Tanya Spivey Email & Phone Number

Greater St. Louis

• Employee Adaption and Education – Accelerate adoption of new procedures by creating training and education modules, enabling colleagues to learn new skills and proficiencies. Engagement of a variety of audiences.
• Information Technology Operations – Collaborates with senior management… Show more
• Information Technology Operations – Collaborates with senior management to prioritize department hardware and software needs. Communicates, coordinates, and mediates with 10+ vendors.
• CRM and Data Management – Proven track record of managing CRM systems and data in a fundraising setting; maintaining over 30 detailed plans and reports each quarter. Manages 1400+ person CRM database. Designs and.
• Learning and Development - Manages the summer intern program for Data Analytics. Curation of projects to teach data analytics, project management, and collaboration skills. Show less

Greater St. Louis

• Content Management - Assisted in design and launch of new website. Improved digital user experience by optimizing graphics and layout, increasing site engagement by 25%.

• Logistics Management - Supports faculty and students with programming logistics including attendance, schedules, supplies, and classroom resources.
• Instruction - Facilitates training of custom youth leadership curriculum, focusing on classroom and hands-on learning environments. Encourages collaboration and participation by recognizing diverse learning styles.

Chesterfield, Missouri, United States

• Client Relations - Provided welcoming and rewarding guest experience while rotating between all departments including food and beverage, events sales, front desk, management, and housekeeping. Assessed each guest and.

Chesterfield, Missouri, United States

• Brand Ambassador - Provide exceptional customer service through leadership, knowledge, and dedication. Celebrate cast member milestones including anniversaries and achievements. Increased morale and camaraderie during.

Chesterfield, Missouri, United States

• Sales Lead - Trained Cast Members on best practices to decrease transaction time to an average of under 1 minute. Exceeded personal sales goals by 15% by continually offering accessories while personalizing brand.

Greater St. Louis Area

• Project Management - Performed entire life cycle of 5 minute video from storyboard to post-production, helping raise the final $3 million for the Safe Haven Capital Campaign.
• Marketing - Managed television campaign for Fall and Spring season increasing market awareness for final 6 months of the Capital Campaign.

St Charles, Missouri, United States

• Project Communications – Partnered with key subject matter experts to develop and execute project-related communication such as e-mails, newsletters, and video content and deliver.
• Project Management – Lead team in project lifecycle; evaluating scope changes in function and design. Quality control tested platforms, increasing repeat business 20%. Streamlined daily scrum log to decrease response.
• Project Management – Lead team in project lifecycle; evaluating scope changes in function and design. Quality control tested platforms, increasing repeat business 20%. Streamlined daily scrum log to decrease response.
• Client Support – Ensured client needs and go-live timelines were met. Resolved boarding issues while acting as a liaison between the client, graphics, and technical departments. Transitioned smoothly in an accelerated.

St Louis, Missouri, United States

• Client Services Optimization – Leveraged the expertise and resources from various departments to ensure streamlined client experiences. Reduced billing time by 30% and repetitive communications by devising new billing.
• Product Communications – Effectively communicated and collaborated with subject matter experts, vendors, and project managers to mitigate risks and drive positive outcomes during installation of new POS system.
• Installation Management –… Show more
• Installation Management – Prioritized and coordinated 150+ A/V installations per month for a team of 10.
• Process Optimization and Operations – Developed processes and standard operating procedures for new digital systems; eliminating 90% of double reservations and decreasing repair time 30% from 6 weeks to 4. Coordinated.

Master Of Science, Tourism And Hospitality Management, 3.90

Disney Aspire Program Recipient

Bachelor Of Science, Digital Communication And Media/Multimedia

Activities and Societies: Alpha Sigma Alpha, Phi Kappa Phi Produced two short films. Honor Society of Phi Kappa Phi

Associate Of Science, English