Carrying more than 23 years of global managerial work experience in outsourcing industry such as BPO, KPO, ESO, LPO and Call Center. My skills and experiences will bring a vast knowledge in the areas of: customer service flow, People development, H/R functions and defining Training needs to bring a team together to cross functionalize. I can bring value addition to any organization through my overall management expertise, quality and process improvement skills, operations and client management proficiency.Specialties: Project Planning & Scheduling,Budget Planning & Administration,Regulatory Compliance Management,New Systems Design/Development,Quality Assurance Control/Standards,Team Building, Mentoring & LeadershipOperations & Process Reengineering,Start-Up & Turnaround Operations,Problem Solving & Change Management,Complex Business Problem Solving