Tapas Ghosh Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

In my role as a Senior Customer Project Manager at Cisco Systems, I’ve managed a wide range of complex Networking and IT Infrastructure projects across Europe and the USA. My ability to juggle multiple priorities while ensuring seamless execution is supported by my use of advanced project management tools such as Kanban/Jira boards, MS Project, and PowerPoint. I prioritize transparency by providing regular updates to both customers and leadership, keeping all stakeholders aligned throughout the… Show more In my role as a Senior Customer Project Manager at Cisco Systems, I’ve managed a wide range of complex Networking and IT Infrastructure projects across Europe and the USA. My ability to juggle multiple priorities while ensuring seamless execution is supported by my use of advanced project management tools such as Kanban/Jira boards, MS Project, and PowerPoint. I prioritize transparency by providing regular updates to both customers and leadership, keeping all stakeholders aligned throughout the project lifecycle.As the P&L owner for various projects, I work closely with the Service Delivery Management team to drive financial and operational success. I also play a key role in implementing changes, collaborating with the Change Management team to efficiently process Requests for Change (RFCs). Additionally, I’m involved in the recruitment, training, and mentoring of new team members, helping to shape and support the next generation of project managers. Show less

Bengaluru Area, India

In my role at Zurich Insurance, I led the management of diverse global projects, with a focus on data center transformation, asset optimization, and technology updates, significantly impacting the business in the EU region. I drove robust Scope and Change Management processes, ensuring effective collaboration between customers, partners, and account teams for seamless project alignment. Additionally, I shaped staffing requirements, directed resource allocation across Cisco CX functions, and… Show more In my role at Zurich Insurance, I led the management of diverse global projects, with a focus on data center transformation, asset optimization, and technology updates, significantly impacting the business in the EU region. I drove robust Scope and Change Management processes, ensuring effective collaboration between customers, partners, and account teams for seamless project alignment. Additionally, I shaped staffing requirements, directed resource allocation across Cisco CX functions, and coordinated project collaborators to deliver exceptional results in cost, schedule, and quality.I also demonstrated strong leadership in financial oversight, managing forecasting, tracking, and reporting to ensure transparency and accountability. Collaborating closely with architecture teams, I refined project requirements to align with strategic objectives, and developed detailed SOW and RFP/RFS documents to outline project plans, cost estimates, and schedules. From project estimation to resource acquisition and onboarding, I ensured meticulous execution and smooth transitions to operations teams for continued support. Show less

Bengaluru Area, India

I led client-facing IT infrastructure and deployment projects, delivering exceptional outcomes in scope, cost, schedule, risk, quality, procurement, and resource management. My approach ensured smooth transitions to steady-state operations, driving success across all project dimensions. I developed robust project plans, maintained detailed risk registers, and provided leadership with comprehensive status updates to keep all stakeholders informed throughout each phase.Throughout the… Show more I led client-facing IT infrastructure and deployment projects, delivering exceptional outcomes in scope, cost, schedule, risk, quality, procurement, and resource management. My approach ensured smooth transitions to steady-state operations, driving success across all project dimensions. I developed robust project plans, maintained detailed risk registers, and provided leadership with comprehensive status updates to keep all stakeholders informed throughout each phase.Throughout the project lifecycle, I ensured strict adherence to client-specified global processes and release standards, guaranteeing alignment with project constraints and consistently achieving high levels of client satisfaction. Show less

Bengaluru Area, India

As a Project Manager at Hewlett Packard Global Soft Private Limited, I led the end-to-end management of IT infrastructure projects for US and UK clients. I oversaw all project phases, ensuring the seamless delivery of customized IT solutions that met client specifications and business objectives effectively.In addition to project management, I served as Operations Manager for the Shell TRACED tool, overseeing daily operations and ensuring ongoing efficiency. I managed resource… Show more As a Project Manager at Hewlett Packard Global Soft Private Limited, I led the end-to-end management of IT infrastructure projects for US and UK clients. I oversaw all project phases, ensuring the seamless delivery of customized IT solutions that met client specifications and business objectives effectively.In addition to project management, I served as Operations Manager for the Shell TRACED tool, overseeing daily operations and ensuring ongoing efficiency. I managed resource allocation, resolved issues, and facilitated the processing of monthly business data using customized SQL functions. This enabled end-users to generate tailored reports that aligned with their specific business needs, driving greater operational insights and efficiency. Show less

Bengaluru Area, India

As a Project Manager at IBM India Private Limited, I worked closely with cross-geography teams to deliver customized solutions, with a strong focus on infrastructure implementation and integration projects. Remote coordination was key to ensuring smooth execution across different locations. I was responsible for tracking project plans meticulously to ensure alignment with scope, schedule, and budget while delivering technical solution documents that met quality and account-specific process… Show more As a Project Manager at IBM India Private Limited, I worked closely with cross-geography teams to deliver customized solutions, with a strong focus on infrastructure implementation and integration projects. Remote coordination was key to ensuring smooth execution across different locations. I was responsible for tracking project plans meticulously to ensure alignment with scope, schedule, and budget while delivering technical solution documents that met quality and account-specific process requirements.I collaborated with the Delivery Integration Team to engage internal IBM teams and alliance partners for successful service implementation. My role involved managing technical resources, overseeing project change requests, and ensuring compliance with Change Management processes to prevent unauthorized changes and mitigate risks. As the primary point of contact for customers, vendors, and internal teams, I led regular technical project review meetings and provided transparent reporting to account management on project progress. Show less

Chennai Area, India

As a Team Lead at Mphasis, an HP Company, led and managed Checkpoint Pointsec projects focusing on Disk and Media Encryption for General Motors. Acting as the team's interface, facilitated client communications, gaining insights into their business requirements, and ensuring that our solutions aligned with their needs. Additionally, played a crucial role in guiding and mentoring the team to deliver solutions that consistently met or exceeded customer expectations, thus ensuring high levels of… Show more As a Team Lead at Mphasis, an HP Company, led and managed Checkpoint Pointsec projects focusing on Disk and Media Encryption for General Motors. Acting as the team's interface, facilitated client communications, gaining insights into their business requirements, and ensuring that our solutions aligned with their needs. Additionally, played a crucial role in guiding and mentoring the team to deliver solutions that consistently met or exceeded customer expectations, thus ensuring high levels of customer satisfaction.In addition to overseeing Checkpoint Pointsec projects, managed the team responsible for building and testing solutions for automated operating system deployment. This involved not only technical oversight but also ensuring effective collaboration within the team to achieve project goals efficiently. Leadership in these areas contributed to successful project outcomes and enhanced team performance. Show less

Bengaluru Area, India

As a Specialist Client Engineer at ADC (India) Communication & InfoTech Pvt. Ltd., I led a team focused on automating software installation processes using the 'Zero Touch' approach and Wise Package Studio. I managed the Application Packaging and Deployment team, ensuring efficient software packaging and deployment via SMS 2003 across multiple sites. My role included overseeing the global deployment of SAP GUI, for which I received recognition for excellence in execution.In addition to… Show more As a Specialist Client Engineer at ADC (India) Communication & InfoTech Pvt. Ltd., I led a team focused on automating software installation processes using the 'Zero Touch' approach and Wise Package Studio. I managed the Application Packaging and Deployment team, ensuring efficient software packaging and deployment via SMS 2003 across multiple sites. My role included overseeing the global deployment of SAP GUI, for which I received recognition for excellence in execution.In addition to software packaging, I managed the SMS Infrastructure, ensuring timely deployment of Microsoft security patches to servers and desktops. I also played a key role in Vulnerability Assessment and Security Patches Deployment initiatives, contributing to the organization’s security. As the leader of the global client task force, I maintained hardware standards across desktops, managed Group Policy Objects (GPOs), and oversaw the creation of standardized OS images for company-wide use. Show less

Hyderabad Area, India

During my tenure at Wipro Technologies, I advanced from a Technical Support Associate at Wipro Spectramind Ltd. to a Senior Project Engineer, demonstrating versatility in technical support and project management. My career has been marked by a strong focus on client satisfaction and efficient project delivery. I took pride in my rapid progression through roles, reflecting my commitment to excellence and adaptability.A key highlight of my career was my involvement in Microsoft’s Global… Show more During my tenure at Wipro Technologies, I advanced from a Technical Support Associate at Wipro Spectramind Ltd. to a Senior Project Engineer, demonstrating versatility in technical support and project management. My career has been marked by a strong focus on client satisfaction and efficient project delivery. I took pride in my rapid progression through roles, reflecting my commitment to excellence and adaptability.A key highlight of my career was my involvement in Microsoft’s Global Backup Operations (GBOC) project, where I managed the entire backup infrastructure at the client’s site. I oversaw the implementation and maintenance of Veritas Backup Exec Network Storage Executive across multiple Windows platforms. As Backup Shift Lead and Single Point of Contact (SPOC), I facilitated smooth client interactions and developed communication templates to enhance coordination between customers and technical teams. Additionally, I contributed to the professional development of my colleagues through internal training sessions, reinforcing my commitment to continuous improvement and knowledge sharing. Show less

Kolkata Area, India

As a Technical Support Executive at Videsh Sanchar Nigam Limited (VSNL), I played a crucial role in resolving a wide range of Internet-related issues for Dial-up, ISDN, and Leased Line customers. With a strong focus on customer satisfaction, I leveraged my technical expertise to troubleshoot and resolve issues promptly, ensuring seamless connectivity and optimal performance for our clients. My role involved addressing diverse challenges across different types of internet connections, requiring… Show more As a Technical Support Executive at Videsh Sanchar Nigam Limited (VSNL), I played a crucial role in resolving a wide range of Internet-related issues for Dial-up, ISDN, and Leased Line customers. With a strong focus on customer satisfaction, I leveraged my technical expertise to troubleshoot and resolve issues promptly, ensuring seamless connectivity and optimal performance for our clients. My role involved addressing diverse challenges across different types of internet connections, requiring adaptability and understanding of networking principles. Through effective problem-solving and customer-centric approach, I contributed to enhancing the overall service experience and reliability of internet services provided by the organization. Show less

Gniit (Advanced Graduate Diploma), Computer Systems Technology

Pgdba (Mba)

Bachelor Of Science - Bsc, Physics, Chemistry, Mathematics

Bachelor Of Arts - Ba, Economics