In mid-March 2022, I transitioned into a linear position with the Enterprise Content Management Team (ECM). As an ECM Specialist, I conduct a wide range of tasks to support the business as we navigate the M365 Modern Workplace environment. • Bridge the gap between the business and the ECM Team by effectively conveying demands, ideas, and known issues, while also proposing process improvements to better cater to their needs.• Aid in the implementation of application migration and rollouts, ensuring a smooth transition for all involved.• Conduct audits on new features for upcoming applications such as MS Planner, New Teams, MS Loop, SharePoint Online, Confluence Cloud, MS Copilot, and others, staying at the forefront of technological advancements to fully utilize these tools.• Create end-user documentation for our Confluence repository and maintain the document lifecycle process via periodic audits & revisions as needed. To ensure that our documentation is always up-to-date and relevant.• Create storyboards, text-to-speech audio files, and screen recordings for end-user eLearning videos. To provide our users with easy-to-understand, on-demand instructions that they can access as needed.• Host live training sessions for M365 applications including MS Teams, OneDrive, SharePoint Online, Tasks & Planner, MS Copilot, and others as needed. • Provide second-tier user support that includes technical troubleshooting as a SharePoint Administrator, along with conducting research on Microsoft support/learning sites and forums to resolve complex inquiries. • Inform 1st level support of all upcoming M365-related changes, updates & rollouts to ensure that they are always in the loop to provide the necessary support to our users.I thrive in my role when I can actively create, organize, and manage processes while staying engaged with new innovations and applications.

In July 2020, seeking a higher level and more focused responsibility, I transitioned into the newly created role of Global Information Technology Knowledge Base (GIT KB) Service Owner. Approximately nineteen months after start-up, the role was disbanded, and I transitioned into another linear position. In the GIT KB Role, I was responsible for managing the following tasks. • Collaborated with the Global Service Manager and other key stakeholders to establish new guidelines and processes, enhancing our operational efficiency. My design of new templates streamlined our workflow and improved the clarity of our documentation.• Implemented a major reorganization of our existing Confluence space to better accommodate our growing needs. This effort included migrating 40% of the existing IT-related content into the newly redesigned Confluence space, ensuring our resources were more accessible and easier to navigate.• Created new How-To videos and screen recordings for the GIT KB process. These resources have proven invaluable in training new team members and providing clear, easy-to-follow instructions for common tasks.• Hosted information sessions for GIT and other key stakeholders to align everyone with the new process. These sessions were instrumental in ensuring a smooth transition and fostering a shared understanding of our new workflows.

Support ANDRITZ North America entities in the capacity of content management and software implementation. Create and maintain SharePoint pages/sites and libraries; provide as needed training to site owners. Compose/proof global and local communications for the company intranet. Collaborate with software implementation teams to train and migrate end users from old to new applications. Provide annual training sessions to the North America region for new & legacy applications.

Support Andritz North American (US) entities in the areas of: vendor account management (telecom); quarterly/yearly budgets and cost tracking; end user training and process documentation; SharePoint site creation/maintenance and ad-hoc business reports utilizing MS Excel, PowerPoint & Confluence.

Partnered with IT Contracts manager in strategic planning and execution of various procurement activities including: RFPs; vendor selection process; rate negotiations; manage vendor relationships and supplier performance; acquiring contractual resources and contract review/finalization to determine viability of terms/scope. Facilitated contracts, amendments, and SOWs through the procurement process using Click Commerce & TIGERS (ARIBA) systems, from contract acquisition to purchase order issue. Functioned in department admin capacity managing logistics, inventory/asset tracking and vendor billing/reconciliation.

 Taught Microsoft Windows 2000-XP/Intro to Computers and Microsoft Office Suite including: Word, Excel, Access & PowerPoint (incl. presentation techniques). Microsoft Office User Specialist (MOUS) certified in Word, Excel, PowerPoint & Access - 2000/XP