Tristan P. Email & Phone Number

Redmond, Washington, United States

Team Lead for Internal Messaging Platforms at Microsoft:• Oversee daily operations and management of team members.• Act as the primary escalation point for both the team and client.• Manage all cloud and on-premises Microsoft Exchange infrastructures.• Handle escalations from the internal helpdesk and own operational changes and updates for established processes.• Serve as a liaison to the product group.Client Engagement and Review:• Lead monthly review… Show more Team Lead for Internal Messaging Platforms at Microsoft:• Oversee daily operations and management of team members.• Act as the primary escalation point for both the team and client.• Manage all cloud and on-premises Microsoft Exchange infrastructures.• Handle escalations from the internal helpdesk and own operational changes and updates for established processes.• Serve as a liaison to the product group.Client Engagement and Review:• Lead monthly review sessions with the client, covering wins, losses, key metrics, and other areas of interest.Technical Data Migration:• Lead technical data migration efforts related to Microsoft Exchange and associated technologies as part of Microsoft M&A activity.Process Improvement and Efficiency:• Implement new reporting systems and processes to drive team efficiency, reducing escalations by 20% year-over-year. Show less

Kirkland, Wa

· Responsible for all things related to happy customers on the BitTitan Customer Success team - timely ticket triage, thorough and accurate responses, and friendly interactions.· Overseeing the implementation of a tier 3 escalation team that will track and resolve long-running incidents, provide internal training, and drive down ticket volume.· Perform daily triage with internal leads and managers to provide status updates on critical incidents and engage development resources.

Redmond, Wa

· Directed all areas related to the cloud operations - Infrastructure, software release, customer support, and internal IT functions.· Oversaw the creation of the global helpdesk, and drove the DevOps initiative to functionally manage a one-of-a-kind SaaS solution.

Redmond, Wa

· Support a large team (100+) of support engineers, managers, trainers, and content developers for the Exchange product group within Microsoft Office 365, in both technical and administrative aspects. · Subject employees to regular performance reviews and evaluations to ensure adequate support is provided to the client, all processes are adhered to, and performance goals are met.· Responsible for sourcing and on-boarding qualified employees, including recruiting, interviewing… Show more · Support a large team (100+) of support engineers, managers, trainers, and content developers for the Exchange product group within Microsoft Office 365, in both technical and administrative aspects. · Subject employees to regular performance reviews and evaluations to ensure adequate support is provided to the client, all processes are adhered to, and performance goals are met.· Responsible for sourcing and on-boarding qualified employees, including recruiting, interviewing, negotiating salary/benefits, completing necessary paperwork, and providing new-hire training and on-going mentoring.· Meet regularly with client to present and analyze detailed employee performance data, drive key organization metrics, discuss and address any potential issues, and ensure the given budget is met. Show less

Redmond, Wa

· Managed a team of engineers responsible for supporting Exchange within Microsoft Corp, Office365 and BPOS, where uptime was the priority as to meet SLA with each customer.· Provided guidance to the engineer team, both technical and administrative, to ensure best practices were met, and facilitated communication among the supporting teams and promoted good relations.· Worked with management to create and support new policies, strategize on difficult issues, and address concerns… Show more · Managed a team of engineers responsible for supporting Exchange within Microsoft Corp, Office365 and BPOS, where uptime was the priority as to meet SLA with each customer.· Provided guidance to the engineer team, both technical and administrative, to ensure best practices were met, and facilitated communication among the supporting teams and promoted good relations.· Worked with management to create and support new policies, strategize on difficult issues, and address concerns where necessary.· Effective time-management and focused multi-tasking ensured consistent issue resolution in an expected quality and time frame. Show less

Redmond, Wa

· Supported Exchange within Microsoft Corp, Office365 and BPOS, and was responsible for managing physical and virtual global assets and resolving issues in a timely manner. · Coached new team members as well as lower tiers in a technical aspect and promoted good troubleshooting skills.

· Provided technical support for worldwide electronic parking meter installations· Programmed proprietary embedded OS and software· Work was performed on-site, over the phone or via email

· Designed and installed complex home theaters and networking integrated systems· Managed small team and assisted store management in training of Best Buy sales associates· Provided technical support for new and existing customers

· Managed team and assisted in daily goals· Performed store accounting; daily, weekly and monthly· Controlled inventory