Tanzim Seraj Email & Phone Number

Falls Church, Virginia, United States

Oklahoma City, Oklahoma, United States

East Hartford, Connecticut, United States

Windsor, Ct

This role is part of a team for the continuous operation and performance of Client's Enterprise Technical Infrastructure.● Participated in the generation of key metrics and reporting in support of Enterprise Technical Support Department.● Worked closely with management to prepare key monthly and ad-hoc reporting.● Assisted lead analyst with efforts to analyze, summarize, and report key metrics findings that improve performance● Worked directly with lead analyst to gain an understanding of reporting requirements● Analyzed information & identify improvement opportunities.● Assisted with providing daily, weekly, monthly, and quarterly reports in support of Technical Support teams● Assisted in maintaining reports and provide enhancements to existing reports

Hartford/Waterbury, Ct

St. Mary's Hospital Waterbury, CT Epic Deployment Team Worked with Saint Francis Hospital's IT team supporting EPIC GO-LIVE project; implementing a healthcare software that manages medical recordsSupport the team with Technical Dress Rehearsal Ambulatory & Cadence testing procedures to validate that the workstations and peripherals cooperate with the Epic software prior to end-user's useParticipated in testing and workflow validation effortsUtilized computer asset data from Sharepoint for various departments in the facility to assist with the deployment proceduresCommunicated on an on-going basis with support team personnel on inter-related project tasks and issues.Used basic analytical and problem solving skills to resolve problems within production application.Configuring hospital-related peripheral devices and reassure functionality for daily operationsSt. Francis Hospital Hartford, CT Help Desk Analyst Supported Citrix, Epic, Active Directory, KRONOS, healthcare software usersUtilized a variety of remote access tools effectively to resolve hardware and software problemsProficiently managed the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goalEffectively translated complex, technical concepts into easy to understand language to assist non-technically oriented customersDiagnosed hardware, software, printing, telecom and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 and Windows 7 environment

Glastonbury, Ct

Worked together with UTC (Pratt & Whitney) on F100 & F135 engine data and meeting their service level agreements Data validation, input, and analysis especially for home-grown aerospace softwareData analysis of various customer data dumpsUtilize Oracle SQL Developer for the MXI Database for back-end updatesGenerate reporting metrics and program metrics for management utilizing the available toolsMonitor service desk for tickets assigned to the queue, and process on a first-in first-out basis with respect to task priority and Service Level AgreementsUtilize and maintain the helpdesk tracking softwareAcquiring and maintaining a solid understanding of troubleshooting methods and techniques to resolve supported cross-platform software and security issuesProvide IT Support for software installs, access requests, desktop computing issues, and hardware malfunctionsManage computer setup and deployment for new employees using standard hardware, images, and softwareBuild Virtual Machines/Servers for testing and production for other departments

Provide point of contact and software support to the end users of the organization Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software.Troubleshoot problem areas (in person, by telephone, remotely, or via e-mail) in a timely and accurate fashionReimaging and creating images for Windows-based computers via Fog softwareTagging and recording all computer assets and software license keys by using Quickbase database platformPrepare and arrange deployment of many devices such as laptops, iPads, desktops, and etc.Deliver units to the owners of which the asset is assigned toUpdate employee info (i.e. passwords, title, extension) via Active Directory

New Britain, Ct

Consults with customers, install computer equipment and troubleshoot daily applications/hardware problems.Troubleshoot, diagnose, and repair end user computer hardware and software problems via phone, remote tools or in person.Provides on-the-site analyzation and support for all network application services falling under categories of email, personal productivity tools, workgroup and collaboration products on desktop hardware platforms. Performs fundamental desktop software installation support and certain network administration functions (e.g. adding or deleting printers, checking network connectivity).Coordinated deployment and configuration of desktops, printers, devices, networking resources, and any Windows-based systems for opening of brand new renovation initiatives. Set up all necessary computer equipment in care facilities,offices, and conferences room. Connect all cables to ensure connectivity.Build, maintain, and administer computerized equipment in the hospital facility. Account all hard drives. Reimage computers to their well functional state via Acronis software.

Master Of Science - Ms, Business Analytics, 3.85

An in-depth understanding of the fundamentals of analytics. Obtaining strong critical thinking, quantitative, analytical, visualization.

Bachelor’S Degree, General Studies Business Minor

Education record