Tanyada Chew Email & Phone Number

Singapore

Singapore

Responsible for executing Quality framework in Facebook for 8 markets across APAC & a part of the global leadership team for other regions (NA, EMEA, LATAM)• Hiring, Training & Performance Management, leads team of 45 QAs.• Works with Regional Program Managers & Stakeholders to aggregate & prioritize, on focus areas. • Controlling KPI, ensuring smooth execution of day-to-day operations, working with Vendors to develop and ensure quality practices and Program standards are being met on an ongoing basis.• Leading calibrations to drive alignment with Vendors/QAs to ensure consistency with Facebook community standards and internal policies. • Design and establish key processes. Developing and maintaining documentation on new processes or enhancement of Framework.• Directing Studies and Process Improvement Projects, through identifying process deficiencies, Root-cause analysis and/or data analysis.• Collecting and Identifying critical Insights on digital products & services through various studies & projects. • Providing summary, analysis, and action plans through weekly/monthly/quarterly reports to Facebook Stakeholders/Senior Management.Responsible for any Thai related documents and activities. Interpretation, translate, proof reading with the correct native language standard.

Singapore

Works closely with Quality Leaders in office to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and verticalAs new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes placeDelivers just-in-time training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basisActively re-reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policiesManages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrectMentors auditors on the use of audit tools and systemsDevelops process documentation and aggregates feedback about the functionality of audit tools

Singapore

The QA team is tasked with evaluating and ensuring quality delivery of the Client Services team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by QA. - Help deliver an exceptional client experience by improving the performance and quality of the Client Services team- Conduct root cause and other data analysis- Participate as a project team member in problem prevention and continuous improvement projects- Identify improvement opportunities within the Client Services support environment- Assist in ensuring consistency in the team through the creation and/or modification support standards- Act as liaison with managers and supervisors to ensure consistent quality measurements- Keep the Service Delivery Manager informed of issues/problems while offering solutions- Provide progress reports to Service Delivery Manager on individual projects and initiatives- Conduct QA evaluations per client requirements- Conduct call coaching sessions per client requirements- Assist in training programs, as needed (e.g. new hire training)- Execute ad-hoc requests as assigned by the Service Delivery Manager- Analyze Customer Satisfaction Survey results & recommend improvement efforts- Act as an escalation point of contact for process questions, issues and resolution- Act as Subject Matter Expert (SME) for QA evaluations- Contribute to the QA Team’s development and share knowledge within the team- Administer the QA issue repository and ensure all escalations are properly addressed

Singapore

Google Clould Platform

Singapore

Singapore

Currently serves as a Microsoft Solution Specialist supporting Corporate Accounts customers across Thailand. Originally from Thailand, I'm speaking in both Thai and English fluently. I have 11 years of experience working with technology and services companies including both Oracle and NCR. In my current role, I'm providing experience and expertise in Microsoft Dynamics 365 and the capabilities that Dynamics 365 provides to Sales, Marketing, Field Service, Project Management, Operations and Finance. In my current role, i'm leverages the many years of experience deploying and using Customer Service and Field Service Management solutions in other companies, with a proven track record of high performance and team success.

Singapore

- Responsible for 1st level support to the customers. - Responsible for the entry, tracking and management of all incoming support calls in Clarify / Oracle ticketing system. - Responsible in conjunction with the local product team for local quality assurance of new product and version releases prior to distribution in your region - Ensure familiarity with new releases as they become available - Train the concepts and procedures of support to the support team in your region - Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures - Assist in configuring, installing, training and supporting the Opera PMS, S&C and OXI products and associated interfaces.- Selected strategic projects when required - Liaise with subject matter experts of next level of support, Level 2 support and to the development team if required. - Work with the support teams to ensure service level requirements are exceeded.- Work with the customers to ensure that contractual service expectations are exceeded.

• Lead, develop and motivate a team of Service Coordinators • Ensure team compliance to Call Management tools, process and procedures as documented. • Build and maintain a strong relationship with the customer, providing a focal point for customer liaison and escalation.• Taking ownership of problems as they arise and manage them through to resolution. • Providing management information relating to escalations and training levels. • Providing reports on all aspects of team performance within their respective area.• Manage and track records relating to Service Coordinators’ leave and training • Conduct regular quality monitoring sessions to identify training and development needs for the Service Coordinators in the team. • Conduct regular reviews of SC’s performance against objectives • Actively supports and participates in process improvement initiatives and deployments

Singapore

• Lead, develop and motivate a team of Service Coordinators • Ensure team compliance to Call Management tools, process and procedures as documented. • Build and maintain a strong relationship with the customer, providing a focal point for customer liaison and escalation.• Taking ownership of problems as they arise and manage them through to resolution. • Providing management information relating to escalations and training levels. • Providing reports on all aspects of team performance within their respective area.• Manage and track records relating to Service Coordinators’ leave and training • Conduct regular quality monitoring sessions to identify training and development needs for the Service Coordinators in the team. • Conduct regular reviews of SC’s performance against objectives • Actively supports and participates in process improvement initiatives and deployments

Sun Microsystems project.• Answered inbound calls in support of customer needs and problem report. • Creating and assigning case request to engineer team• Handled incoming inquiry and request E-mail from the customer• Monitor and process the online request from customer• Transferred call from customer to the respective engineers if required.• Co-ordinate with Sales, Engineer and Field service Team

Bangkok, Thailand

• Contact & Confirm Order with Salesman• Contact & Confirm Date of delivery with customer• Manage raw material for factory• Billing & Accounting

Bachelor'S Degree, Business Administration And Management, General

High Vocational Certificate, Secretarial Sciences

Vocational Certificate, Secretarial Sciences

Secondary School, Math-Eng