+ Enrichment opportunity to gain first-hand perspective of clinic operations. + Champion vision and facilitate teamwork across multiple sites and competing priorities to develop strategy, iterate and improve upon it. + Manage daily operations, business functions and regional initiatives. + Successfully develop, lead and train team with a focus on caregiver engagement and teambuilding.

+ Provide guidance on consumer insights and market trends and leverage this information to proactively identify business opportunities.+ Lead and participate in cross-functional teams to align efforts and execute large strategic initiatives across a matrix environment. + Pioneer efforts in physician alignment and outreach, including strategic planning and execution that contributed to an increase in overall referrals by an average of 35% in year one. + Establish virtual women's and pediatric grand rounds with continuing medical education (CME) offering. Pediatric series garnered more than 2,500 participants from eight states across 24 sessions.+ Champion application of innovation and the consumer perspective to decision making through human-centered design efforts, including consumer-experience strategic thinking, research, and design principles.+ Provide leadership in the unified voice, naming and positioning of products, services and key initiatives, and brand adoption.+ Proven organizational and relational skills with a natural talent for developing professional relationships internally and externally.+ Accountable for increasing registrations to Circle by Providence app; surpassed the 2020 and 2021 regional goals by 142% and 254% respectively.+ Pioneer collaborative efforts with a variety of teams to ensure key messages, channels and content were fully aligned for Providence’s largest fundraiser (Festival of Trees) in 2015 and 2017. Spearheaded the beneficiary’s (Children’s Health) presence at this event, including experiential exhibits. Collaborative efforts resulted in record-breaking years – both in the amount raised and in the number of attendees. More than $1.13M was raised in 2015 and $1.4M in 2017. In 2015, the gala sold out for the first time in the event’s 33-year history.

+ Enrichment opportunity to support three clinics (Providence Children's Development Institute) in partnership with the executive medical director. + Provide leadership and support to clinic managers and caregivers. + Resolve operational issues, assist with budget forecasting, liaise for employee relations issues.

+ Receive leadership training and mentorship in innovation, human-centered design, trends and transformation, market research, and business development. + Co-design and conduct 1:1 research interviews with approximately 100 stakeholders (patients and caregivers). Co-lead a 90-day pilot - informed by research findings - that successfully redirected 671 appropriate patients from 3 immediate care clinics and 1 primary care clinic to retail or virtual settings. 100% of redirected patients arrived for their appointment. By the end of the pilot, 75% of patients agreed to be redirected. High caregiver, provider and patient satisfaction. Overall increase in access through navigation. Efforts are actively being scaled to other locations and are informing similar rollouts.+ Support research project that engaged women ages 18-28 to understand this demograhic’s expectations, needs and experiences. Developed experience principles, which are being used to inform new products and services, based on research findings.

+ Account management, including strategic planning and management of budgets, scopes, resources and timelines for large-scale projects with clients in a variety of industries, including: health care (hospitals, medical groups, clinics, dental), manufacturing, retail, business and consumer services, entertainment, finance, outdoor, sports, transit, hospitality, technology, nonprofit and automotive.+ Create, oversee and execute media plans/buys for local, national and international outlets. Advocate for and negotiate rates on behalf of clients.+ Manage and collaborate with vendors, designers, programmers, videographers, photographers, media and others.+ Lead website development and maintenance, including familiarity with custom content management systems, WordPress and SharePoint.+ Additional efforts, including: branding and identity plans; search engine marking, such as Google AdWords management, including strategy, measurement, performance and analytics; content strategy, copywriting and editing; and social media strategy.

+ Account coordination and project management for local, regional and national clients in a variety of industries, including: health care, government, entertainment, education, technology, nonprofit, law and tribal. + Marketing plan development, communication planning, public relations, branding and identity plans, education, public affairs, publication development, special event planning and radio production.+ Qualitative and quantitative research, including phone/online surveys, key informant interviews, and analysis of research data to identify trends and key findings.+ Vendor coordination with graphic designers, web programmers, photographers, media buyers, freelance consultants, marketing partners, etc.+ Support the development and implementation of client training and professional development programs, including social media, media, and crisis communications trainings.

+ Assisted in the development of the Powered by You and Washington Games programs. + Researched, organized, and developed a venue guide for Seattle. + Updated and maintained the company’s website. + Produced conference reports and action items following Board of Directors meeting. + Planned and executed special social event for athletes. + Wrote articles for e-newsletter.

+ Engage with large crowds and encourage event/activity participation+ Personal interaction with station listeners+ On-site set-up and client promotions for live broadcasts, remotes and concerts+ Represent station at events