Tapas Das

Tapas Das Email and Phone Number

Director Service and Commercial Ops @ Ozolytic Technologies
Kolkata, WB, IN
Tapas Das's Location
Thane, Maharashtra, India, India
About Tapas Das

At PerkinElmer, my leadership in field service operations spans across pivotal areas such as implementing global customer feedback management and enhancing business analytics. Our team's mission is to deliver actionable insights and maintain business continuity during technology transitions.With competencies in performance management reviews and commercial operations, I am committed to driving service excellence. Our approach is centered on influential leadership and cross-functional collaboration, ensuring customer priorities guide our strategy and execution.

Tapas Das's Current Company Details
Ozolytic Technologies

Ozolytic Technologies

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Director Service and Commercial Ops
Kolkata, WB, IN
Website:
ozolytic.com
Employees:
2
Tapas Das Work Experience Details
  • Ozolytic Technologies
    Director Service And Commercial Ops
    Ozolytic Technologies
    Kolkata, Wb, In
    View
  • Perkinelmer
    Global Field Service Operations Leader
    Perkinelmer Jan 2024 - Present
    Kolkata, West Bengal, India
    • Established Global Customer Feedback Management system to enhance customer satisfaction and retention.• Developed Business Analytics using Power BI, Power Automate, Alteryx, Business Object, AWS Redshift for actionable insights.• Conducted Performance Management Reviews and Townhalls to drive 1000+ team members performance and engagement.
    View
  • Perkinelmer, Inc.
    Commercial Operation Leader - Emeai
    Perkinelmer, Inc. Jan 2023 - Dec 2023
    Kolkata, West Bengal, India
    • Led EMEAI Business Transformation post-divestment, ensuring Business Continuity and enabling a $400M business through Forecasting and Business Reviews.• Collaborated with Product and Pricing teams to maintain competitive Product Pricing strategies.• Worked with Global teams to implement and align local strategies with global approaches.
    View
  • Perkinelmer
    Field Service Operations Leader - Europe, Middle East, Africa And India
    Perkinelmer Jan 2020 - Dec 2022
    Mumbai Area, India
    Led Service Acceleration project to boost field team efficiency, spearheaded revenue growth initiatives, and implemented Service Skill Management and Field Service scheduling.• Enhanced efficiency & productivity of 400+ field team• Drove service revenue growth and margin improvement• Implemented Service Skill Management and Field Service advance scheduling for enhanced productivity
    View
  • Perkinelmer, Inc.
    India Quality & Service Ops Leader
    Perkinelmer, Inc. Apr 2012 - Dec 2019
    Mumbai Area, India
    • Implemented ISO 9001 Quality Systems for PerkinElmer's India organization in 2013.• Developed India Inventory through Third Party Logistics, reducing parts delivery TAT from 28 days to 7 days.• Led the Global Service CRM implementation for India in 2019, enhancing customer service efficiency.
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  • Perkinelmer
    India Service Ops Leader
    Perkinelmer Apr 2010 - Mar 2012
    Kolkata, West Bengal, India
    • Led a team of 100+ field service professionals spanned across India, transitioning them to a process-driven organization.• Spearheaded the implementation of Global Tech stack (SAP) for Service in India, optimizing operations and enhancing efficiency.
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  • Perkinelmer
    Regional Service Leader - East
    Perkinelmer Apr 2004 - Mar 2010
    Kolkata, West Bengal, India
    • Managed service operations and business in Eastern India, overseeing a team of 8-9 service engineers.• Transformed Eastern India service into a techno-commercial team, driving regional business P&L.• Led strategy and innovation to improve service revenue and customer satisfaction, winning Best Regional Team awards twice.
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  • Labindia
    Regional Service Leader - East
    Labindia Apr 2002 - Mar 2004
    Kolkata, West Bengal, India
    • Managed service operations and business in Eastern India, overseeing a team of 8-9 service engineers and 250+ customers with 1000+ instruments.• Led regional business P & L, driving strategy and innovation to improve service revenue and customer satisfaction.• Championed best regional team awards twice from 2004 to 2010, fostering strong collaboration between sales, service, and support teams.
    View
  • Labindia
    Service Executive
    Labindia Dec 1993 - Mar 2002
    Kolkata, West Bengal, India
    • Provided world-class after-sales support for Perkin Elmer instruments, specializing in Spectroscopy, including AA, ICP, ICPMS, UV, IR, FTIR, FL, Pol, Bio, and more.• Conducted installations, breakdown maintenance, and preventive maintenance to ensure optimal performance of instruments.• Developed expertise in technology and delivered exceptional field service to meet customer needs.
    View

Tapas Das Education Details

Frequently Asked Questions about Tapas Das

What company does Tapas Das work for?

Tapas Das works for Ozolytic Technologies

What is Tapas Das's role at the current company?

Tapas Das's current role is Director Service and Commercial Ops.

What schools did Tapas Das attend?

Tapas Das attended University Of Calcutta.

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