Tanya Getz Email & Phone Number

Responsible for managing a global team of 15 contractors & associates performing development & deployment of PEGA based claims inventory management application for 7 BCBS Plans. • Collaborate with business and IT partners to support requirements identification, development, testing, and implementation of PEGA applications. Work with COE to ensure PEGA best practices are followed. • Monitor and track resource capacity to support staffing for alignment to budget and demand• Manage… Show more Responsible for managing a global team of 15 contractors & associates performing development & deployment of PEGA based claims inventory management application for 7 BCBS Plans. • Collaborate with business and IT partners to support requirements identification, development, testing, and implementation of PEGA applications. Work with COE to ensure PEGA best practices are followed. • Monitor and track resource capacity to support staffing for alignment to budget and demand• Manage all aspects of daily delivery for project implementations and system enhancements. This included the successful PEGA upgrade for 2 existing Plan applications and application implementations for 3 Plans Show less

Responsible for managing ongoing delivery and support of 4 software development support teams made up of 10 - 15 global resources following the SDLC and adhering to documented processes. • Provided training and on-boarding for team members to ensure success• Managed Performance Testing Team in planning & execution for multiple applications to perform functional & regression testing targeted to meet specific KPIs • Implemented software release process that provided proper… Show more Responsible for managing ongoing delivery and support of 4 software development support teams made up of 10 - 15 global resources following the SDLC and adhering to documented processes. • Provided training and on-boarding for team members to ensure success• Managed Performance Testing Team in planning & execution for multiple applications to perform functional & regression testing targeted to meet specific KPIs • Implemented software release process that provided proper management, planning, scheduling, & execution of complete software delivery lifecycle including performance testing & deployment • Collaborated with Production Support & Customer Support departments regarding software defects & customer issues, working closely to resolve issues with KPIs & provide innovative solutions• Managed minimum of 10 projects each year while maintaining adherence to budget, schedule & scope Show less

Responsible for managing all BCBSA BlueExchange releases & system enhancements. Engaged with IT support team to deliver BlueExchange work, review designs, approve testing & support overall delivery & application production support • Partnered with NASCO Plans to develop requirements, prioritize work & provide oversight for all BlueExchange work & delivery • Member of BCBSA BEECS workgroup that is responsible for setting direction for BlueExchange Product • Facilitated Plan User… Show more Responsible for managing all BCBSA BlueExchange releases & system enhancements. Engaged with IT support team to deliver BlueExchange work, review designs, approve testing & support overall delivery & application production support • Partnered with NASCO Plans to develop requirements, prioritize work & provide oversight for all BlueExchange work & delivery • Member of BCBSA BEECS workgroup that is responsible for setting direction for BlueExchange Product • Facilitated Plan User Group meetings covering content on transaction volumes & trending, business planning, production support issues, & customer impacts Show less

Technical lead responsible for the development and delivery of multiple claims, membership and benefits Products • Supported conceptualization & development of Benefits Accumulations Solution Service (BASS) from requirements through implementation• Led multiple technical teams in end to end solution delivery & support for BlueExchange & BASS Products • Coordinated BCBS Plans during Global Certification testing & CSR delivery testing• Developed applications using WebSphere… Show more Technical lead responsible for the development and delivery of multiple claims, membership and benefits Products • Supported conceptualization & development of Benefits Accumulations Solution Service (BASS) from requirements through implementation• Led multiple technical teams in end to end solution delivery & support for BlueExchange & BASS Products • Coordinated BCBS Plans during Global Certification testing & CSR delivery testing• Developed applications using WebSphere Message Broker & WebSphere MQ to deliver messaging solutions• Developed technical solution for XML based webservices including estimating, designing, & constructing message changes• Collaborated with developers & performance engineers to enhance supportability & identify performance bottlenecks• Resolved application problems, improved operations & provided exceptional client support Show less

Worked as a software developer implementing claims based changes for multiple projects and products using midtier and mainframe based software.• Supported multi-year HIPAA project implementation in all phases of development for 4010 & 4010A1 versions collaborating with technical teams & business teams• Responsible for designing, implementing & supporting 270/271, 276/277, & 820 HIPAA transactions• Application SME responsible for coding, testing, implementing all HIPAA COBOL API… Show more Worked as a software developer implementing claims based changes for multiple projects and products using midtier and mainframe based software.• Supported multi-year HIPAA project implementation in all phases of development for 4010 & 4010A1 versions collaborating with technical teams & business teams• Responsible for designing, implementing & supporting 270/271, 276/277, & 820 HIPAA transactions• Application SME responsible for coding, testing, implementing all HIPAA COBOL API changes, creating technical & end user documentation & training technical team members• Owned resolution of production issues including resolving problem tickets• Implemented BCBSA BlueExchange solution for real-time membership, benefits, & claims inquiry Show less

Performed systems development as technical lead for a Healthcare Claims Processing system that ran on a Client/Server environment by utilizing the Systems Life Cycle methodology. • Responsible for coordinating, analysis, design, and construction for claims adjudication changes, as well as attending technical walkthroughs to review coding changes. • Assisted in requirements gathering and business design discussions with various customers. • Supported two major customer installations,… Show more Performed systems development as technical lead for a Healthcare Claims Processing system that ran on a Client/Server environment by utilizing the Systems Life Cycle methodology. • Responsible for coordinating, analysis, design, and construction for claims adjudication changes, as well as attending technical walkthroughs to review coding changes. • Assisted in requirements gathering and business design discussions with various customers. • Supported two major customer installations, including being on-site for the customer’s go-live, problem solving/debugging, coordinating all problem service requests, and planning/documenting system cutover plans. Show less

Supported Blue Cross Blue Shield California by coordinating and implementing BCBSA Software release ITS 8.0 along with continuing to maintain current ITS software release until new release was implemented• Responsible for managing project resources and work scheduling• Responsible for analysis, design, and construction for major software changes and batch processing• Responsible for nightly cycles and abend resolution