Tony Taouk Email & Phone Number

Melbourne, Australia

Reporting to the Managing Director. Company: Residential Construction company that specialises in Prestige houses and Townhouses. My role is to allocate budget resources, attracting talent and overseeing the training and development of team members. I also direct the Operation teams that focus on Quality, Productivity, Efficiency, Safety and ComplianceKey Responsibilities- Work with the Project Manager to meet the clients operating and design needs- Set the OPEX and CAPEX budget- Providing regular status reports to the Managing Director.- Improve administration processes- Recruit contractors and subcontractor - Detailed project planning and controls prior to commencement of project- Develop and maintain a detailed project plan.- Resolving cross-functional issue- Identifying staff training and mentoring needs, create training programs and modules.- Maintaining a positive work culture that reflects the organisational values.- Researching, identifying and implementing business growth opportunities.

Melbourne, Australia

• Working closely and strategically with Executives to drive a continuous improvement agenda by taking a leadership role in the development of operations.• Exercising leadership that translates to developing and maintaining a high performance team measured via the achievement, continuous improvement and a united team culture.• Work with direct reports, oversees all operational responsibilities for procurement and logistics ensuring customer needs are properly and consistently met• Ensures systems and processes are at the levels required to meet company objectives and Regulatory demand at any point in time. • Provide strategic support for negotiations with key suppliers including ongoing performance evaluation• Responsible for overseeing the Products Operational Life cycle the end to end Billing, Service Orders and Transfer divisions.• Work with a Manila based teams to deliver high quality customer onboarding through timely and accurate billing, raising of service orders.• Ensure all exceptions in the billing, service order and transfer exceptions are resolved within accepted SLA’s.• Provide timely and constructive feedback to team members regarding their performance, acknowledge strengths and identify areas of opportunities. • Continual process and system reviews to identify areas for efficiency.• Revenue assurance to ensure all usage and fees are charged where possible and all pricing changes are implemented correctly.• Managing the development and implementation of projects as required.• Ensure compliance with all applicable policies/procedures, industry regulations and government regulations• Generate operational reports for management as required

Melbourne, Australia

• Lead teams in partnering with key business stakeholders and strategy team members to develop clear and insights and designs,• Managed and lead blended teams – local, interstate and overseas • Presented and articulated complex issues, financial analytics necessary to make informed approval, prioritisation and trade-off decisions. • Arranged stakeholder and SME meetings to map out plans, identify/asses risks and develop resolutions of tactical and operational plans and initiatives• Identified the root cause of project overruns and developed and drove an action plan to minimise/eliminate the re-occurrence of identified causes.• Collaborated within the Business Operations Teams to provide innovative ideas and better ways of working, including enhancing metrics and identifying areas for self service and automation • Designed and implemented programs to maintain workforce capability for current and future business demands• Analysed and defined reporting requirements. Manage monthly performance analysis and reporting to identify opportunities for performance improvement and/or cost reduction.• Identified critical performance metrics and implemented improvement programs to achieve best practice • Work within tight deadlines and display a flexible approach in managing priorities • Proactive focus to question the status quo and drive proactive change to achieve business outcomes • Manage multiple conflicting project priorities and deadlines• Accountable for adhoc complex work assignments, project budgets, delivering within time frames, short/long term resource planning, and providing guidance to a team of consultants, analysts, and peers • Build and develop a strong customer and community centric culture and approach• Maintained high occupational health and safety standards• Examine market billing and invoicing trends, impact of new technology, billing products and services to meet new levels of customer requirements.

Melbourne, Australia

Reported to: Managing Director. Company: Residential Construction company that specialises in Prestige houses. My role is to co ordinate different contractors on site and ensure that they stay on schedule and budget as well as being responsible for safety practices onsite. Also oversee inhouse administration practices and processes

Company: Sydney-based Electricity Network and recently sold Electricity Retail company. Summary: leadership mentioning, mediating between various clients and departments, working within an operation budget, working to a profitability targets, creating and maintaining work processes and manuals, establishing process quality controls, efficiency and process changes and reviews and hiring and training staff.Key Responsibilities The performance and management of a department of 4 teams for a total of 48 staff members Invoicing of $600 million dollars a year of Electricity consumption for 1 million customers Ensure the accuracy of 3 million electricity invoices a year I was responsible for meeting the compliance requirements of 3 governing bodies and 2 corporate bodies Established and managed working relationships with the majority of internal departments as well as external stakeholders Manage the timing and accuracy of billing to 400,000 Network customers and 650,000 Retail customers in line with contract and regulatory specifications Maintained a Billing overdue target of 99.5% billed within 30 days of the scheduled read date Project managed and implemented numerous industrial and corporate changes whilst continuing my role as Billing Operations Manager Updated existing processes with current market obligations Develop and maintain billing analysis and information system Develop and review strategies for staff selection and development Examine market billing and invoicing trends, impact of new technology, billing products and services to meet new levels of customer requirements Analyse customer’s contracts and notify Account Managers of non-conformity to protect the validity of customer Set the annual and long term business plans and budgets Strategically manage relationships with internal and external customers achieving customer retention and positioning Integral Energy as the preferred energy supplier

Melbourne

Reported to: Customer Service Manager. Company: An Electricity and Gas Retail Operator based in Melbourne and servicing QLD, SA and VIC. Summary: Managed the Billing and Account creation processes for 250,000 customers

Melbourne, Australia