Tanya Vafaee Email and Phone Number

Provide direct support to the President, partners, and Senior Property Manager. Work with asset manager, commercial property owners, and assistant controller. Meet with the facilities assistant daily. Perform administrative tasks (i.e., schedule meetings, make travel arrangements, handle special projects as assigned, and interface with appropriate departments on relevant tasks and projects). Train new staff.Handle general office responsibilities (i.e., maintain tenant and vendor files, order and maintain supplies and equipment, petty cash). Answer phones and promptly respond to property emergencies, tenant inquiries (voicemail and emails) and maintenance service calls in a professional and courteous manner. Ensure problems are resolved promptly and to the mutual benefit of the tenants and properties.Work with numerous vendors and facilitate tenant work requests through dispatch of work orders with vendors to handle maintenance, repair, and renovation of properties both within and outside of California. Obtain insurance certificates from tenants and contractors.Obtain competitive bids, and award and prepare service contracts to assure high quality and cost effective services. Responsible for the day-to-day monitoring of vendor performance. Run and review credit reports of potential tenants. Coordinate tenant move-in/move-out procedures. Inspect properties to ensure they are safe and to determine if repairs or maintenance are needed Assist in timely collection and resolution of rent and other tenant charges, including preparation of tenant correspondence (i.e., late payment notices) and default notices, and track cure dates.Maintain knowledge of tenant leases (i.e., rent increases, options, special clauses, letter of credit). Maintain the reporting system for logging and tracking property operational issues (i.e., roof leaks).Monthly allocation and invoicing of Home Depot, American Express and Southwest company credit cardsMonthly Invoicing

Customer service - answer phones, speak to homeowners, HOA officers, and vendors, and coordinate repairs and maintenance.General Office - file, open, and distribute mail, log calls, faxes, copies, postage and scans, and copy and fax documents. Accounts Receivable – Process HOA payment coupons, process payment checks, process Friday mailings, and work with QuickBooks and data trust software.

Customer service – assist customers, answer phones, handling customer cash.General Office – file, close register.Other Services – issue marriage licenses, perform marriage ceremonies, provide notary authentication, administer notary oaths.Computer – Microsoft Office, mainframe, and SD Prod software.