Tapas Patra Email & Phone Number

Gurugram, Haryana, India

• Developing and managing Samsung's WhatsApp & Web chatbot program to improve customer engagement.• Designing and implementing chatbot conversation flows that provide accurate and relevant responses to customer queries and issues. • Monitor chatbot performance metrics, such as customer satisfaction, resolution rate, and response time, and implement continuous improvements to optimize chatbot performance.• Use data analytics tools to analyze chatbot conversation data and identify areas for improvement, such as commonly asked questions and potential areas for automation.• Developing and implementing a chatbot analysis program for customer service to understand the various aspects of Agent Transfer and resolution rates which can effectively use to improve customer interactions.• Monitor industry trends and advancements in chatbot technology and make recommendations for new features or capabilities that could improve the customer experience.• Improving the content of chatbot for better customer understanding. Conducting regular audits of the chatbot's response library and making necessary updates to ensure that the chatbot's responses are accurate, concise, and easily understood by customers.• Improving the cognitive experience of the chatbot operation for better customer experience. Incorporating cognitive computing and machine learning technologies into the chatbot to improve its ability to understand and respond to customer queries in a more personalized and efficient manner.

Kolkata, West Bengal, India

• Build and maintain relationships with existing clients and identify opportunities to cross-sell and up-sell products and services.• Identify and pursue new business opportunities by researching and analyzing market trends and the competitive landscape.• Collaborate with internal teams, including engineering, operations, and customer service, to ensure customer satisfaction and timely delivery of products and services.• Participate in industry events and trade shows to promote the company's products and services and identify new business leads.• Develop and deliver presentations and proposals to potential clients that showcase the company's value proposition and competitive advantages.• Monitor and report on sales performance and market trends to senior management and make recommendations for improvement.• Stay up-to-date with industry developments and regulations that may impact the company's business and develop strategies to mitigate risks and capitalize on opportunities.

Uttar Pradesh, India

Guwahati, Assam, India

• Led and managed a team of sales executives to achieve sales targets and drive revenue growth for Bata Shoes.• Developed and implemented a customer-centric approach to sales and marketing that focuses on delivering exceptional customer experiences and building long-term relationships with clients.• Led the development of innovative and disruptive marketing campaigns that differentiate Bata Shoes from its competitors and drive brand loyalty.• Identifying and pursuing new market segments and customer demographics to expand Bata Shoes' customer base and increase market share.• Developed and implement effective retail strategies to achieve sales targets, drive revenue growth and increase profitability.• Analysed sales data and market trends to identify opportunities for improvement and optimize product mix and pricing strategy.• Managed inventory levels to ensure that the retail store has the right products in stock at the right time.

Kolkata, West Bengal, India

• Supervising and training a team of sales associates to provide exceptional customer service, build customer loyalty, and drive sales.• Monitoring and analyzing sales data and market trends to identify opportunities for improvement and optimize product mix and pricing strategy.• Collaborating with cross-functional teams, including marketing, merchandising, and operations, to ensure that the retail store is delivering on the brand promise and providing a compelling in-store experience for customers.• Fostering a positive and collaborative team culture by providing coaching, feedback, and recognition to sales associates and ensuring a safe and inclusive work environment.• Assisting in developing and implementing effective retail strategies to achieve sales targets, drive revenue growth, and increase profitability.• Ensuring that the retail store is well-stocked, well-organized, and visually appealing to customers.• Assisting in developing and implementing a visual merchandising strategy that highlights the brand's key products and creates a compelling in-store experience for customers.

Siliguri, West Bengal, India

• Managing the promotions implementation, product highlighting, stock availability, and store merchandising• Responsible for managing the day-to-day operation of the store, as well as setting customer service standards and launching initiatives to hit sales targets. As well as developing and motivating a team whilst ensuring everyone adheres to company policies and procedures.• Maintaining Key SOP’s across all stores in order to maintain standard and brand/product image. (store opening time & visual merchandising).• Generating ideas and implementing them on the floor to gain growth in the business.• Maintaining Average Sales Ratio/Sqft per sale, / Average Basket size/ ATV Analysis / UPT & cross selling measure and action, Average footfalls per day, and AGR across all stores.• Frequent and thorough analysis of sales and promotion data to identify sales trends, performance gaps, and improvement areas & accordingly make strategic action.• Motivating & developing teams inculcating values/culture & business objectives. Organizing training, goal setting, and reviews to drive people to maintain growth in store parameters, i.e., Conversion & group, Ticket size, Basket size, ATV, AGR, UPT, productivity per employee, etc.

Red Hat Certified System Administrator, Computer Software And Media Applications, First Grade

Master Of Business Administration - Mba, Retail & Marketing, First Grade

Bachelor Of Commerce - Bcom, International Business/Trade/Commerce, First Division