Tanya Colella Email & Phone Number

Kirkland, Quebec, Canada

• Process orders in required time frame requested
• Develop sales for the public sector
• Take customer calls and answer any questions they may have
• Follow up on orders, make sure they have been processed and delivered
• Work with the outside sales rep on big quotes to get special pricing
• Prepare various sales/admin reports

• Answer customer calls and provide excellent customer service
• Take customer orders by telephone, fax and e-mail
• Process orders in the Interact system (data entry)
• Provide assistance for general customer inquiries (PODs, ETAs, etc.)
• Provide support to Sales staff (bids, cross-reference on products, etc.)
• Ensure follow up with customers

• Provide first level support to users in resolving a broad range of problems which arise from desktop, printers, servers, GroupWare, wireless devices and Bank-specific applications
• Diagnose problems and provide solutions, and when necessary escalate to the appropriate expertise area using the Magic ticketing system
• Handle user information updates in Magic for new hires, transfers and terminations
• Identify the potential need for start-up or remedial training on a range of hardware/software products
• Take hardware/software requests for end-users following established procedures
• Prioritize and respond to calls based on established standards and procedures

• Answer customer calls and provide excellent customer service
• Take customer orders by telephone, fax and e-mail
• Take care of web orders (process credit card/follow up on backorders/UOM and pricing issues)
• Process orders in the Interact system (data entry) for regular, special accounts and blanket orders
• Invoice Ariba customers and ensure correct prices
• Provide assistance for general customer inquiries (PODs, ETAs, etc.)