Tanya Foster Email & Phone Number

Mississauga, Ontario

• Customer Service and Supply Chain Professional responsible for managing and mentoring a team of 5 Team Leaders, 3 Team Leaders in training and 29 full time, 1 part time, 7 agency and 2 contract team members, to.
• Implemented a Customer Relationship Management system (CRM) to allow activity tracking, data mining, reporting and analysis of business processes and requests.o CRM platform tracked 400K incoming requests annuallyo.
• Developed and implemented department KPI’s to track departmental performance on a quarterly basis.
• Led the development and implementation of Business Continuity Process (BCP) for the National Operations Centre - Set up a remote facility to ensure all operations of National Operations Centre were never interrupted in.

Mississauga, Ontario

Planned and managed National Support programs between SCM Operations, Walmart Canada Logistics, Transportation and Store Operations and the vendor base. Established project objectives, timelines and ownership and tracked progress, correction of errors and related cost savings. Built an effective team of 4 team leaders responsible for planning and managing.

Mississauga, Ontario

Responsible for the planning and execution of all inbound projects and seasonal programs with SCM Operations, Walmart Logistics, Store Operations and the Vendor Base. Executed programs to ensure just in time delivery of all seasonal merchandise for store set up.

Mississauga, Ontario

Responsible for ensuring compliance with National Quality Assurance (QA) programs, policies and procedures. Central point of contact for the Network to streamline Customer Service Quality Assurance work (ie, variance account research, correctional billing, store claims, inventory research).Customer Relations responsibilities include coordinating.

Mississauga, Ontario

Mississauga, Ontario

Bachelor Of Science (Bsc), Forensic Science, Biology

Bachelor Of Science (Bsc), Biochemistry