Compliance Officer with 4 years of experience in developing and implementing effective compliance risk management programs, resulting in a 25% reduction in compliance-related incidents. Skilled in collaborating with external stakeholders to ensure 100% compliance with all applicable laws and regulations and delivering compliance training programs. Proven track record in identifying and investigating potential compliance issues, recommending corrective action, and maintaining positive relationships with external stakeholders. Handling international branded products and working with houses like Disney, Universal, Warner Brothers, Minecraft, Nintendo, Netflix, Pokémon, Sonic, Ubisoft and few others. Undertook compliance monitoring duties, identifying, and initiating enhancement opportunities, accuracy in Audit Report checking, implementing Corrective Action plan.Achievement : Joined as a Product Auditor in Warehouse and promoted to Compliance officer.

In-charge of 2 outlets in Brisbane Airport - leading the team, performing administrative duties, banking and managerial activities.o Solely Supervising 2 outlets in Brisbane Airport with entire responsibilities and reporting to Area Manager o Rostering for the team, preparing Time sheet for wages including hiring and training, and updated Head Office on team performance.o Manage inventories and stock, including keeping detailed records of inventory use and sales, controlling waste and chasing credit from suppliers.o Provide encouragement and training to team members, including communicating team goals and identifying areas for new training or skill checks, along with communicating deadlines and sales goals (KPI) to team memberso Develop strategies to promote team adherence to company regulations and performance goals.o Conduct team meetings to update members on best practices and continuing expectationso Generate and share comprehensive and detailed reports about team performance, mission-related objectives and deadlineso Ensure company brand materials and physical working spaces meet and exceed company presentation standardso Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaintso Direct customers by escorting them to racks and counters, suggesting items.o Advise customers on utilization and care of merchandise, answering customer queries and concernso Maintain sales records for inventory control,assisting in display of merchandiseo Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution along with refund procedures.o Daily banking-cash reconciliation, stocktake, opening and closing procedures.

In charge of ensuring everything in the store is running as it should be. While assisting the Retail Manager my duties was to recruit, interview and train new staff members, health and security of the team member, dealing with comments and questions or complaints from the team member and from the customers while consistently monitoring customer service. Other responsibilities was to conduct everyday morning meeting, placing store order, merchandising departments, setting up promotional product and display, daily banking, break roster for the team members. I was also responsible for meeting weekly and monthly targets established for product budgets and labor costs.

Planned and prepared presentations, followed up new business opportunities, set up meetings,Communicated new product developments to prospective clientsOversaw the development of marketing literature, writing reports and provided management with feedback Forecasted sales targets and ensured they were met by the sales team

Responsible for the overall operations and profitability of the outlet, managing the day-to-day running of the establishment and making sure that high standards of customer service, cleanliness and hygiene, quality assurance, staff morale, training and performance are maintained.Front line Customer Service, Handling Customer complain, Preparing Built- to, Preparing Crew Roster, Training Crew - Procedure, Ordering Store requirement, Daily Banking, Preparing, Internal Budget for the Store, Credit Claim, pricing Product, reporting Area Manager, Head office etc

Prepare, examine and analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and also conformance to reporting procedural standards.Responsible for maintaining books of accounts, preparing monthly Sales-summary, preparing Bank Reconciliation Statement (BRS), scrutinizing & analyzing Debtors & Creditors accounts, preparing different accounts statements, preparing Journal & Ledger, Final Accounts.Generate invoices, raise travel/tickets orders, estimate requests print quotes, itinerary costs for clients