I'm Tanya 👋🏽 I am working as a Customer Success Manager at Workiva, where I drive customer satisfaction through the strategic use of the Workiva Cloud Platform for different reporting solutions. My core competencies revolve around customer success methodologies, proficiency in Gainsight and Salesforce, and a strong understanding of Wdesk solution, ensuring clients achieve their desired business outcomes.At Workiva, our team has been instrumental in optimizing customer ROI and fostering robust relationships through tailored onboarding, training, and support. My role involves analysing customer data to inform product enhancements, advocating for clients' needs, and managing business reviews to secure account stability and growth. I'm committed to contributing to our collective mission of powering transparent reporting for a brighter world, bringing diverse perspectives and a dedication to excellence to every engagement.
Listed skills include Customer Service, Social Networking, Communication, Retail Sales, and 22 others.