Tany Henderson Email & Phone Number

As a Product Analyst, I leverage PostgreSQL, MySQL, Python, and Sigma to develop comprehensive reports for monitoring customer and product health KPIs, directly impacting the product roadmap and empowering customer experience teams. I lead product market research to identify new market segments, evaluate competitors, and uncover trends, promoting product improvements and innovative design strategies. My role involves collaborating closely with cross-functional teams to ensure data-driven decisions that enhance our products and support. By analyzing key performance indicators and market trends, I contribute to the development of innovative strategies that drive business growth. My work is integral in shaping our product offerings and enhancing the overall customer experience.

As an analyst, supporting needs across teams, I collaborate with stakeholders to define project objectives and criteria. I generate ad-hoc reports to evaluate business requirements, update and develop queries to extract and analyze data from multiple sources, create dashboards to monitor key performance indicators, and identify patterns and trends in large data sets to provide actionable insights.

Orlando, Florida, United States

As a professional, I conducted research and analysis to develop solutions for complex operational problems. I also created visually appealing customized reports summarizing data, which helped clients to understand their business better. Furthermore, I analyzed key aspects of clients' e-commerce businesses to evaluate factors driving results, and I presented my findings in presentations. Lastly, I developed strategies to streamline operational processes and add new revenue streams, which led to an increase in client profit.

Orlando, Florida Area

As a trailblazer I took on a new role at our hotel that combined the events and group housing coordinator positions into one unique role. This created a more efficient process by giving our group clients, with events for 10 to 50 people, the advantage of having a singular point of contact for their catering, rooms, and meeting space needs. I actively participated in weekly scrub meetings where we analyze the projections for our groups and use our knowledge of each group's performance to allocate resources appropriately. Aside from managing events for our clients, I participated in many different initiatives within the hotel. My passion for the more technical side of my job led me to partner with our Group Housing Department Supervisor to hold monthly meetings that provide additional training on the systems we use every day. As a representative for my department on both the Marriott BonVoy and Safety Committees, I have became an expert in these areas and serve as a resource for my colleagues.

Orlando, Florida

While managing the 781 room inventory I balanced the maintenance needs of the hotel with those of our arriving guests arriving to insure that we were always offering the best stays we could. To do this I would with our Housekeeping, Engineering, and Revenue Management teams to make sure that projects like the replacement of the locks or deep cleaning of our carpets were excited when there would be minimum disturbance to the guests. After recognizing that there where areas for improvement in the Rooms Control's job duties, I created and implemented new processes for the Rooms Controller Department to help increase efficiency.

In addition to excelling at creating personalized experiences for guests during their check in, I cross-trained in the Night Audit and Call Center departments to expand my knowledge of Front Office Operations. I was excited when I was given the opportunity to be a trainer for our new desk agents, many of which who have gone on to become supervisors or rooms controllers at our hotel. For my contributions to the hotel I was nominated twice by my management team for our Diamond Achiever Award.

Orlando, Florida Area

My time as a College Program Participant allowed me to learn more about this giant in the entertainment industry through my operational roles in retail and housekeeping and attending seminars led by the cast members who work on the cast engagement, guest service, and "environmentality" programs.

Certificate, Data Analytics, Graduate

Description: 400+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 2 in-depth capstone.

Bachelor’S Degree, Anthropology And Geography, Graduate

Activities and Societies: Kappa Kappa Gamma Fraternity (Risk Management Chair 2014), Social Sciences Club (Secretary 2012-2014).

Study Abroad, Cultural Anthropology, Junior

Activities and Societies: -I interned in the College of Art, Media and Technology were I utilized GIS, ERDAS Imagine and R program.

Study Abroad, French Language And Literature, Junior

Activities and Societies: I volunteered as an English Conversation and Culture Leader. Each week I would pick a topic and a coffee shop.