Tanzie Jiang Email & Phone Number

北京

北京

Beijing City, China

• Account director role of Renault digital & CRM business. (2016.9-2017.4)- Activities planner of digital CRM ATL activity for New Koleos launch in 2016- In charge of wechat official account maintenance, taking 2 writers and 1 executive• Project leader of Infiniti whole year ABCD level motor show data collection for 2014-2016, - Project plan, vendor management (event, equipment and IT vendor), team member (2 assistance managers) schedule arrangement, system setup, key communication role among OEM, regions, dealer and event leading agency as the CRM role.- Result analysis reporting to marketing and sales department. - Onsite management coordination for A level show.• Project leader of Infiniti data cleansing work for 2015-2016- Project plan, logic designer, vendor management (call centre), team member (1 executive and 1 data executor) arrangement.- Result analysis reporting to CRM and marketing department. • In charge of BYTON BJ Motor show and current road show CRM work in 2018, and CES exhibition in SH in 2018.- Same work scope with Infiniti’s• Project leader for BYTON Customer Interactive Center setup (2018.3-2018.10)- Consultant role for customer communication online channel including Wechat, email and global social platform like facebook etc.. - Leading the vendor to setup the communication and internal upgrade process• Infiniti social listening for 2016, leading the social vendor to accomplish• Took the management role of Infiniti CIC and set up the leads monitor process. Also took part in the owners loyalty activities planning and support.• Project leader of BAIC, COSTA and adobe wechat fans platform setup.

Beijing City, China

• I was account manager of the key account, BMW, which is a mature and large-scale, to be responsible for customer service business and financial department direct contactor (Call center). In charge of CIC side CARMEN system rollout and online. (2013-2014)• Main presenter of the individual project bidding, and responsible for the planning, including the next 3 years whole size bidding for 2015-2018, which is 100 million business.• By a precious chance, I was urgently assigned to VGIC group project as the account manager, who was in charge of the whole call center account and responsible for the business performance. (2012.7-2012-12)• Leading CRM system transfer work, whole BMW customers and prospects personal data privacy authorization, assisted BMW relative departments to build up the events and campaigns process, finish the account contract exceeding bidding etc.. (2013.1-2013.5)• Join this company as the management trainee, with 1 year rotation in IT, sales, and operation (2011.4-2012.4), and 2 month automotive LoB director assistant after.

Beijing

Assisted marketing team to process event related arrangement. And conducted cold call and other sales assistant work.

Master'S Degree, Marketing - Commerce, A

学士, Economics, 优异

Activities and Societies: 担任团支书