Tapas Swain Email & Phone Number

Noida, Uttar Pradesh, India

} Utilized merchant data for comprehensive analysis and reporting, delivering accurate and actionable business intelligence.} Engaged regularly with representatives from various departments to understand their business processes and specific information needs.} Developed and communicated contingency plans to stakeholders, ensuring a proactive response to potential issues.} Provided daily support to a robust service field team of 5,000+ professionals, enhancing overall team efficiency.} Implemented an efficient reporting system that generated real-time FTD and MTD performance reports.} Collaborated closely with team leads to identify operational challenges and offered data-driven insights to improve productivity.

Gurgaon, India

} Prepared, analyzed, and redesigned daily and monthly standard reports, enabling management to make informed business decisions and reducing manual effort by 112 hours per month.} Conducted ad-hoc analyses to assess the performance of various products, sharing insights and observations with relevant circles and business teams.} Created comprehensive weekly decks encompassing all key financial and non-financial KPIs to keep management updated on business performance.} Managed diverse stakeholders, addressing specific requirements and queries related to individual KPIs, ensuring clear communication and effective problem-solving

Gurgaon, Haryana, India

} Managed the mapping and remapping of all sales teams, providing them with access to revenue and goal applications.} Conducted report analysis and MIS publishing within the sales team, supporting management with additional data points for informed discussions.} Continuously coordinated with the sales team to provide digital leads, significantly enhancing the productivity of field agents.} Maintained up-to-date records for 100 off-role sales associates, including joining details, attendance, and salary processing.} Supervised a digital KYC tele-calling team of 10 agents, ensuring efficient and accurate customer verification.

Bhubaneswar

} Conducted end-to-end product awareness campaigns through Service SMS, IOBD, BOD, Cell-info, and ECON for customers and retailers.} Tracked KPIs, including profitability and usage, for newly launched and existing sites.} Monitored the handset ecosystem, focusing on 4G handsets, DEH, Non-DEH, Data UU, and DEH but Non-QREC.} Prepared data points for grid offer discussions, SMS ID & ISMS ID creation, offer validation, and take rate percentage analysis.} Analyzed ARPU & AON segment-wise subscriber displacement.} Conducted cell site-wise customer behavior analysis, tracking metrics such as gross revenue, data revenue, data QREC, pack users, REC, Non-REC, days of usage, leg-wise usage, and ARPU segments to support revenue-enhancing decisions.} Executed programs to increase data UU and pack penetration among non-data smartphone users through initiatives like mass trials, data accumulation, uSIM upgrades, and manual 3G/4G provisioning.} Created various reports for monthly circle and corporate reviews.

Bhubaneshwar Area, India

:Making daily & weekly acquisition dashboards ( Prepaid & Postpaid ):Preparing decision making reports: Site wise SoGA, IMEI using Business Intelligence Tools Analyzing & Tracking Zero Usage, QSSO, CYN, STD KPIs:Reports on various Channel & Trade Engagement programs like Anmolratna, Yuvaratna & Navratna.:Reports related to OPS communication, micromarketing, SIP etc.:Tracking performance of on ground sales force ( MNP promoters, 4G & 3G champs):Providing acquisition related Data support to the 4 Sales Zones :Daily uploading of the SMS for trade, channel & team for communication & product awareness.

Bhubaneshwar Area, India

~Coordinating with Circle & Hub Managers regarding Prepaid End to End processes (In-warding, Audit, Scanning, data entry and final touch till warehouse done)~Providing support for all the decision making reports to Odisha, Assam & NESA managers.~Team Management of 10 Executives & 20 spoke supervisor.~Handling entire operations of Odisha, Kolkata & NESA of Airtel end to end documentation process.~Ensure 100% Post Paid & Prepaid Documentation Audit & Data Entry Done by Executives.~Ensure 100% Documentation Properly Received At Hub & Scanned & Stored Properly in Boxes at the Rack with Soft Copy.

Master Of Business Administration - Mba

Graduation