Tanya Hyde Email and Phone Number
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Customer Success and Professional Services leader with more than 20 years of experience directing teams that deliver outstanding operations, system management, and agency services to help customers accelerate their return on technology investments. Proven results delivering scalable operations, account management and professional services solutions for Fortune 1000, enterprise, midmarket and small mid-sized businesses across multiple industries engaged in both B2C and B2B marketing. Passionate about building foundational operational solutions to scale for growth and collaborating with integrated teams to enable customer success through the development of innovative, customer-focused strategies and services.AREAS OF EXPERTISE• Team Leadership: Customer Success & Pro Services Team Development• Systems & Operations Management: Renewal Operations, Agency Services, Campaign Production Fulfillment & Agency Subcontracting• Relationship Management: Top Level Account Ownership, Business Plans & Satisfaction Measurement• Digital Marketing Strategy: Marketing Automation, Email Marketing & Lifecycle Communications• Data-Driven Insights: Business Reviews, Contact Strategies, Competitive Analysis & Test Plans• Customer Retention & Growth: Forecasting, Account Plans, Contract Management & Business Development
Surveymonkey
View- Website:
- surveymonkey.com
- Company email:
- support@surveymonkey.com
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Sr. Director, Revenue Operations & RenewalsSurveymonkey Mar 2023 - PresentSan Mateo, California, UsLeader of operations team supporting the global Customer organization responsible for Enterprise customer renewals, forecasting, and revenue operations.SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at SurveyMonkey.com
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Sr. Director, Customer Success OperationsSurveymonkey Nov 2016 - Mar 2023San Mateo, California, UsLeader of operations team supporting the global Customer Success group including Enterprise customer renewals management, customer success systems & lifecycle programs, enablement, forecasting, reporting & analysis.SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at SurveyMonkey.com
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Director, Professional Services OperationsAct-On Software, Inc. Jun 2014 - Oct 2016Portland, Oregon, UsDirector of Act-On’s professional services organization responsible for all paid services including campaign execution, agency and email deliverability services. Part of the Customer Success Group focused on delivering scalable, value added services that complement the customer’s journey with Act-On and accelerate business results. -
Vp Agency Client DevelopmentYesmail Aug 2012 - Feb 2014Chicago, Il, UsExecutive role focused on retaining and growing existing business by developing deep partnerships with key clients and ensuring delivery of results through integrated agency services and solutions. Client advocate and single point of collaboration responsible for driving client objectives and goals across all service disciplines.• Top level relationship owner for strategic clients. Set client strategic direction with associated communication strategies and organizational coordination. • Developed communication plans, coordinated and led complex executive level client meetings to address account status, contract extension, new product releases and business growth proposals.• Developed Strategic Account Plan framework aligning client business goals to company vision for client growth. Collaborated with cross-functional team leaders to develop revenue plans, implementation plans, prioritize resources and breakdown barriers to ensure goals were met.• Created and presented bi-monthly Internal Briefing & Scorecard for top clients to company president and CEO to maintain executive level visibility to account health, risks, and opportunities. • Developed and delivered strategic sales presentations to showcase Agency Services for existing clients and prospect meetings. -
Vp Client ServicesYesmail Jan 2010 - Aug 2012Chicago, Il, UsManaged Yesmail's client services teams in the western region. Responsible for overall client satisfaction, operational execution, account planning, team staffing, training, forecasting, revenue generation and strategic account direction. • Operational responsibility for full and self-service account teams supporting 40+ clients in 3 offices with 5 regional account directors, 25 account managers and production resources. Liaison with technical and professional services teams to ensure timely delivery of client solutions.• Managed client tracking dashboard, account planning initiatives and forecasting process for all regions. • Executive sponsor for quarterly account reviews and annual planning sessions for top clients. • Supported business development with RFPs, sales presentations and client launches.
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Vp Professional ServicesYesmail Jun 2007 - Jan 2010Chicago, Il, UsLed 15 person team focused on multi-channel retention and acquisition strategic best practices. Provided agency planning and execution for Customer Strategy, Creative Services and Media Acquisition Solutions. • Grew Professional Services revenue 40% over 2 years.• Delivered digital marketing strategic solutions including award winning creative design, communication strategies and prospecting/list growth planning.• Developed internal resource library of best practices documentation and training for client services and sales teams.• Drove content creation and thought leadership of white papers, webinars, speaking proposals and award submissions.• Refined internal process for client wide measurement of email KPI metrics, and contributed to platform development for executive reporting dashboards.
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Director Professional ServicesYesmail Jan 2005 - Jun 2007Chicago, Il, UsDirected team of four senior marketing strategists providing strategic consulting, best practices guidance and multi-channel marketing thought leadership. Worked directly with Client Services to provide strategic thought leadership and program assessments for key clients. Hosted best practices webinars and thought leadership sessions at industry conferences.
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Senior Solutions Manager@Once Aug 2003 - Jan 2005As a senior marketing strategist I consulted with full service clients to provide email marketing best practices guidance and thought leadership. Created email marketing strategic roadmaps, peformed trend analysis, created executive summary reports and quarterly reviews. Built contact strategies and performed competitive analysis.
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Manager Of Credit Systems, Systems Operations Manager IiiFirst Consumers National Bank Mar 1991 - Apr 200312 year career in credit card banking with progressively increasing responsibilties in Credit Operations and Risk Management. Managed team of 14 credit analysts. Wrote RFPs for external application processing system. Developed RFP scorecard to rate vendors. Launced merchant issued credit solution. Defined technical programming requirements for complex projects. Primary bank contact and project lead for merchant instant credit processing solutions. Incorporated SDLC into program methodologies and developed custom process and audits.
Tanya Hyde Skills
Tanya Hyde Education Details
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Portland State UniversityBusiness & Human Resource Management
Frequently Asked Questions about Tanya Hyde
What company does Tanya Hyde work for?
Tanya Hyde works for Surveymonkey
What is Tanya Hyde's role at the current company?
Tanya Hyde's current role is Sr. Director, Revenue Operations & Renewals at SurveyMonkey.
What is Tanya Hyde's email address?
Tanya Hyde's email address is ta****@****-on.com
What is Tanya Hyde's direct phone number?
Tanya Hyde's direct phone number is +150333*****
What schools did Tanya Hyde attend?
Tanya Hyde attended Portland State University.
What skills is Tanya Hyde known for?
Tanya Hyde has skills like Email Marketing, Strategy, Digital Marketing, Multi Channel Marketing, Marketing Strategy, Competitive Analysis, Lead Generation, Account Management, Marketing, Management, Integrated Marketing, Crm.
Who are Tanya Hyde's colleagues?
Tanya Hyde's colleagues are Jason Blanco, Rahul Gajjar, Hemanth Hemanth, Angelica Lee, Iker Flores Canche, Wany Joseph, Jeff Chinn, Csm, Fcxp (Cx-I), Cssbb, Safe Pmpo.
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