Tapasya Achanalu Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

India

Achievements:-Handling Talent Management, Talent Engagement and Data Analysis-Active involvement with TA team and interviews. Offer negotiation and onboarding of new hires. -Managing end to end employee life cycle & employee experience across different verticals in the company.-Support new joiners at all levels via New hire programs like Induction Program, New Joiner meet & greet, Employee probation confirmation.-To engage with all employees by conducting pulse connects, employee surveys, rewards & recognition.-Understand & manage the appraisal process of the department and ensure adherence to guidelines around ratings, budget utilization, promotions, etc. Ensure that the process is transparent and pay parity, performance based increments are followed-Assisting Line Managers & Leaders from HR standpoint & partner with them for providing career pathing, mentoring, & coaching to their teams, enabling them to engage with their teams-Raise an early warning signal on attrition & work proactively with leaders to curb attrition,-Manage employee grievances & concerns & resolve it within decided TAT-Conduct exit connects for outgoing employees & ensure retention of talent with business leadership-Manage data analytics on various fronts (like attrition forecasting, KPI analysis, etc) & prepare various report. -Contribute in preparing SOP's & policies for the company.-Have a Win-Win-Win mindset and suggest changes/policies that are aligned with the benefit of all.

Hyderabad, Telangana, India

Achievements:● Created an irreproachable interview schedule for candidates and stood as the point of contact for candidates throughout the interview process.● Worked closely with sources to maintain a healthy repository of potential candidates. ● Recruited candidates from entry-level to senior management in IT, Digital Marketing, Operational, and Finance (Globally).● Worked on ATS and CMS applications on a daily basis for to maintain candidature progress and streamline the recruitment process. Hands on experience with G-Hire, Skyvine, TNG Tool, GUTs and G-Expand. ● Onboarded new candidates and made sure the handoff to their specific pod partner was seamless. ● Worked on some of the toughest positions and managed to put the candidates in process and make placements all the while striving to make the interview process a perfect experience for both candidates and interviewers.● Closed on 20 plus closures on a day and had 15 to 18 potential prospects. ● Worked with internal FTEs to manage their career path and assisted with their growth interviews.● Conducted phone and video call interviews with the candidates.● Adhered to making sure the Interviewer's calendar and interviewing preferences have the top priority before scheduling.● Kept the database up to date with conclusive assessments and reports. ● Maintained regular contact with stakeholders and potential candidates to provide relevant, timely, and adequate feedback and updates. ● Managed to hit and maintain KPIs and relevant metrics at 76 to 89 % in all quarters.

Hyderabad Area, India

Achievements: ● Conducted and handled Induction Training and Job instruction training for the New Hires● Implementation of induction training on job role and their functionalities for the New Hires● Worked on the Post Training- Evaluation and Ramp up check for the new hires● Successfully deployed self-development training based on the requirements received from the team leaders and client management. ● Biweekly syncs with clients and stakeholders and quarterly catchup with the training department.● Built a successful bridge between the client (AdRoll) and the company (MediaMint) for a seamless exchange of workmanship.● Conducted Process Refreshers and Soft Skills training as per the client's feedback.● Biweekly reporting, analyzing, and weekly metrics evaluations, which involved analyzing the daily progress of the new hires and their training journey in both Soft Skills and Functional Skills.● Analyzing the training requirements of the tenured employees and delivering a detailed report to the stakeholders and management. ● Involvement in Agent progress, post refreshers on the process, and behavioral skills.

Hyderabad Area, India

TAM Executive – Seller’s Support (Nov, 13 to Nov'14)Achievements:● Provided prompt and efficient service to Amazon Sellers and Merchants.● Owned process gaps, performed SOP validation, and collaborated with the editorial department.● Managing Technical Accounts of Sellers and Website Content Management, order logistics, andinventory maintenance support to provide the best experience for Sellers.● On-boarded new sellers and assisting them with the best initiatives to sell on Amazon toincrease business for both the sellers as well as Amazon.● Analyzing the demand and supply of products to facilitate an effective supplychain flow.● Maintaining acceptable performance metrics such as quality, productivity, first contact resolution, andattendance.● Liaise with other departments such as Customer Service, Merchant Investigations, or Paymentsteams as required to resolve Seller's issues and questions.Client Escalation Team (Pilot Team - spearheded) (Dec 14 to Oct 2016)Spearheaded the Client Escalation team that was piloted for North American Sellers for handlingescalations that impacted site-level metrics and also maintained the seller support experience.Achievements:● Initiated end-to-end process to have a seamless escalation for sellers with any dissatisfaction theyfaced.● Deployed and implemented quality maintenance for the support that the associates provide to oursellers.● Handled coaching and feedback sessions based on quality audits on a weekly basis.● Creation and streamlining of the SOPs for the process.● Worked with the supervisors and team leads to maintain metric stability for their teams, by conductingtraining sessions on quality and call-handling etiquette● Drove operational improvements which resulted in improved SLAs and improved metric marginswhich resulted in being awarded the Site Leader Award.

Hyderabad Area, India

Achievements: ● Drafting of job descriptions, job offers and termination letters. ● New Hire Orientation and Onboarding Procedures● Trained and offered support to the new members of the HR team. ● Successfully deployed in-house training sessions for all sales executives. ● Prepared and maintain correspondence, documents, and presentations on every sale lead. ● Worked with customers to understand their needs and provide catered support. ● Involved in active participation of employee retention and performance management programs. ● Arranged and coordinated meetings with the head office (Mumbai) and the clients. ● Screen, handle, and redirect calls. ● Oversaw daily sales operations & managed a staff of 20 employees.

Professional Certification, Human Resource Management And Analytics

Bachelor Of Science (Bsc), Interior Design, 1St

Bsc Interior Designing

Bachelor'S Of Science, Mathamatics, Physics, Chemistry, 1St

MPC

Junior School, High School/Secondary