Tanyada Chew Email & Phone Number

Singapore

Singapore

• Responsible for executing Quality framework in Facebook for 8 markets across APAC & a part of the global leadership team for other regions (NA, EMEA, LATAM)
• Hiring, Training & Performance Management, leads team of 45 QAs.
• Works with Regional Program Managers & Stakeholders to aggregate & prioritize, on focus areas.
• Controlling KPI, ensuring smooth execution of day-to-day operations, working with Vendors to develop and ensure quality practices and Program standards are being met on an ongoing basis.
• Leading calibrations to drive alignment with Vendors/QAs to ensure consistency with Facebook community standards and internal policies.
• Design and establish key processes. Developing and maintaining documentation on new processes or enhancement of Framework.

Singapore

Works closely with Quality Leaders in office to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and verticalAs new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and.

Singapore

The QA team is tasked with evaluating and ensuring quality delivery of the Client Services team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by QA. - Help deliver an exceptional client experience by improving the performance and quality of the Client Services team- Conduct root cause and.

Singapore

Google Clould Platform

Singapore

Singapore

Currently serves as a Microsoft Solution Specialist supporting Corporate Accounts customers across Thailand. Originally from Thailand, I'm speaking in both Thai and English fluently. I have 11 years of experience working with technology and services companies including both Oracle and NCR. In my current role, I'm providing experience and expertise in.

Singapore

- Responsible for 1st level support to the customers. - Responsible for the entry, tracking and management of all incoming support calls in Clarify / Oracle ticketing system. - Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to distribution in your region - Ensure familiarity with.

• Lead, develop and motivate a team of Service Coordinators
• Ensure team compliance to Call Management tools, process and procedures as documented.
• Build and maintain a strong relationship with the customer, providing a focal point for customer liaison and escalation.
• Taking ownership of problems as they arise and manage them through to resolution.
• Providing management information relating to escalations and training levels.
• Providing reports on all aspects of team performance within their respective area.

Singapore

• Lead, develop and motivate a team of Service Coordinators
• Ensure team compliance to Call Management tools, process and procedures as documented.
• Build and maintain a strong relationship with the customer, providing a focal point for customer liaison and escalation.
• Taking ownership of problems as they arise and manage them through to resolution.
• Providing management information relating to escalations and training levels.
• Providing reports on all aspects of team performance within their respective area.

• Sun Microsystems project.
• Answered inbound calls in support of customer needs and problem report.
• Creating and assigning case request to engineer team
• Handled incoming inquiry and request E-mail from the customer
• Monitor and process the online request from customer
• Transferred call from customer to the respective engineers if required.

Bangkok, Thailand

• Contact & Confirm Order with Salesman
• Contact & Confirm Date of delivery with customer
• Manage raw material for factory
• Billing & Accounting

Bachelor'S Degree, Business Administration And Management, General

High Vocational Certificate, Secretarial Sciences

Vocational Certificate, Secretarial Sciences

Secondary School, Math-Eng