Tatiana Petsko Email & Phone Number

Amsterdam, Nh, Nl

Freelance consulting services for digital transformation institute, agricultural, retail and blockchain projects.

Kiev Region, Ukraine

External and internal communications, corporate events lead;Direct special project management to ensure that CR programs, initiatives, and related activities are successfully executed to achieve government relations and public policy goals; Organization and maintaining of special events with Government officials. Liaison between Headquarter and markets of operation in coordinating the development and day to day implementation of local CR projects and strategies in line with Group framework;Launch and development of innovation ecosystem in Kyivstar. Development of corporate accelerator to strengthen stakeholder’s engagement and deliver business values via integration of startups products into the business platforms; Regional program manager of ‘The Eurasia Mobile Challenge’, a digital solution competition running across seven of VEON markets. Help young people with creative commercial ideas to build businesses and careers.

Reputation management. Internal and external communications; corporate events lead. Development of communications strategy and oversee its execution across regional teams. Crisis management. Special projects management including Telco Accelerator and NGO’s partnership programs Product and services development and promotion (mHealth Apps, service pages, notifications mechanism)Development of 4 mobile Apps for iOS and Android in partnership with leading medical institutions. Collaborated with UI and UX team to make applications user friendly to increase customer satisfaction.

Worked on project-based deliveries to internal stakeholders, drive day-to-day operations whilst coordinated deployment/integration plansLead a transversal group of experts (developers, system / network engineer, DBA, release engineers) to deploy, configure, test CRM platform and other solutions in customer environment Analyze deployment models / software deployment methodologies and adapt team skills, processes, tools accordingly. Management of software development teams as a product owner of internal CRM. Whole solution delivery lifecycleWork closely with internal program managers and key stakeholders to build and execute deployment / integration plansActive participation in solution design to reduce operation complexity and costs. Ensure production system comply with sanity / integrity / security expectations. Ensure that customer and internal SLAs are fulfilled

Development and fullfilment of call center operational strategy by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; established technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDeveloped call center systems by developing customer interaction via IVRMaintained and improved call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plansAccomplished call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, employees

Carried out needs assessment, performance reviews and cost/benefit analyses.Setting and meeting performance targets for speed, efficiency, sales and quality.Management of corporate DWH (CRM/Marketing) development based on state of the art business intelligence/analysis technologies.Latest technologies analysis for corporate DWH/CRM architecture.

Value propositions for SME customers. Segment Rolling forecast and budget planning. Retail market prices and competitor’s activities monitoring.Project Manager of tele-sales and telemarketing projects. Development of Loyalty and Motivation Programs for dealers’ personnel. Loyalty programs for SME customers.

Registration of pharmaceuticals. Management of orders, control of manufacturing process, wholesale distribution.

Education record

Mba, Business Administration And Management, General

Bachelor'S Degree, Law