Tanya Spivey Email & Phone Number

Tampa, Fl, Us

Greater St. Louis

• Employee Adaption and Education – Accelerate adoption of new procedures by creating training and education modules, enabling colleagues to learn new skills and proficiencies. Engagement of a variety of audiences including stakeholders, staff, and the community through interpersonal skills and active listening to build credibility and trust. Design and instruction of courses for basic and advanced computer skills.• Information Technology Operations – Collaborates with senior management… Show more • Employee Adaption and Education – Accelerate adoption of new procedures by creating training and education modules, enabling colleagues to learn new skills and proficiencies. Engagement of a variety of audiences including stakeholders, staff, and the community through interpersonal skills and active listening to build credibility and trust. Design and instruction of courses for basic and advanced computer skills.• Information Technology Operations – Collaborates with senior management to prioritize department hardware and software needs. Communicates, coordinates, and mediates with 10+ vendors. • CRM and Data Management – Proven track record of managing CRM systems and data in a fundraising setting; maintaining over 30 detailed plans and reports each quarter. Manages 1400+ person CRM database. Designs and updates content for 50+ page website. Prioritizes data cleanup, developing and implementing a project to remove over 2000 inactive accounts and updating over 3000 membership profiles.• Learning and Development - Manages the summer intern program for Data Analytics. Curation of projects to teach data analytics, project management, and collaboration skills. Show less

Greater St. Louis

• Content Management - Assisted in design and launch of new website. Improved digital user experience by optimizing graphics and layout, increasing site engagement by 25%.

• Logistics Management - Supports faculty and students with programming logistics including attendance, schedules, supplies, and classroom resources.• Instruction - Facilitates training of custom youth leadership curriculum, focusing on classroom and hands-on learning environments. Encourages collaboration and participation by recognizing diverse learning styles.

Chesterfield, Missouri, United States

• Client Relations - Provided welcoming and rewarding guest experience while rotating between all departments including food and beverage, events sales, front desk, management, and housekeeping. Assessed each guest and provided prompt service, contributing to the Hotel’s "Highest Overall Satisfaction” ranking.

Chesterfield, Missouri, United States

• Brand Ambassador - Provide exceptional customer service through leadership, knowledge, and dedication. Celebrate cast member milestones including anniversaries and achievements. Increased morale and camaraderie during furlough with weekly virtual events nights.

Chesterfield, Missouri, United States

• Sales Lead - Trained Cast Members on best practices to decrease transaction time to an average of under 1 minute. Exceeded personal sales goals by 15% by continually offering accessories while personalizing brand knowledge to guests' experiences.

Greater St. Louis Area

• Project Management - Performed entire life cycle of 5 minute video from storyboard to post-production, helping raise the final $3 million for the Safe Haven Capital Campaign. • Marketing - Managed television campaign for Fall and Spring season increasing market awareness for final 6 months of the Capital Campaign.

St Charles, Missouri, United States

• Project Communications – Partnered with key subject matter experts to develop and execute project-related communication such as e-mails, newsletters, and video content and deliver. • Project Management – Lead team in project lifecycle; evaluating scope changes in function and design. Quality control tested platforms, increasing repeat business 20%. Streamlined daily scrum log to decrease response time by 50% from 2 days to 1. Managed and maintained deliverables for each client… Show more • Project Communications – Partnered with key subject matter experts to develop and execute project-related communication such as e-mails, newsletters, and video content and deliver. • Project Management – Lead team in project lifecycle; evaluating scope changes in function and design. Quality control tested platforms, increasing repeat business 20%. Streamlined daily scrum log to decrease response time by 50% from 2 days to 1. Managed and maintained deliverables for each client including on-boarding process templates. • Client Support – Ensured client needs and go-live timelines were met. Resolved boarding issues while acting as a liaison between the client, graphics, and technical departments. Transitioned smoothly in an accelerated environment, adapting to each client’s needs. Show less

St Louis, Missouri, United States

• Client Services Optimization – Leveraged the expertise and resources from various departments to ensure streamlined client experiences. Reduced billing time by 30% and repetitive communications by devising new billing channels. • Product Communications – Effectively communicated and collaborated with subject matter experts, vendors, and project managers to mitigate risks and drive positive outcomes during installation of new POS system. • Installation Management –… Show more • Client Services Optimization – Leveraged the expertise and resources from various departments to ensure streamlined client experiences. Reduced billing time by 30% and repetitive communications by devising new billing channels. • Product Communications – Effectively communicated and collaborated with subject matter experts, vendors, and project managers to mitigate risks and drive positive outcomes during installation of new POS system. • Installation Management – Prioritized and coordinated 150+ A/V installations per month for a team of 10.• Process Optimization and Operations – Developed processes and standard operating procedures for new digital systems; eliminating 90% of double reservations and decreasing repair time 30% from 6 weeks to 4. Coordinated repairs and rentals. Show less

Master Of Science, Tourism And Hospitality Management, 3.90

Disney Aspire Program Recipient

Bachelor Of Science, Digital Communication And Media/Multimedia

Activities and Societies: Alpha Sigma Alpha, Phi Kappa Phi Produced two short films. Honor Society of Phi Kappa Phi

Associate Of Science, English