- Lead a team of Project Managers, the Senior Production Manager and studio team - Improve the operational systems, processes and policies of the agency - specifically, support better management reporting, information flow and management, business process and organisational planning- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions- Play a significant role in long-term planning, including an initiative geared toward operational excellence- Financial management

M3 is a trusted global provider of information and connections in healthcare. It has a reach of more than 2.5m physicians worldwide, via channels including www.doctors.net.uk, www.mdlinx.com, and www.networksinhealth.com – making it the world’s largest network of physicians. M3 provides data-driven, global programmes that use local knowledge, and harness technology to maximise efficiencies and deliver measurable outcomes. Through its commitment to progress and its investment in deepening connections, M3 will continue to break down the barriers that stand in the way of improvements and progress in healthcare.eu.m3.com

M3 is a trusted global provider of information and connections in healthcare. It has a reach of more than 2.5m physicians worldwide, via channels including www.doctors.net.uk, www.mdlinx.com, and www.networksinhealth.com – making it the world’s largest network of physicians. M3 provides data-driven, global programmes that use local knowledge, and harness technology to maximise efficiencies and deliver measurable outcomes. Through its commitment to progress and its investment in deepening connections, M3 will continue to break down the barriers that stand in the way of improvements and progress in healthcare.eu.m3.com

M3 is a trusted global provider of information and connections in healthcare. It has a reach of more than 2.5m physicians worldwide, via channels including www.doctors.net.uk, www.mdlinx.com, and www.networksinhealth.com – making it the world’s largest network of physicians. M3 provides data-driven, global programmes that use local knowledge, and harness technology to maximise efficiencies and deliver measurable outcomes. Through its commitment to progress and its investment in deepening connections, M3 will continue to break down the barriers that stand in the way of improvements and progress in healthcare.eu.m3.com

Serco is a global organisation with more than 700 contracts managing services for millions of people across the world. Serco’s global BPO business is a leading provider of managed and Business Process Outsourcing services to Public and Private sector organisations. Key Responsibilities:Interim Head of Communications – delivered a series of key projects:- Communication activities to support relocation of staff - Managed, delivered and produced Awards Ceremony in London for 100 people - Creation and cascade of collateral to support Annual Results Communications Project Manager – ‘Serco25':- Divisional Programme Lead for UK&Europe- Management of staff communications and events on Global group-wide project to celebrate Serco’s 25th Birthday (year-long celebrations) and to raise money for the Serco Foundation and charity

Liaising with clients to ascertain their precise event requirements. Working closely with key stakeholders at every level of the business to ensure the effective delivery of events. As Project Manager I was responsible for the development and delivery of a corporate event in Portugal for a global organisation. Key Responsibilities:• Responsible for revenue generation and also encouraging repeat business• Supervising and coordinating the activities of personnel, subcontractors and vendors• Developing, implementing and managing events • Managing meeting rooms and banqueting processes and procedures • Liaising with clients at a high level • Overseeing procurement of catering, audiovisual, security and rental needs • Preparing delegate packs, promotional material and gifts • Maintaining a calendar of events for effective long term planning and management • In charge of accommodation, schedules, travel, day plans and registration procedures

Managed a campaign for a new product aimed at the primary education market and project managed the development of the 2013 product catalogues. Key Responsibilities: • Responsible for a full range of BTL campaign activities integrated with online marketing• Management of an effective CRM programme to increase sales, raise awareness and develop cross-sell opportunities• Brand Management• Managed and coordinated activities and departments for the development of the 2013 cataloguesKey Achievements:• An increase in customer acquisition and sales through the delivery of innovative and creative campaigns• Gold award accreditation through award submission for new school product • Briefed and managed development of new microsite which improved and enhanced the users online experience • Successful project management of 2013 catalogues delivered on time and within budget• Developed, communicated and oversaw strategic plan to build corporate brand and enhance audience engagement and loyalty by social media, driving sales for e-commerce products• Developed and implemented departmental schedule to improve efficiency and manage workloads

Liaising with clients to ascertain their precise event requirements. Working closely with key stakeholders at every level of the business to ensure the effective delivery of events. As Account Manager I was responsible for the development and delivery of a corporate event in the Republic of Ireland for a global organisation. I also worked on other projects and tenders for clients such as P&G Salon Professional, the UK Football Academy, Alfa Romeo, Hyundai, Tesco, Co-Op and Cisco. Key Responsibilities:• Responsible for revenue generation and also encouraging repeat business• Supervising and coordinating the activities of personnel, subcontractors and vendors• Developing, implementing and managing events • Developed and maintained corporate website • Managing meeting rooms and banqueting processes and procedures • Liaising with clients at a high level • Creation of tenders and bid documents • Overseeing procurement of catering, audiovisual, security and rental needs • Preparing delegate packs, promotional material and gifts • Maintaining a calendar of events for effective long term planning and management • In charge of accommodation, schedules, travel, day plans and registration procedures

Brought in on a temporary basis to review marketing activities and take lead on projects. Key Responsibilities: • Responsible for a full range of BTL campaign activities integrated with online marketing• Management of an effective CRM programme to increase sales, raise awareness and develop cross-sell opportunities• Managed and developed e-commerce site

Responsible for the delivery of marketing communications across the Local Government Division. Key Responsibilities: • Development and implementation of divisional communications plans • Marketing planning • Brand Management • Management and coordination of branding projects, PR, events, industry awards, advertising and campaigns• Delivery of all corporate marketing i.e. videos, presentations, marketing documents • Management of external agencies and suppliers • People management responsibilities • Support for wider business projects such as bidding and employee engagement activities • Content management for intranet and corporate websites

Responsible for the delivery of Envirowise PR campaigns in England, Ireland, Scotland and Wales. Developing and managing campaign strategies, budgets, plans and progress reports and delivering input to the development of the programme’s PR strategy and annual business plan were key responsibilities.