Tristan P.'s Location
Redmond, Washington, United States, United States
Tristan P.'s Contact Details
Tristan P. work email
- Valid
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Tristan P. personal email
n/a
Tristan P. phone numbers
About Tristan P.
Enterprise Cloud Services Operations Manager with over 14 years of support experience with Microsoft Office 365. I've been exposed to all aspects of running a successful Cloud Service, including managing the physical hardware in global datacenters, basic networking, the OS and software layer including Windows Server, Exchange, Active Directory, SharePoint, and Blackberry Enterprise Server, and finally managing the operations teams responsible for all of the above.
Tristan P.'s Current Company Details
National Communications Services, Inc
Enterprise Cloud Services Operations Manager
Tristan P. Work Experience Details
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Microsoft 365 Exchange Service LeadNational Communications Services, Inc Sep 2020 - PresentRedmond, Washington, United StatesTeam Lead for Internal Messaging Platforms at Microsoft:• Oversee daily operations and management of team members.• Act as the primary escalation point for both the team and client.• Manage all cloud and on-premises Microsoft Exchange infrastructures.• Handle escalations from the internal helpdesk and own operational changes and updates for established processes.• Serve as a liaison to the product group.Client Engagement and Review:• Lead monthly review… Show more Team Lead for Internal Messaging Platforms at Microsoft:• Oversee daily operations and management of team members.• Act as the primary escalation point for both the team and client.• Manage all cloud and on-premises Microsoft Exchange infrastructures.• Handle escalations from the internal helpdesk and own operational changes and updates for established processes.• Serve as a liaison to the product group.Client Engagement and Review:• Lead monthly review sessions with the client, covering wins, losses, key metrics, and other areas of interest.Technical Data Migration:• Lead technical data migration efforts related to Microsoft Exchange and associated technologies as part of Microsoft M&A activity.Process Improvement and Efficiency:• Implement new reporting systems and processes to drive team efficiency, reducing escalations by 20% year-over-year. Show less
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Customer Success ManagerBittitan Jul 2015 - Aug 2020Kirkland, Wa· Responsible for all things related to happy customers on the BitTitan Customer Success team - timely ticket triage, thorough and accurate responses, and friendly interactions.· Overseeing the implementation of a tier 3 escalation team that will track and resolve long-running incidents, provide internal training, and drive down ticket volume.· Perform daily triage with internal leads and managers to provide status updates on critical incidents and engage development resources. -
Service Delivery ManagerRecordpoint May 2016 - Oct 2016Redmond, Wa· Directed all areas related to the cloud operations - Infrastructure, software release, customer support, and internal IT functions.· Oversaw the creation of the global helpdesk, and drove the DevOps initiative to functionally manage a one-of-a-kind SaaS solution. -
Technical Group ManagerXtreme Consulting Group, Inc. Dec 2014 - Jun 2015Redmond, Wa· Support a large team (100+) of support engineers, managers, trainers, and content developers for the Exchange product group within Microsoft Office 365, in both technical and administrative aspects. · Subject employees to regular performance reviews and evaluations to ensure adequate support is provided to the client, all processes are adhered to, and performance goals are met.· Responsible for sourcing and on-boarding qualified employees, including recruiting, interviewing… Show more · Support a large team (100+) of support engineers, managers, trainers, and content developers for the Exchange product group within Microsoft Office 365, in both technical and administrative aspects. · Subject employees to regular performance reviews and evaluations to ensure adequate support is provided to the client, all processes are adhered to, and performance goals are met.· Responsible for sourcing and on-boarding qualified employees, including recruiting, interviewing, negotiating salary/benefits, completing necessary paperwork, and providing new-hire training and on-going mentoring.· Meet regularly with client to present and analyze detailed employee performance data, drive key organization metrics, discuss and address any potential issues, and ensure the given budget is met. Show less -
Office 365 Senior Operations Shift LeadMicrosoft (Wimmer Solutions, Xtreme Consulting) Apr 2011 - Dec 2014Redmond, Wa· Managed a team of engineers responsible for supporting Exchange within Microsoft Corp, Office365 and BPOS, where uptime was the priority as to meet SLA with each customer.· Provided guidance to the engineer team, both technical and administrative, to ensure best practices were met, and facilitated communication among the supporting teams and promoted good relations.· Worked with management to create and support new policies, strategize on difficult issues, and address concerns… Show more · Managed a team of engineers responsible for supporting Exchange within Microsoft Corp, Office365 and BPOS, where uptime was the priority as to meet SLA with each customer.· Provided guidance to the engineer team, both technical and administrative, to ensure best practices were met, and facilitated communication among the supporting teams and promoted good relations.· Worked with management to create and support new policies, strategize on difficult issues, and address concerns where necessary.· Effective time-management and focused multi-tasking ensured consistent issue resolution in an expected quality and time frame. Show less -
Tier 3 Exchange Support EngineerMicrosoft (Wimmer Solutions) May 2010 - Apr 2011Redmond, Wa· Supported Exchange within Microsoft Corp, Office365 and BPOS, and was responsible for managing physical and virtual global assets and resolving issues in a timely manner. · Coached new team members as well as lower tiers in a technical aspect and promoted good troubleshooting skills.
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Field Support SpecialistCale America Jan 2009 - Oct 2009N/A· Provided technical support for worldwide electronic parking meter installations· Programmed proprietary embedded OS and software· Work was performed on-site, over the phone or via email -
Geek Squad Home Theater Installation LeadBest Buy Inc Sep 2006 - Sep 2008· Designed and installed complex home theaters and networking integrated systems· Managed small team and assisted store management in training of Best Buy sales associates· Provided technical support for new and existing customers -
Floor SupervisorMcdonald´S Jun 2001 - Sep 2006· Managed team and assisted in daily goals· Performed store accounting; daily, weekly and monthly· Controlled inventory
Tristan P. Skills
Troubleshooting
Technical Support
Microsoft Exchange
Windows Server
Active Directory
Cloud Computing
Blackberry Enterprise Server
Computer Hardware
Powershell
Microsoft Technologies
Networking
Dns
Windows 7
Windows Xp
Hyper V
Servers
System Deployment
Windows
Integration
Help Desk Support
Microsoft Products
Microsoft Sql Server
Operating Systems
Vmware
Dhcp
Network Administration
Iis
Dynamic Host Configuration Protocol
Os X
Domain Name System
Internet Information Services
Tristan P. Education Details
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Burlington-Edison High SchoolHigh School Diploma
Frequently Asked Questions about Tristan P.
What company does Tristan P. work for?
Tristan P. works for National Communications Services, Inc
What is Tristan P.'s role at the current company?
Tristan P.'s current role is Enterprise Cloud Services Operations Manager.
What is Tristan P.'s email address?
Tristan P.'s email address is ta****@****msn.com
What is Tristan P.'s direct phone number?
Tristan P.'s direct phone number is +120642*****
What schools did Tristan P. attend?
Tristan P. attended Burlington-Edison High School.
What are some of Tristan P.'s interests?
Tristan P. has interest in Children, Environment, Education, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Tristan P. known for?
Tristan P. has skills like Troubleshooting, Technical Support, Microsoft Exchange, Windows Server, Active Directory, Cloud Computing, Blackberry Enterprise Server, Computer Hardware, Powershell, Microsoft Technologies, Networking, Dns.
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TRISTAN PETERSON
Dedicated Mathematics And Physics Instructor | 7 Years Of Experience At Manchester University | Msc In Applied Mathematics And Theoretical Physics | Researcher In Quantum Mechanics And Numerical AnalysisWashington, United States
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