• Managed the overall design and administration of employee benefits programs, ensuring compliance with regulatory requirements and organizational goals. • Implemented new benefits initiatives, including wellness programs and flexible benefits options and benefit fairs, resulting in increased employee engagement and satisfaction. • Developed and implemented communication strategies to educate employees about available benefits, resulting in improved understanding and use of the programs. • Collaborated with external benefit providers and brokers to negotiate contracts and terms, perfecting costs while supporting high-quality benefits for employees. • Collaborated with legal and compliance teams to ensure adherence to federal and state regulations governing employee benefits, including ADA, ERISA, and IPAA. • Conducted regular audits to ensure benefit plan compliance and found cost-saving opportunities without compromising the quality of benefits provided. • Mentored and developed benefits team members, enhancing their skills and ensuring efficient operations within the department. • Developed, implemented, and managed a comprehensive leave of absence program for employees, ensuring compliance with federal and state regulations (e.g., FMLA, ADA) and company policies. • Successfully led a team responsible for processing leave requests, ensuring correct tracking, prompt approvals, and smooth transitions for employees returning to work after leave. • Implemented technological solutions to streamline leave tracking and reporting, resulting in improved accuracy and efficiency in leave management processes.

• Successfully Increased Companion Animal Adoptions by 300% over 2 years making us #1 in our District through PetSmart Charities Adoption Centers for 2021.• Maintain working knowledge of companion animal care, adoption trends, US Department of Agricultural Laws as well as other Federal, State and Local ordinances and compliance guidelines that may affect the Rescue.• Initiate, Develop and Maintain working relationships and contracts with community Veterinarians and Animal Related Businesses to provide top notch care and services to all animals under our care.• Establish goals, strategies, and standards for delivering a robust standard of care.• Developed a Foster and Volunteer Handbook, policies, procedures, training programs & resources, a recruitment program for volunteers and in home fosters to ensure positive customer adoption experiences.• Responsible for the development of fundraising strategies and grant writing along with community adoption events to balance financial expenses for unanticipated medical expenses.• Directly oversaw foster/volunteer program of approximately 120 families and daily operations related to marketing of adoptable animals, procedure handling, medical emergencies, basic medical care and prevention and application review and approval.• Evaluated foster performance and provided feedback as needed.• Development, implementation, and evaluation of an Award-Winning innovative program recognized by a State Agency “Michigan Pet Alliance” for the ability to adapt policy and procedures during COVID.• Facilitated the designing of new company-wide goals and objectives.• Created and implemented strategic social media marketing campaign efforts boosting our Facebook following to 28,000 followers and Instagram followers to well over 2,400 followers.• Attended board meetings to discuss progress on projects.

• Decreased turnover from 41% in 2019 to 34% in 2021.• Decides and recommends employee relations practices necessary to set up a positive employer-employee relationship and promote an elevated level of employee morale and motivation.• Implements human resources strategies by setting up department accountabilities, including talent acquisition, staffing, employment processing, and compensation.• Decides and recommends employee relations practices necessary to prove a positive employer-employee relationship and promote an elevated level of employee morale and motivation.• Guides management and employee actions by researching, developing, writing, and updating policies.• Establish human resource objectives following organizational goals along with federal, state, and local legal requirements.• Manages benefit programs; medical, dental, vision, COBRA, FMLA, PMLA and Worker’s Compensation, etc.• Conducts salary reviews & FLSA audits, analyzing compensation, and monitoring performance evaluation programs.• Established an in-house employee training system that addresses company training needs including training needs assessment, new employee orientation or onboarding, management development. Recommends innovative approaches, policies, and procedures to effect continual improvements. (i.e., DEI & Professional Development) • Manage all aspects of HRIS, payroll software, time and attendance and payroll processing.

• Direct all aspects of the human resource function, to include talent recruiting, hiring and retention, staff administration, payroll, policy development, benefits administration, and compensation, EEO, wage/salary management, human resource strategy, program development, employee relations, workforce planning, performance management, employee relations, training, and leadership development.• Lead overall HR strategy and ensure alignment of HR with business goals; manage the investigation and resolution of employee/staff relations incidents/conflicts; decreased employee turnover by 48.4% YTD in 2019.• Coach and advise managers on creating and implementing development plans to improve performance; manage the sourcing, interviewing, hiring, training, and overall performance of staff/management at all levels.• Drive labor law compliance, diversity and inclusion hiring, establishment and enforcement of company policies, recruiting and training process development, wage, and salary set-up.• Manage all aspects of HRIS, payroll software, time and attendance and payroll processing.• Deliver expertise in and support all HR functions including employee relations, compensation and benefits, employee engagement, organizational design and change, communications, and career development.• Manage programs; health, dental, COBRA, FMLA, PMLA and Worker’s Compensation; created well-rounded benefits program incorporating multiple corporate discount programs at zero cost to the employer.• Direct/implement services, policies, and programs, while originating HR practices and goals ensuring an employee-oriented culture emphasizing empowerment, quality, and productivity.

• Assess and reengineer operations and procedures to bolster HR effectiveness and consistency across the enterprise, while formulating policy and developing/implementing new strategies.• Deliver best practices and coaching throughout multiple aspects of the organization via program development and implementation, continuing education, and employee retention programs.• Serve as liaison between management and employees in managing questions, interpreting, and administering contracts and negotiations; mitigated risk by writing and implementing over forty job descriptions.• Developed/implemented employee handbook and annual performance review program.

• Delivered the administration and operational support of the human resource function including policies, procedures and programs, employee engagement, issue/conflict resolution, and all aspects of benefits administration and payroll processing for 400+ salaried and hourly employees.• Designed, managed, and administrated group health insurance plans, voluntary benefits, and 401K.• Served as an advisor to management on benefits, training and the application of employment laws and HR policies; communicated human resources guidelines, policies, and procedures.• Coached managers in the execution of disciplinary actions, employment law and other areas of HR concern.

• Managed and led all aspects of payroll processing and audits, commission check audits and benefit audits against invoices, while overseeing benefits enrollment and general human resource administrative duties.

• Partnered in managing all aspects of HR functions, to include time/ attendance, benefits enrollment/education, EEOC, Worker’s Compensation risk management, employee verification/background checks, payroll wage garnishments/deductions, and gross and net wage analysis.• Collaborated in the set-up of wage garnishments, deduction audits, employee deductions for uniforms and/or miscellaneous needs; served as an API/ADP super user and badge management authority.• Engaged with employees to understand compensation, benefits packages, and enrollment guidelines; supported Human Resource Manager with all aspects of talent management and payroll.• Setup, organized, coordinated, and helped new employee orientations, job training and customer service training monthly, coordinated, and planned anniversary luncheon celebrations.

• Managed and directed all aspects of daily administrative oversight, HR, training/development, business management and program development for the entire center, to include time and attendance, benefits administration, payroll processing, FTE monitoring and budgeting, and driving the recruiting, selection, training/development, and retention of qualified staff.• Created and implemented a robust 12-week training program that included numerous evaluation steps/check points through the program life cycle; constantly reevaluated and revised program to increase effectiveness (Pharmacy).• Developed/launched center policies, procedures, and goals for daily operations and in preparation for accreditation readiness.• Evaluated staff performance and provided feedback, mentoring, coaching and disciplinary action as needed (Pharmacy).• Developed and executed a strategic vision and plan for center program operations; developed/implemented policies and procedures that guided and supported multi-departmental operations and services.• Managed all general accounting operations, account closing, and month and year-end account reporting.• Addressed problem trends, developed, planned, and implemented solutions to improve processes and workflow, and checked operational policies and procedures to ensure compliance with laws, standards, and regulations.