setting key performance indicators.• Identifying MFS distribution channels training needs, sourcing and implementing the most appropriate training solution and evaluating its effectiveness to increase organisational and employee capabilities.• Strategic solutions for National and International continued professional development of regulated roles.• Consultation to business regarding training impact of legislative changes.• Development and ongoing maintenance of Induction offering to all new staff including a Macromedia Authorware computer based training program.Incorporated RolesTrainig Manager Adviser DesktopTraining Manager Financial Services Group

Reporting to: Human Resources Manager Responsible for:• Assisting staff from three companies newly merged in understanding the companies new goals and objectives, and encouraging the creation of a new company “culture”.• Design and National delivery of newly developed Human Resources performance and appraisal system complete with new policy and procedures

Reporting to: Human Resources Manager Responsible for:• Training and Development strategic consultation for Sydney Managing Partner, and Business Head Partners. Co-ordination of the training function within the Sydney office.• Assisting business improve their client satisfaction and retention through development and implementation of service training for their staff.• Internal marketing of training and development and its impact on business goals and objectives.• Selling Arthur Andersen to new recruits through the organisation and facilitation of the Graduate Leadership Conference. Professional Year support counselling.• Developing career paths through documentation of job competencies for business organisational development.

Reporting to: Human Resources ManagerResponsible for:• Identifying training needs and sourcing solutions for all staff throughout New South Wales, Queensland, South Australia & the Northern Territory.• Providing equal learning opportunities to all staff regardless of their geographical location

Reporting to: Management Development ManagerResponsible for:• Identifying training needs of the Regional and Branch Managers to increase performance. Designing, delivering and evaluating training courses to meet these needs.Incorporated Role: Instructional System Delivery TrainerReporting to: Instructional Systems Delivery ManagerResponsible for: • Delivery and evaluation of all lending and teller branch employee training.

Sydney, Australia

Assisting in the day to day administrative issues of a large law firm, including the supervision of the printing and photocopying rooms.

Diploma, Teaching

Graduate Certificate, Adult Education; Training

Advanced Diploma Financial Services (Financial Planning), Financial Services

Diploma Financial Services (Financial Planning)., Financial Services

Certificate Iv In Workplace Training And Assessment, Adult Education

Education record