Tanya Lancaster

Tanya Lancaster Email and Phone Number

Governance | Leadership | Strategy | Digital | Transformation @ Red Spectrum
Tanya Lancaster's Location
Adelaide, South Australia, Australia, Australia
Tanya Lancaster's Contact Details

Tanya Lancaster personal email

n/a
About Tanya Lancaster

I'm a seasoned leader with a passion for transforming customer experiences and driving strategic initiatives across a mix of industries—including energy, disability services, state government, and financial services. With an MBA and a recent Graduate Certificate in Cyber Security Governance & Risk Management from RMIT, I combine strong governance and risk management skills with a love for human-centered design. I'm always keen to foster collaboration, empowering teams, and using data-driven insights to create meaningful changes that resonate with people.My experience as a Non-Executive Director and member of Finance, Audit, and Risk Committees has sharpened my ability to drive positive organisational change while keeping financial integrity front and center. I believe that putting culture first is the key to innovation and excellence, and I'm committed to creating environments where everyone can contribute and succeed.

Tanya Lancaster's Current Company Details
Red Spectrum

Red Spectrum

View
Governance | Leadership | Strategy | Digital | Transformation
Tanya Lancaster Work Experience Details
  • Red Spectrum
    Founder & Principal Consultant
    Red Spectrum Sep 2024 - Present
    Adelaide, South Australia, Australia
    At Red Spectrum, we specialise in empowering organisations to achieve sustainable growth and transformation. Drawing inspiration from the concept of the light spectrum, where red light promotes growth, we provide tailored consulting services that focus on enhancing operational performance, customer engagement, and strategic planning. Our approach is rooted in data-informed insights and human-centred design principles, ensuring that each solution aligns with the unique needs of our clients. Together, we cultivate environments where innovation thrives, and organisations can reach their full potential.
    View
  • Sa Power Networks
    Head Of Customer Experience
    Sa Power Networks Oct 2020 - Apr 2023
    Adelaide, South Australia, Australia
    Responsible for the development and implementation of the organisational wide Customer Strategy, a critical business strategy designed to drive a customer centric-culture, advance digital transformation, improving customer & employee experience and driving a culture of continuous improvement. Also responsible for the organisation's digital channels, ensuring a proactive and engaging online presence that supports the delivery of the corporate brand strategy. And our major customer relationship management program.
    View
  • Autism Sa
    General Manager, Business & Operational Reform
    Autism Sa Apr 2019 - Oct 2020
    1/262 Marion Road, Netley Sa 5037
    Responsible for leading the business and operational transformation required to embrace the opportunities under the National Disability Insurance Scheme (NDIS), ensuring Autism SA is well positioned to provide the best possible supports to clients.Particular focus on implementing the NDIS Commission's Quality & Safeguards Practice Standards & developing and implementing the Technology Transformation Strategic Roadmap.
    View
  • Department Of The Premier And Cabinet, Government Of South Australia
    Director, Service Sa
    Department Of The Premier And Cabinet, Government Of South Australia Aug 2017 - Sep 2018
    Adelaide, Australia
    Delivery of government services, across government complaints & customer satisfaction initiatives, operational risk management, quality assurance, business continuity planning, facilities management, IT & human resources (+350), operational & program budget management, business process improvement, vendor management, training & development and call centre management.
    View
  • Westpac Group
    Senior Manager, Customer Experience & Business Performance, Westpac Group Operations
    Westpac Group Oct 2011 - Aug 2017
    Adelaide, Australia
    Customer experience & quality assurance frameworks (operations and call centre), complaint management, operational & executive reporting, operational risk management, expense management, forecasting & workforce planning framework support, business performance analysis & insights, team leadership, stakeholder engagement, regulatory liaison, knowledge management (KM) – process & procedures
    View
  • Westpac Group
    Project Manager, Business Performance, Group Operational Mortgages
    Westpac Group 2010 - 2011
    Adelaide, Australia
    Development of operational & executive metrics, technical and business implementation of reporting solutions, business performance insights, operational & executive reporting
    View
  • Westpac
    Manager, Benefits Realisation, Online Transformation Project
    Westpac Feb 2010 - Dec 2010
    Sydney, Australia
    Internet Banking Transformation / Re-platforming Program
    View
  • Westpac
    Manager, Website Capabilty & Performance
    Westpac Jan 2001 - Jan 2010
    Sydney, Australia
    Delivery of digital initatives / projects for a large corporate internet & intranet sites.
    View

Tanya Lancaster Skills

Business Analysis Stakeholder Management Business Process Improvement Project Delivery Leadership Change Management Business Process Strategy Management Banking Project Portfolio Management Sdlc Risk Management Gap Analysis Business Transformation Service Delivery Team Management Business Intelligence Financial Services Customer Experience Business Requirements Relationship Management Data Analysis Internet Banking Project Management Governance Outsourcing Requirements Gathering Business Case Requirements Analysis Business Process Mapping Retail Banking User Acceptance Testing Crm Analytics Analysis Product Management Team Leadership Vendor Management Financial Risk Resource Management Program Management Process Improvement Software Project Management Pmo It Strategy Itil Integration Enterprise Architecture Solution Architecture

Tanya Lancaster Education Details

Frequently Asked Questions about Tanya Lancaster

What company does Tanya Lancaster work for?

Tanya Lancaster works for Red Spectrum

What is Tanya Lancaster's role at the current company?

Tanya Lancaster's current role is Governance | Leadership | Strategy | Digital | Transformation.

What is Tanya Lancaster's email address?

Tanya Lancaster's email address is tl****@****.com.au

What schools did Tanya Lancaster attend?

Tanya Lancaster attended Rmit University, University Of South Australia, Australian Institute Of Company Directors, University Of South Australia.

What are some of Tanya Lancaster's interests?

Tanya Lancaster has interest in Children.

What skills is Tanya Lancaster known for?

Tanya Lancaster has skills like Business Analysis, Stakeholder Management, Business Process Improvement, Project Delivery, Leadership, Change Management, Business Process, Strategy, Management, Banking, Project Portfolio Management, Sdlc.

Not the Tanya Lancaster you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.