Tanya Smith Email & Phone Number

San Francisco, California, United States

-Orchestrated seamless execution of diverse events, including corporate meetings,VIP functions and large-scale banquets.-Leveraged client insights to tailor event services, driving customer loyalty and repeat business.-Coordinated with cross-functional teams to ensure all logistical aspects of events were meticulously planned and executed.-Collaborated with the culinary team to design and execute high-quality dining experiences for events and daily operations.-Maintained rigorous health and safety standards, ensuring compliance with all local and federal regulations.-Implemented innovative strategies to optimize menu offerings and enhance customer satisfaction.

San Francisco, California, United States

Palo Alto, California, United States

-Managing sales performance, staffing, and payroll, as well as all controllable store expenses as needed.-Adjusting hours to achieve payroll targets, writing schedules for the sales team, and reviewing/approving PTO requests.-Utilizing all available reporting to analyze business trends, develop action plans, and share opportunities with the team.-Coordinating with leadership to develop strategic plans to minimize business risk and maximize business potential.-Reviewing client feedback through company feedback tool and providing team coaching or celebrating as needed.-Managing recruitment including interviewing candidates, scheduling interviews, and completing background checks.-Developing and training employees according to company procedures to ensure they become qualified future leaders.-Tracking employee attendance, conducting personal item inspections, and overseeing paid services strategy.-Developing strategies to maximize store sales through forecasting sales and aligning staffing needs to business trends.-Overseeing the training of the leadership and operations teams, providing members with the appropriate tools for success.-Driving sales across all service types, analyzing key trends, and planning service activities to support business needs.

San Francisco Bay Area

-Oversaw Front/Back of House daily operations and managed budgets for hotel with over $40M in annual revenue.-Managed a 150-person team with a strong emphasis on culture, guest satisfaction, teamwork, and individual growth.-Led monthly inventory counts, ordered supplies, received shipments, conducted audits, and ensured annual compliance.-Personally handled guest issues and escalations and took ownership to ensure high guest satisfaction reviews.-Maintained proper staffing levels for housekeeping operating department by scheduling staff to meet needs and budget parameters.-Coached and trained staff, delivered ongoing feedback, conducted annual performance reviews, and approved payroll.-Set specific goals or objectives for employees supervised and communicated performance criteria to all employees.-Took ownership of all guest experiences to ensure complete satisfaction during their stay and promote guest retention.

San Francisco Bay Area

-Collaborated with leaders on fulfillment of positions for new hires, created goals and strategies to meet deadlines.-Attracted applicants by placing job advertisements on specific recruiting channels as well as attended job fairs.-Evaluated applicant profiles against company standards, and interviewed candidates to screen for open positions.-Contacted candidates to request an interview and conducted initial interviews with candidates to review qualifications.-Arranged management interviews with potential qualified clients and coached managers on the hiring process.-Identified future hiring needs and developed job descriptions and specifications in collaboration with HR managers.-Ensured that Taleo applicant tracking system was up to date with candidate data and managed all physical documents.-Sourced talent, scheduled appointments, phone screenings, and interviews, and processed candidate job offers.-Oversaw onboarding and orientation of new hires as well as off-boarding and provided ADP payroll and admin support.

-Maximized sales while overseeing 45% of shares, profit and loss, and key product indicators by controlling expenses.-Partnered with Store Manager in directing activities to achieve all store goals, sales objectives, and client service.-Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.-Exceeded prior year's sales and performance goals by 17% since joining the team and employing financial acumen.-Built brand identity and sales environment that was focused on consistently delivering exceptional customer service.-Recruited, interviewed, selected, oriented, trained, and scheduled staff as well as coached and developed team members.-Provided mentoring, counseling, ongoing feedback, and discipline as well as handled scheduled performance reviews.-Enforced all policies and procedures to ensure excellent customer service was provided and to maximize the P&L.-Facilitated sales of fashion goods and merchandise using superior customer service skills to maintain high sales volume.-Developed returning client base to exceed monthly/quarterly/seasonal sales goals to enhance and develop the business.-Contributed to upholding the visual display of all products in accordance with company visual standards.-Maintained security standards within the store to ensure safety of customers, colleagues, and merchandise.