Tapas Sarkar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

My job profile is to fulfill the corporate clients travel requirements as a Sr. Corporate travel Consultant during this period as per their business module. Provide training to the new clients on the OBT, provide assistance during transition and complete the on-boarding process. Monitor day to day travel query adhere local and global travel policy and handle all travel related escalations act as a SPOC for first level of escalations. Closely work with the cross functional teams like operations, accounts, shared services, onshore and vendor on different expense system administration and activity functionality. Supporting the countries within region to manage issues relating to Travel and expenses provides the report for reimbursement purpose. Coordinating with external clients and internal stakeholders via email/call to resolve the issues processing travel reimbursement requests and invoice verification in travel expenditure and do audits. Does the trouble shooting for online support tool, manage and create new travel profiles. Ensure highest levels of customer service in every transaction. Based on the client requirements work on the area of opportunity during transition period prepare an action plan for the process improvement. Projects handled:• Change champion for APAC during Salesforce launch and Implementation• Updated and corrected the email templates for IN POS• Impact and development for FCR 7 days% Additional assignment & responsibility• Doing QA for the team.• Investigate on team escalations to identify the root cause, raise CRT if required and share the best practice with the team• Weekly team performance report sharing with the leader and manager • Provided the product demo training to new client.• Monitor the booking flow in WBMI and Barracuda to avoid any GDS abuse.• Reconciliation, Refunds & Invoice – Follow up with the accounts team on the refunds and invoice receipts and working on the reconciliation files during the final settlement.

Bangalore

My Job profile was to manage and fulfill requirements for corporate clients based on the business requirements and any corporate events; specialized in dealing VIP APAC corporate clients and meeting SLA. Interacts with internal and external stake holders have Knowledge on different expense system administration, activity functionality, Co-ordinate and manage with all vendors to fulfill client’s requirement as per requirement. Manage the monthly global calls and review the challenges and update faced. Managing escalation of employee’s queries / issues on Travel & Expense. Ensure highest levels of customer service in every transaction. Coordinate with various Airlines partners and negotiate specials fares and waivers. Also provide the technical assistance on the travel network tool and update stars into the GDS. Improve customer service quality and Focus on client, through providing the “wow” factor to our clients by taking pride in continually keeping the experience zone “show ready” by ensuring the corporate clients. Serves as a daily contact for clients seeking information, assistance or recommendations through consistently walking the zone and networking with the clients in order to build strong relationships and a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner. Serves as a backup for all experience zone positions. Additional Project / Assignment / Responsibility• Travel Force – Maintaining the appreciations, waivers & favors and any escalation with the proper coaching and feedback details.• CTN Tool – One of the online portals for which provides any technical assistant to solve clients query and guide them through the tool for new hires, also does online testing for any new updates before launching into the respective markets.

Bangalore

 Worked with BCD Travel, I have worked with this organization from 03 Dec 2007 to 29 Dec 09, managed the travel solution to the multiple North America corporate clients with their travel bookings based on clients request and meeting customer SLA. Preparing monthly roaster for staff and allocating duties on daily basis as per shift. Daily briefing and de-briefing all staff on shift. I have research on airline debit memos and work on dispute from our end and provide the necessary coaching to the team. Organizing special promotions, displays and events. Touring the floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues, maintaining awareness of market trends in the travel industry. Additional Project / Assignment / Responsibility• Best practice sharing – The achievement for the week was shared with the other team members.• Dashboard – Is the tool which have the access to view the work load based on skill set, use to assign work load and modify or create the skill set for the new hires or as per business requirement.• FISH Philosophy – Be there, Play, Make their day and choose your attitude.

Bangalore

I was interacting with the North America corporate clients. I use to manage travel requirements for the corporate clients. Providing quality care through effective customer care solutions, Understanding the customer needs, continually seeks ways to maximize service revenue in the zone.Additional Project / Assignment / Responsibility• On Job training – Provided on job training with coaching and feedback for the new hires.• Amtrak Training – Provided the Amtrak training to the new hires.• Fare Audits – Doing the fare audits for all the bookings in terms of saving cost to the clients.

Bachelor Of Tourism Studies, Tourism Studies

Diploma ( Three Years), Mechanical Engg, English

12 Standard, School, English

10, School, English