Chief Product Officer
Istanbul, Turkey
Responsible for the product development and growth strategy of eNgage CXM, a Multi-channel Customer Experience Platform that enables brands to gather real-time consumer insights on social media channels such as X (Twitter), Instagram, Facebook, Linkedin, Tiktok, Youtube, Google Maps etc. to improve brand engagement with their customers through features such as AI-powered sentiment analysis, topic classification, bot/troll detection, location detection and auto-labeling.Supervised the… Show more Responsible for the product development and growth strategy of eNgage CXM, a Multi-channel Customer Experience Platform that enables brands to gather real-time consumer insights on social media channels such as X (Twitter), Instagram, Facebook, Linkedin, Tiktok, Youtube, Google Maps etc. to improve brand engagement with their customers through features such as AI-powered sentiment analysis, topic classification, bot/troll detection, location detection and auto-labeling.Supervised the product, marketing, sales and software development teams to offer a seamless customer experience to the CRM or CX teams of the leading brands like Coca-Cola, Yapı Kredi, Trendyol, ebebek, Casper, Pazarama, iyzico, etc. Show less