• Making outbound calls to the customers & generating leads for the centre• Provides quality customer service, including interacting with customers & answering customer enquiries• Assists new team member with training & understanding of the process• Discussing and resolving problems of the team.

• Responsible to generate leads for New Business • Coordinating with the existing Client to generate lead • Build productive trust relationships with customers• Actively seek out new sales opportunities through cold calling &networking• Set up meetings with potential clients and listen to their wishes and concerns• Negotiate/close deals and handle complaints or objections• Ensure high levels of customer satisfaction through excellent sales service• Coordinating with the Production team, plan ensuring Quality and timely delivery.• Purchasing of raw material as per forecast.

• Worked for Credit Card Department as Customer Service Associate.• Service customer inquiries, determine customer needs and provide solutions with regards to their credit card requirements • Advised and educated customers about their options related to credit card.• Manage customer and bank privacy.• Adhering and continual awareness of compliance requirements and risk management• Ensuring quality calls• Giving updates to the clients regarding the changes in the process• Worked in a team to achieve targets and positive outcomes for customers and the bank, by providing 100% quality and pitch for Cross Sale of multiple products• Responsible for preparing Daily, Weekly & Monthly MIS