Tanya Tabone Email & Phone Number

Mansfield, Victoria, Australia

Moonee Valley, Victoria, Australia

Mansfield, Victoria, Australia

Mansfield, Victoria, Australia

Melbourne

I ran my own business as a freelance communications specialist. This was a great experience and allowed me to move to the country while running my business. My core work was helping small to large businesses with marketing and communications, including: - Engagement strategy - Web design - Writing & editing, including tender preparation, media releases and.

Victoria, Australia

Melbourne, Victoria, Australia

As a leader, my role was to repair, create, develop and strengthen relationships with key community, government and industry stakeholders. I led a team of customer service professionals working across different job roles to service clients, who are experiencing grief and are therefore in need of the highest level of customer service, with full accuracy..

Managing a Contact Centre of more than 25 staff across varying job roles, including supervisory roles.Developed business processes for the start up contact centre, which was in the process of a national merger whilst separating its data entry and back of house staff from the contact centre and reception functions. Strong customer service focus, including.

Worked with the elderly in the community for one year to gain experience in the health and community care field.

Bid Management - to deliver high quality tenders and business proposals to ensure the growth of the outsourcing business. Collaborating with sales managers and solutions architects to ensure the best possible presentation of presale documentation was delivered to potential clients. As an outsourcing business, this part of the business was crucial to growth.

UCMS (now Aegis)

Whilst operating as the Quality Assurance Manager for the 600 seat Telstra Contact Centre, the contact centre won the Australian National Contact Centre Award for two years running. The core responsibilities of the Quality Management role included ensuring that the contact centre maintained best practice and continuous improvement initiatives, 360 degree.

Graduate Certificate, Writing, General

Bachelor'S Degree, Finance, D

I completed a Bachelor of Business (Finance) before going on to my Graduate Diploma of Arts (Writing).

Education record

Activities and Societies: Debate Team