Tanya G. Email & Phone Number

London, England, United Kingdom

Workiva’s mission is to power transparent reporting for a better world. My role as a Customer Success Manager focuses on ensuring customers are getting the most ROI in the Wdesk platform and focusing on their business outcomes throughout the customer lifecycle. I work closely with the Services team, Support, Marketing and Sales to drove adoption to ensure customers are onboarded, trained and supported during their journey. - Identifying and solving customer pain points through adoption of Wdesk- Consult on best practices, workflows and manage business reviews - Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution- Advocate for customers internally by providing continuous feedback to internal teams- Work with sales to understand the details of upcoming renewals and upsells - Use customer management tools such as Gainsight and Salesforce to track customer communication, issues and metrics

My Role as a Customer Success Manager included: - Training and onboarding new customers and supporting on best practice using Hello Lamp Post services - including educating on features that will achieve their business objectives - Project implementation and execution using Active Admin, Azure and Microsoft QnA Maker- Data analysis and reporting on Excel and report creation - providing customers with the most up-to-date insights customer insights and user behaviour - Maintaining an in-depth understanding of customers needs and limitations and feeding the information back to the product team to support product improvements - Regular data analysis on customer projects - Overall account management - encouraging upsells and cross-sells and fulfilling customer goals and pain points- Using Hubspot CRM to keep thorough records of customer interactions and goals

Manchester, England, United Kingdom

London, United Kingdom

London, United Kingdom

Hopscotch is the leading consultancy for insightful education, marketing and behaviour change campaigns. We drive reputation, deliver social purpose and create culture change through education. Helping charities, business and governments do better business, using education as a positive force for change at school, in the home, at work or in the community.

Leeds, United Kingdom

Duties:· Researching and consulting with sponsors and stakeholders to organise the 2018 British Triathlon in Leeds· Working across teams in the Council to support, and implement projects to agreed budget, scope, and timescale· Assisting with procurement to ensure that agency partners deliver services to highest standards whilst providing best value for money· Managing and organising a variety of social media outlets for Leeds City Council· Video filming and editing for internal and external videos, such as videos for the Clean Air brand· Assisting with reactive media enquiries from national and local media· Writing a range of different styles of document for different audiences to short timescales I.E. press releases, media briefings, press statements, blogs and website copy in a newsworthy manner· Using evidence-based research to persuade citizens and internal stuff through behavioural change campaigns

London, United Kingdom

I have completed my year in industry at Transport for London, one of the UK's busiest press offices. I have worked both on the Campaigns and London Underground desk helping on a variety of campaigns to maintain the reputation of TfL and responding to reactive enquiries. Duties: • Project management, creating and organising an exclusive competition for World Book Day. Securing and partnering with Julian Clary for a 20-minute storytelling session on the Emirates Air Line cable car• Helping with the test launch and launch of the Night Tube• Briefing reactive lines to media over the phone and writing reactive statements• Researching, writing and distributing press releases to targeted media• Developing and maintaining relationships with the media• Working with the wider team to plan and implement integrated campaigns • Leading on Holborn escalator trials - writing the press release, drafting social media, drafting briefings and organising media interviews• Creating inventive campaigns to gain customer engagement, without any cost whatsoever to TfL• Pitching to press and securing coverage for campaigns, secured over 66 pieces of coverage for Winter Wanders walks, this meant that nearly 5000 people came on the day• Proactively seeking opportunities to promote messages to a wide range of media, including through TfL digital media channels• Planning and writing engaging social media content for the official Transport for London social media pages, with a collaborative reach to over 2.5 million people • Negotiating with high-profile businesses and agencies to source celebrities for podcasts and prizes for social media raffles• Organising photo opportunities • Attending networking and media events • Account administration – preparing PR reviews, reports and meeting notes

Bachelor'S Degree, Sociology (Industrial), 2.1.

Activities and Societies: 2014/15 President for Sociology Society

A Levels, Film Studies, English Literature, Psychology

Gcses Attained: 4 (A), 4 (B), 2 (C) Including A In Maths And A In English

Activities and Societies: Volunteering to create a fashion show to raise money for Breast Cancer.