Plan and oversee strategic, operational, administrative programs and projects of significance to the Waitrose. Strong commercial acumen within my area of expertise, aids in delivering key metrics and KPIs.Establish and implement bigger picture goals, objectives, strategic plans, policies and operating procedures. Monitor and evaluate programmatic and operational effectiveness, and effect change required for improvement. Use critical thinking to balance risk and reward, being results… Show more Plan and oversee strategic, operational, administrative programs and projects of significance to the Waitrose. Strong commercial acumen within my area of expertise, aids in delivering key metrics and KPIs.Establish and implement bigger picture goals, objectives, strategic plans, policies and operating procedures. Monitor and evaluate programmatic and operational effectiveness, and effect change required for improvement. Use critical thinking to balance risk and reward, being results oriented whilst effectively managing in a matrixed environment.Provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new/modified operating policies, practices and procedures within the parameters of governance and compliance.Provide professional consultation and leadership to all personnel, serving as the principal point of expertise on Waitrose.Analyse, design, document and implement internal reporting systems and procedures as applicable, using continuous improvement tools.Design, coordinate and implement training programs for personnel and the application of operating policies and procedures. Use HR strategies throughout the personnel lifecycle.Manage and provide leadership to various personnel engaged in specified project activities, as appropriate to the position. Maximise and drive positive and effective employee engagement. Celebrate a diverse and inclusive workplace and culture, that feeds into a high performing team and organisation.Utilise teamwork, negotiation and facilitation skills, with various stakeholders.Represent Waitrose to governmental agencies, national organisations, and the general public. Represent the principal executive at various community and business meetings, as assigned.Deliver consistently high standards with all stakeholder engagement, through rigorous compliance adherence, bespoke customer service experiences, proactive market planning through use of data analytics and market research Show less

-Oversaw the logistical and people management including HR processes and upskilling reporting managers, establishing a positive growth of 3.68%+ YTD, in the most profitable branch in the Waitrose estate.-Boosted operational efficiencies driving down cost from 56% of sales to 28%, through reviewing and refining processes, having a clear and well communicated strategy in place with consistent measures of performance.-Coached and mentored teams on a daily basis, leading to accomplishing… Show more -Oversaw the logistical and people management including HR processes and upskilling reporting managers, establishing a positive growth of 3.68%+ YTD, in the most profitable branch in the Waitrose estate.-Boosted operational efficiencies driving down cost from 56% of sales to 28%, through reviewing and refining processes, having a clear and well communicated strategy in place with consistent measures of performance.-Coached and mentored teams on a daily basis, leading to accomplishing all set team targets.-Achieved a record safety audit of 92% by carrying out self-audits and preparing the team for external audits.-Kept up to date and communicated with stakeholders, building strong business relationships as a result.-Defined the operational overhaul of the branches working processes, delivering a 5% growth YTD.-Assessed and handled budgets by using SAP and POS systems as well as identifying market trends.-Completed other tasks including supervising inventory, processes, stock levels, HR and customer experience. Show less

-Promoted to Team Manager for growing sales numbers by 8.87% in January 2018, with branch sales averaging £1.4 million per week.-Accomplished high customer satisfaction levels by training and leading new and existing staff members.-Delivered the first green branch audit score in August 2015 and consistently delivered green scores.

Secured a promotion as Section Manager as a result of improving store sales each quarter.Analysed daily reports and implemented new action plans to achieve all goals.Recruited and managed new talent, aligning with all organisational policies and exceeding all targets.Executed other duties like managing cash paperwork and procedural compliance, monthly reviews, handling store monitoring programmes and supervising the implementation of new store processes.