ActiveOps is an AI-powered decision intelligence platform designed for service operations. It helps businesses optimise their workforce, improve efficiency, and reduce costs.The ActiveOps Platform blends AI and human intelligence to deliver real-time predictive and prescriptive insight to help service operations make better decisions - faster. Productivity monitoring and workforce management tools enhance operational effectiveness by identifying workload bottlenecks and optimising resource allocation. Get in touch to find out how we can help your operation teams streamline processes, deliver MORE - release 20%+ capacity within the first 12 months and boost productivity by 30%+ leading to MORE business impact.www.activeops.com

+447928 788523The Connex One platform provides intelligent customer experience features and AI tools for fully customisable customer journeys, workforce optimisation, gamification, and contact centre operations.Highly skilled and experienced at selling within the CcaaS market, key competencies; Hunter Role New business developmentPipeline GenerationCustomer relationship managementTender responsesPartner Management & Development and assisted selling.

Puzzel is a Norwegian HQ'd native (CCaaS) platform that is fast to deploy and easy to use. The Puzzel Platform consists of a fully integrated omni-channel and Ai enabled CcaaS solution, advanced email and Ticketing and Workforce Management (WFM), Voice bot and AI Chatbot.Highly skilled and experienced at selling within the CcaaS market, key competencies at Puzzel; New business developmentKey account managementCustomer relationship managementTender responsesPartner Management & Development and assisted selling.

Established in 2002, IST has led the way in delivering exceptional customer experience solutions to a multitude of verticals and organisations worldwide. With best of breed technologies IST provides their customers with the most comprehensive, innovative and effective CX solutions.IST has been a pioneer in delivering exceptional customer experience and CcaaS solutions to various sectors in the Middle East region. Welcomed as the second member of the team in the UK, supporting the Country Manager, to represent the brand and evangelise about the organization's valuable offerings.

A SaaS Start-Up organisation joining VAR’s with with emerging technologies to a network of reseller partners. Founding member (2nd in the UK) of the organisation. Role included New Business Development within the EMEA region, recruiting & onboarding technology vendors including contract negotiations, aiding the training & development of partner sales teams, supporting partners with tender responses, sales meetings, demos and negotiations. Hunting for new business opportunities with marketing initiatives and outbound activities. Technologies included Ai Chatbot, Customer Experience and Messaging Platform, an Engagement Management platform and a Unified Agent Desktop platform.

Established and lead a remote team consisting of skilled Sales Development Representatives to deliver lead generation and high-quality 'requirements-led' appointments spanning the IP Integration solutions, such as Avaya, Genesys & Calabrio.Managed recruitment, continuous training and development of the team, pipeline generation, reporting, and conducting face-to-face meetings.Achieved 105% of the annual target in the first year for the BD Team.Played a key role in securing accounts in local government, insurance, and utilities sectors.

Responsible for Lead Generation / Pipeline Creation / New Business Development activities for Capita Networking Solutions.Areas of focus included:Cloud-based CollaborationContact Centre's Digital Transformation and Customer Experience Next Generation Networking Cloud Computing Data Centre Network Security

CCT were an Avaya Platinum partner specialising in customer experience Contact Centre software. This was an inside sales role, focusing on lower value sales to existing and new clients (under the value of 10k GP)Supporting field based account managers.

Joined the newly developed Retail sector to facilitate growth on boarding new clients along with candidate search and selection.

Worked within the homewear department selecting & sourcing ranges for the Next Directory. Covered European selection of Bathroom, Textiles & Furniture.